News

Intense Technologies Limited, a leading AI-first, platform-driven services company, has been recognized for the first time in the prestigious Omdia Universe: CPaaS Platform Providers, 2025 report.

Intense Technologies Limited, an AI-first Platform-driven Services company has been recognized in the SPARK Matrix™: Customer Communication Management (CCM), Q2 2025 by global research and consulting firm QKS Group, formerly known as Quadrant Knowledge Solutions.

Hyderabad, India – Intense Technologies Limited, an AI-first Platform-driven Services company has been recognized on Fortune Business Insights in the Customer Communication Management domain for the assessment year 2025-2032. This recognition underscores Intense Technologies’ consistent innovation and impact in transforming enterprise communication strategies across industries.

England, UK and Hyderabad, India: Intense Technologies has been recognized as a ‘Leader’ in the Interaction Experience Management (IXM) grid on the Aspire Leaderboard, run by Aspire CCS—a leading analyst firm specializing in Customer Communications Management (CCM), Customer Experience (CX), and IXM across North America, Europe, and the Asia-Pacific (APAC) region. This recognition reinforces the company’s global impact on customer communications management and highlights its expertise, innovation, and strong capabilities in transforming customer experiences through advanced IXM solutions.

Hyderabad, India: Intense Technologies Limited, a publicly listed, AI-first Platform-driven Services company, has been granted a patent for its innovative "Method for Rule-Based Control Processing of Multiple Input Data Ingestions in Parallel" (Patent No. 6529/CHE/2015). This groundbreaking technology is set to revolutionize large-scale data processing, enabling enterprises to handle massive volumes of data with greater speed, accuracy, and efficiency.

New York, USA and Hyderabad, India: Intense Technologies receives double recognition as a ‘Major Player’ in the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2024

5 September, New Delhi: Intense Technologies has been awarded with ‘Excellence in IT Solutions’ at the SME Empowering India Awards 2024. Hon'ble Union Minister of Textiles, Sri Giriraj Singh, presented this award recognizing our groundbreaking contribution in transforming the Indian IT landscape.

9 August, Goa: The ELETS Gamechanger BFSI Summit spotlighted our Executive Director, Anisha Shastri, as a key speaker to showcase the crucial need for centralizing Customer Communications. She discussed the imperative to plug the gaps in disparate, fragmented, and siloed customer communications to enhance operational efficiency, ensure regulatory compliance, and drive business growth.

We are elated to announce that Intense Technologies has been recognized as the ‘Most Visionary Company to Watch in 2024’ by the Economic Times. This recognition highlights our unwavering commitment to digital transformation and our mission to shape a better future for businesses.

The world’s second largest telecom service provider, saved more than 4 million Euros in just operations cost apart from other savings, in the 1st year of implementing our award winning solution built on UniServe™ NXT Platform.

Customers expect innovative, intuitive and latest technologies that helps them be engaged. While enterprises have this pressure to meet these customer expectations, they also need to look at ways to increase revenues and reduce costs.

Today, CIO's face the difficult challenge of bringing new technologies and processes to the business, whilst simultaneously maintaining their security and governance posture effectively.

The measurable benefits of Customer Experience Management efforts are multi-faceted, such as customer satisfaction, loyalty, and retention leading to improved NPS and incremental revenue through up-sell and cross-sell.

Customer Communications Management leverages advanced customer journey mapping techniques, using relevant, and highly engaging, personalized messages. The CCM solution can integrate seamlessly with legacy systems, streamline processes and eliminate operational silos.

Hyderabad, India – February 29, 2024 – Intense Technologies Limited, a global Enterprise Platform and Tech-enabled services company has been recognized in 2024 Quadrant SPARK Matrix™ for Customer Communication Management.

Hyderabad, India – April 30, 2024 – Intense Technologies Limited, a global IP-enabled Platform and Services company has been recognized in Fortune Business Insights in the Customer Communication Management domain.

