Digital Customer onboarding helps a leading TSP reduce onboarding time from days to minutes

A Government owned Telecom Service provider having PAN India presence implements the digital onboarding solution with digital KYC for faster enrolment and 100% compliance. The main challenge was that the TSP was working in silos and it was increasingly complex to ensure compliance to changing government guidelines.

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Their main objectives were:

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• To provide a unified platform and reduce OPEX
• To deliver an omni channel experience for customers
• Seamless integration between generation systems

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Value Delivered

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• A Unified software platform for subscriber enrolment
• Ensured compliance with Government and Telecom Regulator
• Increase the operational efficiency of systems
• Improved loyalty amongst the marketing channel partners for ease of doing business
• Communicating customer invoices or Statement of Account on periodical basis

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