Enhanced subscriber experience with Digitalization of Customer Onboarding

The telecom aimed to digitalize the entire customer life-cycle management starting with a compelling onboarding experience through an integrated platform.

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The challenges the TSP faced were

• The issue Non-compliance to regulations and trouble with customer data silos
• The need for a fast, easy and effective system for onboarding the new age digital customer
• And the long, tedious paper driven onboarding process

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The Digital Onboarding Solution for Telecoms helped the TSP

• Launch a fully contactless, online customer acquisition process along with offering
• Managed Services that helped the telecom create efficiencies

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The benefits of implementing the Onboarding solution were many:

• A state-of the-art, centralized digital onboarding of over 1 million customers per month
• Improved operational efficiency with increase in customer enrolment by 40% from 2006 to 2019
• 100% compliance to KYC compliance regulation Reduced employee logistics costs by 88% to meet KYC CAF compliance
• Compelling customer experience across all channels throughout the customer lifecycle

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Not just these but the solution helped in 50% faster onboarding of customers through quick completion of transactional activities, leading to substantial time saving and improved customer satisfaction.

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