India’s third largest mobile operator implements Customer identity management solution to adhere to statutory requirement

This TSP with a network of over 100,000 2G and 3G cell sites, spread across over 55,000 towns in India had some major concerns as-

• Adherence to regulatory requirements of customer identity management
• Consistency in customer data across applications
• Reduction in redundancy of storing customer information

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Solution at work:

• Our Customer identity management solution built on UniServe^TMNXT platform is currently being used in the many lines of business of the TSP.
• The TSP was able to perform Online and Offline matching, thereby identifying all possible duplicate/multiple records of customers.
• Standardization includes correcting and removing unwanted data in tune with business requirements
• Clusters or groups of similar data based on the matching template are formed and once the clusters are formed, they are analysed.

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