Blogs

Stay updated with the latest trends and insights in the technology space to drive successful digital transformation.

RBI's New Amendment Directions: What They Mean for DPDP Readiness for Financial Institutions and Insurers

On June 15, 2026, the Reserve Bank of India (RBI) issued the Responsible Business Conduct (Second Amendment) Directions, 2026, introducing stringent requirements around customer communications across customer consent, product disclosures, promotional communications, record retention, and responsible selling practices.

A Blueprint to Interaction Experience Management (IXM): A Game-Changer to Transform Customer Engagement

Imagine you receive a bill from your service provider. Instead of a generic, one-size-fits-all PDF, you get an interactive, personalized video explaining your charges, usage trends, and even tailored offers. A chatbot pops up, ready to answer any questions in real time. No more long calls, no more confusing information generated—just seamless, contextual interactions at every touchpoint.

Breaking Down Data Silos: The Key to Unified and Efficient Data Management

Accurate, uniform, and standardized data are invaluable assets for enterprises. However, managing the volume and scale of incoming data presents a significant challenge. More often than not, poor-quality data entering data sources leads to a "garbage in, garbage out" scenario. Without high-quality data, businesses struggle to ensure the success of AI and Gen AI-driven initiatives.

Empowering Enterprises with AI-driven Customer Communications Management

According to Omdia IT Enterprises' insights, 40% of businesses are prioritizing enhancing CX, recognizing its critical role in driving customer loyalty and growth. Meanwhile, 35% are navigating increasing regulatory demands, highlighting the dual pressures of meeting compliance and customer expectations

How Custom Application Development Helps Modernize Legacy Systems

Organizations today face myriad challenges with outdated legacy systems while addressing the evolving digital needs and demands. To fit right in this digitally evolving world, organizations should have speed for adaptability.

How Automation and Digitization are Transforming Government and PSUs

Transparency, Accountability and Efficiency are the 3 major pillars of Governments and Public Sector Undertakings (PSUs). While the world is undergoing a massive digital transformation, Governments and PSUs are constantly facing challenges in addressing the growing demands and adhering to these principles.

How Can the Banking Sector Reach the Next Level of Customer Communication Management with Generative AI?

Today, banks perceive effective customer communication as a critical differentiator for their brand image as they attempt to navigate the challenges of the digital age.

Top 5 Ways Cloud Services Boost Business Efficiency, Security, and Collaboration

In today’s digital world businesses are always evolving to keep up with the pace of technology. One of the biggest tools in this evolution is cloud services.

Intense Technologies Leading the Charge in Innovation for Government and PSUs

Intense Technologies has accomplished a new milestone, and it’s set to transform Telecom services nationwide.

Why Data Quality is Key for Banks: Managing Data the Right Way

Data is everything in today’s fast-paced world, especially in the Banking sector. From processing tons of transactions to ensuring quality services for customers, banks depend on robust systems to preserve the quality of data.

Data Governance and Services: The Cornerstones of Modern Banking Excellence

In today’s rapidly evolving financial landscape, data has become a crucial asset for the banking sector. With vast amounts of customer data, transactional records, and financial interactions, the importance of effective data governance and data services cannot be overstated.

5 Key Trends in Customer Communication Management

As technology evolves, AI and Generative AI are revolutionizing how businesses connect with their customers. Modern Customer Communication Management (CCM) solutions now transcend basic messaging—they're crafted to build deeper, more meaningful customer relationships to derive long-term value.

Strategizing digital transformation

The new digital age is making it imperative for all types of businesses to transform and adopt digital technologies. According to a recent report published by MIT and Capgemini, companies that leveraged digital technologies outperformed their peers and on an average are 26% more profitable than their peers in the industry.

Is onboarding a game changer for customer centric businesses???

To stand out in today’s increasingly digital world, enterprises need to adapt to change by tapping into market, understanding the trends and anticipating what’s next. This digital world is not just technology, strategy and business, but cultures that are changing rapidly.

