UniServe™ NXT delivered customer experience and faster revenue realization for the first telecommunications company in Oman

Over the years this telecom in Oman had their enterprise customers constitute a major source for them. So their major goal was now to enhance customer experience across all customer segments.

‍

Some of their challenges:

• Billing systems operating in silos
• Lack of online portal to organize and analyse their transactions
• Lack of reports on past expenditure
• No consistency in sending payment alerts and reminders

‍

Solution at work

With a 360-degree view of transactions our solution empowers enterprise customers to get a grip on telecom invoice management. Built on UniServe™ platform, the solution is a comprehensive portal through which corporate customers can create cost center, assign users and analyse spend patterns.

‍

Value delivered

• Liberty to view enterprise customer information.
• Empowered the enterprise customers to take centralized control of their mobile expenditure
• Easy to use interface, personalized address book, advanced analytics on customer usage patterns and much more.

‍