Communication Media

Digital Customer onboarding helps a leading TSP reduce onboarding time from days to minutes

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A Government owned Telecom Service provider having PAN India presence implements the digital onboarding solution with digital KYC for faster enrolment and 100% compliance. The main challenge was that the TSP was working in silos and it was increasingly complex to ensure compliance to changing government guidelines.

Their main objectives were:

  • To provide a unified platform and reduce OPEX
  • To deliver an omni channel experience for customers
  • Seamless integration between generation systems

Value Delivered

  • A Unified software platform for subscriber enrolment
  • Ensured compliance with Government and Telecom Regulator
  • Increase the operational efficiency of systems
  • Improved loyalty amongst the marketing channel partners for ease of doing business
  • Communicating customer invoices or Statement of Account on periodical basis


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