News

Intense Technologies has been recognized as a Technology Leader in Quadrant Knowledge Solutions' 2023 SPARK Matrix™ for Customer Communication Management.

The world’s second largest telecom service provider, saved more than 4 million Euros in just operations cost apart from other savings, in the 1st year of implementing our award winning solution built on UniServe™ NXT Platform.

Customers expect innovative, intuitive and latest technologies that helps them be engaged. While enterprises have this pressure to meet these customer expectations, they also need to look at ways to increase revenues and reduce costs.

Today, CIO's face the difficult challenge of bringing new technologies and processes to the business, whilst simultaneously maintaining their security and governance posture effectively.

The measurable benefits of Customer Experience Management efforts are multi-faceted, such as customer satisfaction, loyalty, and retention leading to improved NPS and incremental revenue through up-sell and cross-sell.

Customer Communications Management leverages advanced customer journey mapping techniques, using relevant, and highly engaging, personalized messages. The CCM solution can integrate seamlessly with legacy systems, streamline processes and eliminate operational silos.

Hyderabad, India – February 29, 2024 – Intense Technologies Limited, a global Enterprise Platform and Tech-enabled services company has been recognized in 2024 Quadrant SPARK Matrix™ for Customer Communication Management.

Hyderabad, India – April 30, 2024 – Intense Technologies Limited, a global IP-enabled Platform and Services company has been recognized in Fortune Business Insights in the Customer Communication Management domain.

CeBIT interviews Jayant Dwarkanath (CEO, Intense Technologies Ltd.) after his session on "Business agility for B2B Customer Experience". Jayant talks about how Intense Technologies uses big data to provide relevant customer experience

Intense Technologies showcased UniServeTM, customer experience platform that digitalizes customer-facing business processes. Intense showed how UniServeTM can create a 360 degree view of customer interactions from existing data silos by modernizing legacy environment without waiting for long drawn transformation projects.

Intense Technologies announces multi-year, multi-country agreement with the procurement company of one of the world’s largest communication service provider for UniServeTM - their digital transformation platform that automates customer centric processes throughout the customer journey within any enterprise.

Intense Technologies exhibited UniServeTM, platform for digitalization of customer-facing business processes. Intense Technologies’ VP - Americas, Mr. Hector Garcia spoke on “Building customer centricity for sophisticated B2B customers” and illustrated how world’s leading telecom service provider benefited from customer experience platform

Intense Technologies today announces its financial results for the quarter and nine months ended December 31, 2014

Intense technologies exhibited their digital transformation platform UniServeTM that drives customer centricity across customer lifecycle at this event.

Hyderabad, India - December 23rd, 2014 – Forrester prominently published Intense Technologies Limited in their report titled “Hot Emerging Indian Business Technology Vendors to Watch in 2015”. Intense’s digital transformation platform UniServeTM is described as “automating customer-centric processes throughout the customer life cycle”.

Intense technologies exhibited two digitalization products, UniServeTM 360 & UniServeTM Onboard at the event.In this event Intense has showcased a working paperless Onboarding solution (UniServeTM Onboard) that is currently being used by a leading Telecom Service provider in the Middle East. Many banks were impressed by the way our automated solution could integrate with the Emirate card system, scan bar code, QR code and passport thereby eliminating manual entry errors and maintain accurate customer data.Our customer communication solution (UniServeTM 360) also had a working model that was appreciated and was much needed by banks in the Middle East.On the whole Intense Technologies products are a fit for the Middle East banking and financial sector.

Hyderabad, India, August 20th, 2014 – Head quartered in India, Intense technologies having developed a comprehensive digital transformation framework is fast penetrating into global markets. Recently Mr. Anil Kumar, who held senior management positions in various global software organizations, has joined Intense as Global Head – Sales & Marketing to lead and execute their global expansion plans.

Hyderabad, India, July 23rd, 2014 - Intense Technologies products UniServeTM 360 & UniServeTM CorpCare have been prominently featured on NASSCOM’s Product Excellence Matrix report, titled “Indian Enterprise Software Products – On Accelerated Growth Path”. 250+ enterprise products were nominated for this report under various categories with highest nominations for customer centric applications.

Hyderabad, India, June 2, 2014: Intense Technologies (BSE: INTENTECH – 532326) today reported results for the financial year ended 31st March, 2014. The Company reported net revenues of Rs.46.79 crores, up from Rs.34.43 crores, an increase of 36% compared to the last financial year. The bottom line is up from Rs.5.36 crores to Rs.11.25 crores recording a jump of 110% compared to the last fiscal year.

Interest in the INTENSE Digital Transformation Platform continues to grow, if these numbers are any indication

Intense Technologies (BSE: INTENTECH, 532326) today reported results for the third quarter of 2013. The company reported net revenues of Rs. 12.63 crores, up from Rs.9.98 crores, an increase of 27% compared to same quarter of the last fiscal year. The bottom line growth is up from Rs.1.91crores to Rs. 4.10 crores recording a jump of 114% compared to the same quarter of the last fiscal year. With mandates for its brand UniServeTM by dominant Telecom Majors growing worldwide, Intense expects the momentum to continue while it consolidates its growth in overseas markets.

UniServe™ cloud based solution has automated over 20 schools’, Admission, Administration, Academics, Assessment and Accounting management with an easy to use interface

Growth driven by excellent results in overseas markets and investment into new product development and innovation

Intense Technologies Limited has been selected in the NASSCOM Emerge 50 Awards under the Emerge Growth category

Intense Technologies Limited is an Award Winner on the Deloitte Technology Fast 50 India 2013. Attributes its 123 % Revenue Growth to continued product innovation, a consistently customer-centric development roadmap and a strong focus on delivering compelling value propositions.

Enterprises have terabytes of customer data in silos that is increasingly becoming difficult to harness. The need of the hour is a customer experience lifecycle platform that provides a 360 degree view of the customer.

Your consumers expect seamless digital experience every time they interact with your brand, while regulatory authorities drive transparency and greater customer engagement. Utility service providers have to quickly modernize their ageing IT ecosystem to infuse business agility for greater customer centricity and higher revenues.

Enterprise customers are going digital and are demanding greater control, transparency, customization and faster service delivery. The need of the hour is a unified platform that can deliver operational efficiency and provide superior customer experience.

Customer centricity is about aligning your processes to suit your customers’ needs than the other way round. It is easier said than done because of the ever expanding service portfolio and complex IT systems operating in silos. To stand out of the crowd you should attain a 360 degree view of your customer.

Intense Technologies is exhibiting enterprise software solutions for digital transformation of customer centric business processes to improve customer experience.