Digital customer engagement

Omni-channel Customer Experience

Deliver the best Omni-channel experience to your customers

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360-degree customer view

A 360-degree view of customer interactions across various digital channels enables seamless and consistent customer experiences.

Act on insights

Big data offers you critical insights into customer behavior. Bind these insights to the context of near real-time data to deliver relevance to the omni-channel experience.

Integrated customer service

Digital Omni-channel Customer Experiences require omni-channel CRM and streamlined internal processes that are customer-centric.

Improve NPS and reduce customer churn up to 10%

Our customer experience product helps enterprises streamline back-office operations. Use it to apply near real-time insights to customer interactions and ensure continuous customer engagement. This builds trust and generates customer loyalty, which increases your NPS and decreases customer churn

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Improve NPS and reduce customer churn up to 10%

Save on customer service OPEX by about 20%

Unify your existing CRM with other applications to help you save on customer service costs. UniServeTM NXT platform allows your customer support team to access one application for all its needs, such as tracking customer interactions throughout various channels and utilizing customer information across applications

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Leverage the Omni-channel Experience to improve revenues

Create highly personalized, cross-channel customer engagement and deliver exceptional brand experiences uniformly across all digital touch points. Contextual experiences powered by data gathered from the most recen customer interactions help you improve revenues by sending personalized offers tailored to customer needs.

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Deliver a uniform experience by sharing insights with stakeholders

ensure a smooth transition between physical and digital channels. They produce near real-time updates of customer interactions on various channels, which can be sent to all stakeholders – like CRM executives, physical store agents, partners, and field personnel. Bring people, processes, and technology together to deliver the full omni-channel experience.

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Apply the omni-channel experience to the entire customer value-chain

Analytics on omni-channel customer interactions generates useful insights on customers’ needs. Use these to design products and services that satisfy their needs, then measure customers' reactions over multiple channels. The analytical capabilities significantly boost the effectiveness of customer interactions.

Frequently Asked Questions

An omnichannel customer experience is made up of individual customer touch points, over a variety of channels that seamlessly connect, allowing customers to pick up where they left off on one channel and continue the experience on another.
An omnichannel customer journey consists of key interactions over multiple touch points between customer or prospect and a company during the point of sale and throughout the customer lifecycle.
We make an omnichannel experience by creating a seamless experience on mobile, focusing on the customer experience first, managing user data and engaging with customers across all channels.
Omni-channel is a consumer-focused approach that aims to provide a seamless shopping experience on multiple retail channels, including brick-and-mortar stores, online websites, mobile apps, radio, TV, physical catalogs, etc.
A Multi-channel process refers to the use of several media channels for spreading marketing messages. This can include email, social media, print, mobile, display ads, television, and more. Leveraging multiple channels allows brands to interact with their customers across multiple touchpoints for a more comprehensive campaign.

Transform your customer experience and equip business agility