NASSCOM’s Face 2 Face with Jayant Dwarkanath (CEO)

NASSCOM did a Face 2 Face session with Jayant to know how Intense got into a niche domain of “Digital Transformation” even before it became the next phase of evolution for organizations. Below is transcript of the interview.

Jayant Dwarkanath(CEO) Talks at NASSCOM Big Data & Analytics Summit 2014.

Jayant was invited by NASSCOM to speak on ‘India: opportunity in analytics’ at a round table session of Big Data & Analytics summit organized by NASSCOM.

Enterprise Agility in Public Sector Insurance

Indian insurance market today is primarily dependent on push, tax incentives and mandatory buying for sales.

Accelerating the digitization of business processes

McKinsey & Company says that companies like Apple & Amazon deliver products & services swiftly; with a seamless user experience has raised the bar of user expectations.

Trending technologies for customer experience management

According to Gartner, by 2017 80% of consumers will collect, track and barter their personal data for cost savings, convenience and customization. Siloed approach, prevalent in many enterprises hinders the shift to a digital business.

Re-defining customer experience in

Forrester research shows that since 2007 the average customer experience in the industries has gone up and the number of bad customer experiences has dropped down to minimal.

Relevant data for a 360 degree view of customer

Przyklenk, senior manager, digital insights, for TDBank Group talks on why relevant data should be used for marketing rather than big data.

Need for customer centricity

Today’s competitive market is reducing margins and driving enterprises from customer acquisition to customer retention approach. The need of the hour is customer centricity, to create products around customer needs.

Relevant data: The big opportunity

Big data is more than just a buzz word; it’s a movement where organizations can leverage customer data for personalized, relevant communication for various business objectives. Research says that about 90% of all the data in the world today has been created in the past few years.

360 degree view of your customer to deliver exceptional experience

To stay ahead in this digital race, businesses need to better understand their customer to respond faster than their competition. Big data is the wealth that businesses have accumulated over years from recording customer interactions and behavior.

The new paradigm in customer communications management

Empowered customers have transformed Customer Communications Management (CCM) from traditional print based communication to personalized and targeted engagement, from cost-based to profit-enabled with TransPromo, and from customer service to managing customer experience.

Deliver superior customer experience while reducing costs

Organizations like Google and Apple have taken customer experience through innovation to the next level. Ernst & Young say that by 2030 the purchasing power of middle-class sector would triple due to rapid growth in emerging markets.

Use data to become customer-centric

The rise of technology, communications and mobile devices has transformed customer experience from human to human interaction to human to machine interaction.

How Businesses Can Leverage IoT

The internet connectivity these days is typically limited to traditional devices such as desktop and laptop computers, smartphones and tablets. The Internet of Things (IoT) extends this connectivity to a wide array of devices and everyday things that boast embedded technology.

Customer experience in the world of Internet of Things

The first two waves of internet created companies like Google, Yahoo, Facebook, Twitter etc and gave growth opportunities to established companies like Microsoft, Apple, Samsung, IBM etc.

Unified view of all customer engagement systems

Various relationships between applications, customer data management, processes and business users are a complex puzzle that various enterprises want to solve.

Analytics-driven Customer Acquisition, Insights, and Engagement

Customer analytics have become a critical tool in acquisition and retention of today’s technically-savvy consumers. By combining data from multiple sources related to customer interaction and sales, marketing teams can focus on current and future customers with the most potential for anticipated revenues.

How Analytics Can Help you Drive Customer Centricity

Much attention and discussion today is focused on “big data” and how it can be used to various advantages by business. Every credit card transaction or online transaction processing function generates data that can provide you with valuable information about your customers.

Go beyond insights from big data, act on them to build business agility

We all know that the ability to make quick decisions that will positively impact customer experience is critical in today’s ‘age of the customer’.Having a clear understanding of their demands and interests is crucial if you wish to get their mind share.

What about Omni-channel experience is going wrong today? How do we make it right?

Defining the Omni-Channel Experience Your customers are everywhere: in brick-and-mortar stores, sitting at desktop computers at home, in the workplace, or on the go with smartphones and tablets.

