Digital Customer Experience Platform (DXP)

is an enterprise software that meets the requirements of enterprises embarking on a journey of digital transformation. The aim of DXP is helping provide better customer experiences for an enterprise customer. DXP is a unified platform built to meet business demands and support innovation.

What are Digital Experience Platforms?

Digital experience platforms (DXP) are software solutions that help to engage users by building websites, applications, and portals. Digital experience platforms are quite similar to web content management software and digital asset management software.

What is a digital customer experience?

Digital Customer experience (CX) is the experience a customer has when they interact with your organization online. Enterprises, must find ways to develop emotional connections with their customers across all touch points, interact with them, allow their customers to provide feedback, and respond to them more effectively.

How does an enhanced digital CX improve revenues in the insurance sector?

An Insurance company with a strong Digital CX platform ensures continued customer loyalty. By delivering personalized, contextual and compelling customer experiences seamlessly across all touch-points such as website, social media, e-mail, SMS, a digital CX platform generates revenue, improves operational efficiency and reduces costs considerably.

What are the other benefits a Digital CX platform offers insurance company?

A digital CX platform enables insurance companies to deliver high volume, customized, contextual Omni-channel customer communications for customer on-boarding, renewals, upselling, cross selling and more. With personalized solutions and seamless integration into existing eco-systems DCX enhances the customer journey for the firms.

Digital Transformation - CX Platform

Differentiate your services every time your customer interacts with you!

“ Thank you for timely delivery of new Home based activation even during challenging COVID times.

Reliance Jio

“ In just 3 days, the team delivered critical on-boarding feature and AADHAR tokenization feature on priority.

Reliance Payment Bank

“ Thank you for the policy pack delivery through deep link, much needed as the prints have stopped.

CanaraHSBC Life

“ In these unprecedented times, you have shown great commitment in ensuring delivery is met.

Infosys

“ Appreciate your response to different stakeholders for speedy closure & on-time delivery for all the touch-points.

Bharti AXA Life Insurance Co. Ltd

“ During a crisis like COVID-19, the team is doing good job from taking control of I-Statement operations to service tickets resolution and timely stakeholders email communications.

Mashreq

“ Your team is agile and work with great attitude. They have been instrumental in migration of the existing templates to the new environment.

Bharti AXA

“ Would like to place my appreciation for the deliverables of Project Sampark.

ICICI PruLife

“ Even during the lockdown, Intense team was available to support and manage the processing of all communications on time.

HDFC Life

“ In times of global pandemic, issues were resolved by L3,on time and to the satisfaction of the customer.

Gkyc Africa

“ We are now live and managed to stop processing from old E-Statement system on time.

Yes Bank Ltd

Latest Happenings

Case study

Find out how our next-gen onboarding solution created a superior customer journey for the world's fastest growing TSP.

Recognized in the Aspire Leaderboard, 2020

We have been positioned as a ‘Leader’ in the 2020 Aspire Leaderboard Business Automation grid.

Gartner Market Guide for CCM

We have been recognized as Representative Vendors in the Gartner Market Guide for Customer Communications Management.

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Customer Stories

CuOnboarding customers is faster and more efficient with UniServe™ NXT

I want to thank each and every member of Intense. The energy levels and the sincerity displayed was exemplary, this definitely will set up higher standard of excellence.

Amit Danwar,

Assistant Vice President, Reliance Jio Infocomm Ltd.

Digitalization of your B2B customer experience

How the world's second largest telecom service provider transformed their B2B customer experience by modernizing their existing IT infrastructure with UniServe™ NXT

Improved customer acquisition and enhanced customer communications

We thank Intense for supporting us with Customer acquisition and communications management solution. It will help us build customer loyalty and gives us competitive edge.

Mr.Deepak Garg

General Manager, BSNL

Blog

Orchestrating Omni-channel experience for the banking customer

December 15, 2020

The digital landscape today is very different from what it was even a few months ago. With the swiftness in adapting to the digital, the surge in online transactions, the explosion of social media channels, and the use of big data, the digital .....

Customer Experience, the key battleground for differentiation

November 20, 2020

Historically, banks worked in a completely physical world, so you had a number of branches, customer care departments, loan departments across banks in different locations. The premise always being building a good customer base, .....

News

Feature Interview: André Clarkson, VP Sales, Europe, in conversation with Aspire Leaderboard

Dec 20, 2020

In this month’s professional spotlight, Aspire Leaderboard features André Clarkson, VP Sales, Europe, Intense Technologies to find out where he thinks the CCM market is headed.

May 13, 2020

Intense Technologies is amongst the Business Automation ‘Leaders’ in the 2020 Aspire Leaderboard, - a digital first CCM vendor positioning portal developed and marketed by Aspire.

Awards

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