Improve CX and optimize expense with CCM solution hosted on cloud

One of the pioneers and world leaders in mobile satellite communications, has been powering global connectivity for four decades implements our CCM solution to enhance customer experience. They provide governments, commercial enterprises and humanitarian organizations with mission-critical voice and high-speed data communications on land, at sea and in the air.

Objective:

Their main objective was to ensure personalized, consistent and contextual communication through multiple channels to all their customers.

The challenges and the solution:

• Their existing solution needed to be replaced and outsourced as a managed service due to operational inef?ciencies and its incapability to host on cloud completely.
• When the enterprise implemented UniServe™ NXT platform based CCM solution by hosting it on AWS as a hybrid cloud implementation, it enabled digitalization of customer experience.
• The solution sent interactive Omni-channel communications through multiple channels of delivering the bene?ts of enhanced brand image and reduced customer support costs.

The benefits:

Building an agile communications strategy with UniServe™ NXT resulted in rich, interactive experiences across devices and consistent brand experience to customers across all channels. Interactive videos became a vital factor in enhancing overall customer experience