Can experimentation unlock awesome ways of engaging customers?

The technological advancements in the past few decades and their swift adoptions have not only revolutionized the business world, but also compelled senior executives to think tactically about how to prepare their organizations in meeting the expectations of digital customers.

Embracing the New Era of tech enabled Services – Intense Technologies

Discover the impact of AI on tech-enabled services. From generative AI to driverless cars, explore how innovation is transforming our world.

Leading the way with AI

The use of AI for innovation is not new, but with advancements in its forms, combined with new access to data, there has been a step-change in the opportunities offered by this technology.

Insurtech Insights London – A quick wrap-up by Avinash Kulkarni

The Insurance domain is led by UK/European names like Lloyds, Aviva, Swiss RE that brought risk protection concepts to the world. Lloyds building is as popular as the Imperial War Museum in London for education on insurance.

Resilience during 2 years of COVID pandemic

There is hardly any soul or entity globally that hasn’t been impacted during the COVID pandemic. The past two years have taught us many things.

Cracking it big with Low code

Digital has become central to all our lives – and I mean everyone today is tech-savvy. Admittedly, it does take extensive expertise to build a Siri or an Alexa but the fact remains that every business wants to become a technology business.

The Connected Customer in the Digital World

Customer expectations are constantly changing in the digital era. It’s all about digital interactions that improve customer engagement and CX. Now more than ever there is an increased need for innovative technologies that deliver exceptional customer journeys across touchpoints.

Build better together

For a long time, consumers have had to live with the slow pace of technology found at traditional banks. However, with fintech taking centre-stage, banks are being challenged to spruce up and offer customers the innovation they desire.

5G- staying connected 24/ 7 in a whole different way

Are you ready for 5G? 4g compatibility means devices can connect to the internet faster than ever before. On a daily basis we see more and more devices actively communicating with each other, and the regular upgrades of the present networks are no more enough to support endlessly increasing traffic.

The customer centric video bill is here to stay

The new age customer is not just demanding, he is more willing to churn. So, where does this leave telecom service providers in an era of competition where customer experience is the new battlefield for both differentiation and loyalty.

Customer Experience, the key battleground for differentiation

Historically, banks worked in a completely physical world, so you had a number of branches, customer care departments, loan departments across banks in different locations. The premise always being building a good customer base, customer loyalty and trust.

Orchestrating Omni-channel experience for the banking customer

The digital landscape today is very different from what it was even a few months ago. With the swiftness in adapting to the digital, the surge in online transactions, the explosion of social media channels, and the use of big data, the digital landscape has evolved, and how!

Intelligent Technology, Intelligent Enterprises

Intelligent Enterprises are surely changing the way we live and work. Innovation accelerators such as AI and Machine Learning have transformed the way we interact.

IT, Business and the power of collaboration

Not long ago, every time business users needed a specific change in a software application, their go-to squad would be the already overworked programmers from IT department.

Reimagining Enterprises with Digital Platforms

Reimagining is rethinking how enterprises do business. To remain relevant in the digital age, every organization has to find new ways of redefining the value proposition they offer.

Simplifying digital platforms for you

What do you do when you’re craving for pizza? Well, there are many ways you could go about this. Since, you’re particular about how your pizza should taste, you could bake one from scratch – knead the dough, pluck fresh veggies, make your topping and bake it.

4 ways digital technology platforms help banks improve customer engagement

With large tech giants like Amazon, Google etc., slowly entering into the banking space with e-payment options like Amazon Pay and Google Pay, customer expectations from banking services are changing.

Personalized Communications: Happier customers, Improved Revenues & Competitive Edge!

E-mail, social media, instant messaging apps, the methods to communicate today are limitless. Technology has simplified the way we communicate with each other.

Unify All Disjointed Systems for An Enhanced Customer Experience

We all are in a technological bubble of the digital world. It is a connected environment of networking and communications. People love the transition to the digital world from the physical one. This has taken the customer experience to an all new level, and they are hungry for more.

