A 360-degree view of customer interactions across various digital channels enables seamless and consistent customer experiences.
Big data offers you critical insights into customer behavior. Bind these insights to the context of near real-time data to deliver relevance to the omni-channel experience.
Digital Omni-channel Customer Experiences require omni-channel CRM and streamlined internal processes that are customer-centric.
Our customer experience product helps enterprises streamline back-office operations. Use it to apply near real-time insights to customer interactions and ensure continuous customer engagement. This builds trust and generates customer loyalty, which increases your NPS and decreases customer churnRead playbook
Unify your existing CRM with other applications to help you save on customer service costs. UniServeTM NXT platform allows your customer support team to access one application for all its needs, such as tracking customer interactions throughout various channels and utilizing customer information across applicationsWatch video
Create highly personalized, cross-channel customer engagement and deliver exceptional brand experiences uniformly across all digital touch points. Contextual experiences powered by data gathered from the most recen customer interactions help you improve revenues by sending personalized offers tailored to customer needs.Watch video
ensure a smooth transition between physical and digital channels. They produce near real-time updates of customer interactions on various channels, which can be sent to all stakeholders – like CRM executives, physical store agents, partners, and field personnel. Bring people, processes, and technology together to deliver the full omni-channel experience.View Use case
Analytics on omni-channel customer interactions generates useful insights on customers’ needs. Use these to design products and services that satisfy their needs, then measure customers' reactions over multiple channels. The analytical capabilities significantly boost the effectiveness of customer interactions.