The objective:

• The objective was to standardize templates, enforce approval policies, define SLA terms and capture SLA data from contractors.
• With a vast array of information existing in disparate back-end systems, the TSP was looking for a solution that can readily aggregate and efficiently present their contract-related information.
• Their existing system did not digitalize the process of contract management to empower enterprise users to proactively manage alerts and arrest revenue leakage.

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The Solution helped the TSP

• Reduce cycle time for contracts with automated alerts for renewals through digitalization of contract management
• Improve contract visibility and compliance
• The automated functionality of timely alerts helped arrest revenue leakage and reduce operational costs of managing contracts
• Improved CX with faster turnaround time of contract renewals and proactive alerts system

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The Contract Management Solution helped automate, simplify and streamline the full contract management lifecycle, helping the TSP improve customer relationship management, better monetize their networks and increase bottom-line profitability by enabling informed business decisions, and reducing contract management costs.

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