Digital Customer onboarding helps a leading TSP reduce onboarding time from days to minutes

A Government owned Telecom Service provider having PAN India presence implements the digital onboarding solution with digital KYC for faster enrolment and 100% compliance. The main challenge was that the TSP was working in silos and it was increasingly complex to ensure compliance to changing government guidelines.

Their main objectives were:

• To provide a unified platform and reduce OPEX
• To deliver an omni channel experience for customers
• Seamless integration between generation systems

Value Delivered

• A Unified software platform for subscriber enrolment
• Ensured compliance with Government and Telecom Regulator
• Increase the operational efficiency of systems
• Improved loyalty amongst the marketing channel partners for ease of doing business
• Communicating customer invoices or Statement of Account on periodical basis