Personalize customer communications across all channels with UniServe™ NXT

The main challenge here was to use the opportunity of customers heightened expectations in terms of control or transaction in customize more content with personalized messages and emails.

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Solution at work:

• The Platform simplified existing legacy systems and bridged data silos and empowered the enterprise with an automated process for delivery in communication resulting in world class only channel customer experience.
• The solution helped rationalise and personalise customer communication across all channels.
• It helped in deploying a single platform for design and delivery of multichannel communication across the customer base.
• The solution helped in ease of creation and management of templates and of customer communications.

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Value Delivered

• Huge savings in maintenance cost
• Enhanced corporate image
• Enhanced multichannel delivery including email web mobile and print
• Great ability to respond to market challenges
• Faster turnaround times
• Instant reports and documents

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