Transform Your Customer Communications
Into a Revenue-Driving Engine
Leverage Customer Communication Management to orchestrate 360-degree customer journeys with
hyper-personalized campaigns and omni-channel touchpoints. Minimize operational costs
and ensure centralized governance with a single source of truth.
Boost Revenue Generation and Centralize Communications
UniServe NXT Customer 360O
Optimize customer journeys with our CCM software, ensure regulatory compliance, avoid penalties and fines, and drive cost savings by suppressing redundant communications.
Marketing Automation
Drive personalized marketing campaigns using AI marketing tools to effectively engage specific customer segments at the optimal time and increase wallet share; maintain branding consistency, and track communications effectiveness and performance.
Automated Transmission
Enhance customer engagement through omnichannel marketing across a variety of channels including websites, mobile applications, social media platforms, SMS, IVR, email, WhatsApp, push notifications, and other mediums, while maintaining a flexible and cost-effective approach.
Leverage Communication Governance Hub to Cut Costs and Improve CX
Why Choose Intense for Communication Governance
Drive Revenue Growth
Eliminate redundant communications, identify areas for cost savings, and drive effective cross-sell and up-sell opportunities by leveraging a CXM platform to improve revenue margins.
Adopt Centralized Governance
Streamline customer communications with a unified framework that ensures regulatory compliance, supports centralized governance, and delivers consistent, personalized messaging.
Leverage 30+ Years of Industry Expertise
With over three decades of expertise in crafting communication strategies for enterprises, we harness the power of our digital experience platform to enable businesses to deliver seamless customer journeys, ensure consistent brand messaging, and foster meaningful connections.
Ensure Security and Compliance
Implement adaptive governance frameworks to ensure data privacy and uphold regulatory standards, effectively avoiding revenue leakages, penalties, and fines, all while accelerating digital transformation.
Recognized By Leading Analysts
Our CCM Platform has been recognized by leading analyst firms like Gartner, Omdia, and Quadrant.
Ranked #1 in Gartner Peer Insights, 2023
UniServe NXT Digital Suite has been rated as the Number one CCM solution by customers across the globe in Gartner Peer Insights. In Product Capabilities it has been rated 4.8/5, and in Service & Support again 4.8/5. For Integration & Deployment, the solution has been rated 4.7/5 and in Evaluation & Contracting too, the rating is 4.7/5.
Recognized in Omdia Universe CCM Report 2024
Sue Clarke, Associate Senior Analyst, said, "Intense Technologies should appear on your shortlist if you are a large enterprise in telecommunications, banking, financial services, or insurance and require a CCM with a strong focus on regulatory compliance and governance."
Recognized in the Quadrant SPARK Matrix™ for CCM, 2024
Intense Technologies has been recognized in 2024 Quadrant SPARK Matrix™ for Customer Communication Management.
Customize Customer Journeys Across Omni-Channel Communications
Orchestrate the customer journey based on user-led actions. Stay connected with your customers through their preferred channels in an omnichannel marketing approach, whether it's chat, email, phone, or social media.
Craft Hyper-Personalized CX
Leverage hyper-personalized statement delivery via interactive or video statements on a CXM platform to engage and inform with dynamic content and improve engagement.
AI-Powered Engagement and Analytics
Adopt Communication Platform as a Service (CPaaS) integrated with advanced marketing automation tools for lightning-fast implementation using ready-made APIs to connect seamlessly with your existing technology stack. Empower your business to compose, manage, deliver, and optimize contextual messages across customer journeys, driving impactful omnichannel engagements with data-driven insights.
