Over the years this telecom in Oman had their enterprise customers constitute a major source for them. So their major goal was now to enhance customer experience across all customer segments.
Some of their challenges:
- Billing systems operating in silos
- Lack of online portal to organize and analyse their transactions
- Lack of reports on past expenditure
- No consistency in sending payment alerts and reminders
Solution at work
With a 360-degree view of transactions our solution empowers enterprise customers to get a grip on telecom invoice management. Built on UniServe™ platform, the solution is a comprehensive portal through which corporate customers can create cost center, assign users and analyse spend patterns.
- Liberty to view enterprise customer information.
- Empowered the enterprise customers to take centralized control of their mobile expenditure
- Easy to use interface, personalized address book, advanced analytics on customer usage patterns and much more.