Improved operational efficiency for the third-largest private sector bank in India with UniServe™ NXT

The bank wanted to deliver exceptional digital capabilities in the shortest time possible and with zero escalations. This became a strategic priority during the Covid-19 pandemic crisis.

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Their main objectives were:

• To enhance customer service and reduce operational costs
• To allow seamless integration between generation systems
• To ensure a centralized system for their customer communications

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Solution at work:

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The key functions performed on the platform were:

• Ability to fetch data from various sources
• Enable load balancing or switching between the SMTP and SMSC aggregators basis the percentage allocated.
• Unified view of all the communications triggered to a particular client

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Value Delivered

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Some of the benefits were as follows:

• A single platform that could manage and maintain all templates
• there was zero dependency on third party
• More effective control on costs
• Reduced load on source systems

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