TSP Optimized operations, reduced TCO and improved marketing messaging with UniServe™

With more than 100 million subscribers, the third largest TSP in the world and also the largest cellular service provider in India offers mobile, broadband, telephone and enterprise services across all 23 telecom circles in India. Our CCM solution built on UniServe™ has been seamlessly dovetailed with two core billing applications for efficient processing of bills.

Challenges:

• Dependency in pre-printed stationery for printing
• Multiple applications catering to customer communication
• Rigid and time-consuming process for change management

Solution:

• The Customer Communications Management solution built on UniServe™ platform provided the service provider with a completely automated solution for handling customer communications by integrating with core billing applications and CRM/self-care applications

Business value:

• Achieved strategic business objectives
• Reduction in operational costs of invoice creation and delivery
• Enhanced customer satisfaction