CeBIT interviews Jayant Dwarkanath (CEO, Intense Technologies Ltd.) after his session on "Business agility for B2B Customer Experience". Jayant talks about how Intense Technologies uses big data to provide relevant customer experience

Intense Technologies showcased UniServeTM, customer experience platform that digitalizes customer-facing business processes. Intense showed how UniServeTM can create a 360 degree view of customer interactions from existing data silos by modernizing legacy environment without waiting for long drawn transformation projects.

Intense Technologies announces multi-year, multi-country agreement with the procurement company of one of the world’s largest communication service provider for UniServeTM - their digital transformation platform that automates customer centric processes throughout the customer journey within any enterprise.

Intense Technologies exhibited UniServeTM, platform for digitalization of customer-facing business processes. Intense Technologies’ VP - Americas, Mr. Hector Garcia spoke on “Building customer centricity for sophisticated B2B customers” and illustrated how world’s leading telecom service provider benefited from customer experience platform

Intense Technologies today announces its financial results for the quarter and nine months ended December 31, 2014

Intense technologies exhibited their digital transformation platform UniServeTM that drives customer centricity across customer lifecycle at this event.

Hyderabad, India - December 23rd, 2014 – Forrester prominently published Intense Technologies Limited in their report titled “Hot Emerging Indian Business Technology Vendors to Watch in 2015”. Intense’s digital transformation platform UniServeTM is described as “automating customer-centric processes throughout the customer life cycle”.

Intense technologies exhibited two digitalization products, UniServeTM 360 & UniServeTM Onboard at the event.In this event Intense has showcased a working paperless Onboarding solution (UniServeTM Onboard) that is currently being used by a leading Telecom Service provider in the Middle East. Many banks were impressed by the way our automated solution could integrate with the Emirate card system, scan bar code, QR code and passport thereby eliminating manual entry errors and maintain accurate customer data.Our customer communication solution (UniServeTM 360) also had a working model that was appreciated and was much needed by banks in the Middle East.On the whole Intense Technologies products are a fit for the Middle East banking and financial sector.

Hyderabad, India, August 20th, 2014 – Head quartered in India, Intense technologies having developed a comprehensive digital transformation framework is fast penetrating into global markets. Recently Mr. Anil Kumar, who held senior management positions in various global software organizations, has joined Intense as Global Head – Sales & Marketing to lead and execute their global expansion plans.

Hyderabad, India, July 23rd, 2014 - Intense Technologies products UniServeTM 360 & UniServeTM CorpCare have been prominently featured on NASSCOM’s Product Excellence Matrix report, titled “Indian Enterprise Software Products – On Accelerated Growth Path”. 250+ enterprise products were nominated for this report under various categories with highest nominations for customer centric applications.

Hyderabad, India, June 2, 2014: Intense Technologies (BSE: INTENTECH – 532326) today reported results for the financial year ended 31st March, 2014. The Company reported net revenues of Rs.46.79 crores, up from Rs.34.43 crores, an increase of 36% compared to the last financial year. The bottom line is up from Rs.5.36 crores to Rs.11.25 crores recording a jump of 110% compared to the last fiscal year.

Interest in the INTENSE Digital Transformation Platform continues to grow, if these numbers are any indication

Intense Technologies (BSE: INTENTECH, 532326) today reported results for the third quarter of 2013. The company reported net revenues of Rs. 12.63 crores, up from Rs.9.98 crores, an increase of 27% compared to same quarter of the last fiscal year. The bottom line growth is up from Rs.1.91crores to Rs. 4.10 crores recording a jump of 114% compared to the same quarter of the last fiscal year. With mandates for its brand UniServeTM by dominant Telecom Majors growing worldwide, Intense expects the momentum to continue while it consolidates its growth in overseas markets.

UniServe™ cloud based solution has automated over 20 schools’, Admission, Administration, Academics, Assessment and Accounting management with an easy to use interface