Automated Response Management and efficient customer service with UniServe™
Turnaround time for complaints / requests / queries (CRQ) was brought down to 4 hours from 24 hours
Average Response Time for each CRQ was reduced to 30 minutes
Over 50000 CRQ’s of customers from all non-voice channels were responded on a daily basis across 14 lines of business.
Transform your customer experience and equip business agility