Improve CX and optimize expense with CCM solution hosted on cloud

One of the pioneers and world leaders in mobile satellite communications, has been powering global connectivity for four decades implements our CCM solution to enhance customer experience. They provide governments, commercial enterprises and humanitarian organizations with mission-critical voice and high-speed data communications on land, at sea and in the air.

Objective:

Their main objective was to ensure personalized, consistent and contextual communication through multiple channels to all their customers.

The challenges and the solution:

  • Their existing solution needed to be replaced and outsourced as a managed service due to operational inef?ciencies and its incapability to host on cloud completely.
  • When the enterprise implemented UniServe™ NXT platform based CCM solution by hosting it on AWS as a hybrid cloud implementation, it enabled digitalization of customer experience.
  • The solution sent interactive Omni-channel communications through multiple channels of delivering the bene?ts of enhanced brand image and reduced customer support costs.

The benefits:

Building an agile communications strategy with UniServe™ NXT resulted in rich, interactive experiences across devices and consistent brand experience to customers across all channels. Interactive videos became a vital factor in enhancing overall customer experience

One of the pioneers and world leaders in mobile satellite communications, has been powering global connectivity for four decades implements our CCM solution to enhance customer experience. They provide governments, commercial enterprises and humanitarian organizations with mission-critical voice and high-speed data communications on land, at sea and in the air.

Objective:

Their main objective was to ensure personalized, consistent and contextual communication through multiple channels to all their customers.

The challenges and the solution:

  • Their existing solution needed to be replaced and outsourced as a managed service due to operational inef?ciencies and its incapability to host on cloud completely.
  • When the enterprise implemented UniServe™ NXT platform based CCM solution by hosting it on AWS as a hybrid cloud implementation, it enabled digitalization of customer experience.
  • The solution sent interactive Omni-channel communications through multiple channels of delivering the bene?ts of enhanced brand image and reduced customer support costs.

The benefits:

Building an agile communications strategy with UniServe™ NXT resulted in rich, interactive experiences across devices and consistent brand experience to customers across all channels. Interactive videos became a vital factor in enhancing overall customer experience

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Unleash the power of interactive billing and enhance CX

One brand, one voice, and one cohesive digital experience. Consumers today demand more from their utility providers. They desire highly customized experiences as well as assistance in comprehending usage and billing rates that are becoming ever more complex.

As a utility industry, all you need is to go digital. And our Customer Communication Management platform enables you to get the best out of digital transformation by leveraging the power of digital customer engagement. This is how our platform helps your business grow.

Boost engagement

With the help of our platform, statements that are typically boring and difficult to understand are made understandable, resulting in a memorable customer experience.

Elevated CX

Personalized video creates memorable and engaging experiences at every customer journey stage. You can add a human touch to your customer service and prevent billing shock with interactive videos. This creates a rich 1:1 customer experience (CX) and improves understanding of complicated billing components. All of these result in an elevated CX and active customer engagement.

Sustainable Initiative

Energy efficiency and costs are important to consumers. A lack of individualized information prevents many people from implementing new rate plans or energy efficiency initiatives. Take advantage of the chance to digitally contact customers with individualized usage notifications and suggestions for energy-saving measures.

Quicker resolution

Our platform offers comprehensive communication and connects customer service, utility billing, and home services, assisting in the quicker resolution of customer issues and the expansion of value-added services. Your revenue soars, and interaction is now a part of your bills.

With almost three decades of experience developing strategic digital solutions for our clients, we know how to use interactive video to make highly effective digital experiences for the utility sector. To know more, watch the video.