Improved operational efficiency for the third-largest private sector bank in India with UniServe™ NXT
The bank wanted to deliver exceptional digital capabilities in the shortest time possible and with zero escalations. This became a strategic priority during the Covid-19 pandemic crisis.
Their main objectives were:
- To enhance customer service and reduce operational costs
- To allow seamless integration between generation systems
- To ensure a centralized system for their customer communications
Solution at work:
The key functions performed on the platform were:
- Ability to fetch data from various sources
- Enable load balancing or switching between the SMTP and SMSC aggregators basis the percentage allocated.
- Unified view of all the communications triggered to a particular client
Value Delivered
Some of the benefits were as follows:
- A single platform that could manage and maintain all templates
- there was zero dependency on third party
- More effective control on costs
- Reduced load on source systems
The bank wanted to deliver exceptional digital capabilities in the shortest time possible and with zero escalations. This became a strategic priority during the Covid-19 pandemic crisis.
Their main objectives were:
- To enhance customer service and reduce operational costs
- To allow seamless integration between generation systems
- To ensure a centralized system for their customer communications
Solution at work:
The key functions performed on the platform were:
- Ability to fetch data from various sources
- Enable load balancing or switching between the SMTP and SMSC aggregators basis the percentage allocated.
- Unified view of all the communications triggered to a particular client
Value Delivered
Some of the benefits were as follows:
- A single platform that could manage and maintain all templates
- there was zero dependency on third party
- More effective control on costs
- Reduced load on source systems
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About Intense Technologies
Intense Technologies Limited is a global Enterprise Platform and Tech-enabled Services company, headquartered in India while making its mark across India, EMEA, and UK; with sales offices in Singapore, UAE, USA, and UK. We specialize in Banking, Financial Services, Insurance, Education, and Energy & Utilities, including leading the baton in e-governance projects in South Asia and play a crucial role in contributing to the success of marquee Enterprise clients.
