The telecom aimed to digitalize the entire customer life-cycle management starting with a compelling onboarding experience through an integrated platform.
The challenges the TSP faced were
- The issue Non-compliance to regulations and trouble with customer data silos
- The need for a fast, easy and effective system for onboarding the new age digital customer
- And the long, tedious paper driven onboarding process
The Digital Onboarding Solution for Telecoms helped the TSP
- Launch a fully contactless, online customer acquisition process along with offering
- Managed Services that helped the telecom create efficiencies
The benefits of implementing the Onboarding solution were many:
- A state-of the-art, centralized digital onboarding of over 1 million customers per month
- Improved operational efficiency with increase in customer enrolment by 40% from 2006 to 2019
- 100% compliance to KYC compliance regulation Reduced employee logistics costs by 88% to meet KYC CAF compliance
- Compelling customer experience across all channels throughout the customer lifecycle
Not just these but the solution helped in 50% faster onboarding of customers through quick completion of transactional activities, leading to substantial time saving and improved customer satisfaction.