Digital Customer Onboarding for improved market share and reduced turnaround times by more than 50%

Meetingthe demands of the digital customer by adopting digital technologies and transforming its existing process.

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Solution at work:

• Their main objective was to:
• To curb the manual effort
• To move from traditional physical documentation
• To improve customer service
• To automate time consuming customer document collection
• To maintain a single system to aid the process of subscriber onboarding
• The digital customer onboarding solution captures customer information such as photograph, Proof of Address (POA), Proof of Identity (POI) & Biometric Fingerprints as per business requirements.
• The solution enables data capture from multiple sources aid automated data entry.
• The platform facilitates ready access to any documents stored in the repository
• It enables the management to track and control the whole system at any point of time
• Alerts based on parameters configured within the application interface are sent out to relevant stakeholders in a timely manner

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Value Delivered

• Integration with national database helps avoid data entry costs
• Authentication of data was ensured
• Verification of the applicant information for validation & onboarding
• Compliance to regulations was maintained.
• Faster document access & retrieval for effective workflow optimization
• Customer satisfaction with better turnaround time
• Faster services to improve market share

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