Why focus on B2B Customer Experience?

Everybody is a customer, as most of us may have bought something or the other, either for ourselves or for someone else in our lifetime. Depending on what we purchased, for whom we purchased and how we purchased can define us as a B2C or a B2B customer.

Customer Onboarding: How To Make A Great First Impression

Last month, I went to the US to attend one of my friend’s wedding. It was one of the memorable wedding ceremonies that I’ve attended so far. But our discussion in not about the wedding today, it’s about how to make an amazing customer onboarding experience.

5 Reasons why businesses are shifting to a digital platform

Digitalization is the trend that is increasingly gaining momentum. Gartner predicts that by 2020, 90% of organisations will have at least one style of digital business platform.

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Embracing the New Era of tech enabled Services – Intense Technologies

Embracing the New Era of tech enabled Services – Intense Technologies

Embracing the New Era of tech enabled Services – Intense Technologies

Embracing the New Era of tech enabled Services – Intense Technologies

Embracing the New Era of tech enabled Services – Intense Technologies

Embracing the New Era of tech enabled Services – Intense Technologies

Blogs

RBI's New Amendment Directions: What They Mean for DPDP Readiness for Financial Institutions and Insurers

A Blueprint to Interaction Experience Management (IXM): A Game-Changer to Transform Customer Engagement

Breaking Down Data Silos: The Key to Unified and Efficient Data Management

Empowering Enterprises with AI-driven Customer Communications Management

How Custom Application Development Helps Modernize Legacy Systems

How Automation and Digitization are Transforming Government and PSUs

How Can the Banking Sector Reach the Next Level of Customer Communication Management with Generative AI?

Top 5 Ways Cloud Services Boost Business Efficiency, Security, and Collaboration

Intense Technologies Leading the Charge in Innovation for Government and PSUs

Why Data Quality is Key for Banks: Managing Data the Right Way

Data Governance and Services: The Cornerstones of Modern Banking Excellence

5 Key Trends in Customer Communication Management

Strategizing digital transformation

Is onboarding a game changer for customer centric businesses???

NASSCOM’s Face 2 Face with Jayant Dwarkanath (CEO)

Jayant Dwarkanath(CEO) Talks at NASSCOM Big Data & Analytics Summit 2014.

Enterprise Agility in Public Sector Insurance

Accelerating the digitization of business processes

Trending technologies for customer experience management

Re-defining customer experience in

Relevant data for a 360 degree view of customer

Need for customer centricity

Relevant data: The big opportunity

360 degree view of your customer to deliver exceptional experience

The new paradigm in customer communications management

Deliver superior customer experience while reducing costs

Use data to become customer-centric

How Businesses Can Leverage IoT

Customer experience in the world of Internet of Things

Unified view of all customer engagement systems

Analytics-driven Customer Acquisition, Insights, and Engagement

How Analytics Can Help you Drive Customer Centricity

Go beyond insights from big data, act on them to build business agility

What about Omni-channel experience is going wrong today? How do we make it right?

Can experimentation unlock awesome ways of engaging customers?

Embracing the New Era of tech enabled Services – Intense Technologies

Leading the way with AI

Insurtech Insights London – A quick wrap-up by Avinash Kulkarni

Resilience during 2 years of COVID pandemic

Cracking it big with Low code

The Connected Customer in the Digital World

Build better together

5G- staying connected 24/ 7 in a whole different way

The customer centric video bill is here to stay

Customer Experience, the key battleground for differentiation

Orchestrating Omni-channel experience for the banking customer

Intelligent Technology, Intelligent Enterprises

IT, Business and the power of collaboration

Reimagining Enterprises with Digital Platforms

Simplifying digital platforms for you

4 ways digital technology platforms help banks improve customer engagement

Personalized Communications: Happier customers, Improved Revenues & Competitive Edge!

Unify All Disjointed Systems for An Enhanced Customer Experience

Why focus on B2B Customer Experience?

Customer Onboarding: How To Make A Great First Impression

5 Reasons why businesses are shifting to a digital platform

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