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Enhance citizen services with Citizen Services Management Solution built on UniServe™ NXT

Citizen Services Management Solution, a comprehensive data capture and dissemination application built on UniServe™ NXT Platform helped the Revenue Department to digitalize the complex Income Tax Returns filing process.

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The revenue department of the country with more than 14 million tax payers had an ambitious plan to optimize revenue collection, while making it easy for the taxpayer. They were determined to leverage the advanced technological capabilities of digital platforms to help them achieve their dual objectives:

  • One, to triple tax payer base in two years by simplifying tax filing process
  • Second, to adopt a system that enabled extremely easy change management of the forms

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The present challenges:

  • The revenue department wanted to enhance its operating procedures while being more responsive and adaptive to the changing business and legislative environment.
  • The present online direct tax filing system demanded an improved ef?cacy of the instruments used by the tax administration.

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Value delivered:

  • The Intelligent Digital Forms helped eliminate manual and typo errors, reduce compliance issues, longer wait times and duplication.
  • With the help of Z-forms, our Digital Forms Management Solution they were able to do away with paper forms, validate the input data, cut costs of managing several types of forms, and reduced compliance issues, longer wait times and duplication

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Benefits

  • 65 mn citizens ?le their taxes worth USD 18 Bn using the solution built on UniServe™ NXT
  • 85% information is auto-?lled from multiple back-end systems reducing human error/data accuracy issues
  • Tax domain experts could easily con?gure the application using the low-code platform,
  • Forms were developed in Angular framework to support multi-browser and multi-device capability.
  • AI based chat-bots were included to assist tax payers.
  • Wizards for helping citizens choose the appropriate form were built with drag and drop UX designer.
  • Faster change management of the forms with con?gurable tools to accommodate changes in the income tax regulation.

‍

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How A Leading Indian Private Bank Achieved Operational Excellence with Data Quality Management
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Delivering Business agility with the right digital solution
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India’s third largest mobile operator improves customer experience with Customer Communications Management solution
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innovative products and services with Intense’s CCM solution
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Faster customer onboarding with 100% compliance to KYC regulations
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Indian TSP implements Customer Identity Management solution for single view of customers
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Customer preferred communications for one of the India's largest insurance company
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One of the leading insurance provider implemented UniServe™ for end-to-end process automation and cost optimization
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Third largest telecom service provider in the world implemented B2B Customer Experience management solution
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Long-term life insurance provider with its headquarters In India modernized its customer communications with UniServe™
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UniServe™ platform supported unprecedented nationwide expansion with superior billing experience
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Data consolidation and agile communications with UniServe™
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UniServe™ NXT delivered customer experience and faster revenue realization for the first telecommunications company in Oman
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India’s third largest mobile operator implements Customer identity management solution to adhere to statutory requirement
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Digital Marketing solutions curated for Banks through UniServe™ NXT
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Mexican telecom service provider redefined their B2B Customer Experience
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Indian TSP installed pre-bill audit system to contain customer discontent, caused by erroneous billing
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Improved and cost-effective customer communications at one of the Indian TSP
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Delivering consistent customer communications and elevating brand image with UniServe™
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Fastest growing telecom company in the world leveraged our Customer Engagement Hub to improve productivity
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CCM solution delivers cost-effective, multichannel communications of IT returns to the citizens of India
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Digital transformation of B2B customer experience
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TSP Optimized operations, reduced TCO and improved marketing messaging with UniServe™
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Next-gen Onboarding Solution
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Third largest telecom company in the world implements Customer Identity Management solution for enhanced customer experience and compliance needs
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Fastest registration of subscribers to ace the Indian telecom market in quickest time with next-gen onboarding solution
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Improved agility with a centralized and automated alerts & notifications solution
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‘Transformation of Customer Communication Management Technology’ with a cloud-based robust CCM solution
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Enhance citizen services with Citizen Services Management Solution built on UniServe™ NXT
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Improve Business-Critical Contract Management Processes with UniServe™ NXT
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Personalize customer communications across all channels with UniServe™ NXT
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UniServe™ Dox - A single platform, integrating multiple systems
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Single platform integrating multiple systems for improved efficiency
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Improve CX and optimize expense with CCM solution hosted on cloud
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Deliver a competitive edge with digitalizing of customer onboarding experience
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Automated pre-bill audit system to improve customer satisfaction of the largest wireless carrier in USA
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Enhanced subscriber experience with Digitalization of Customer Onboarding
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Customer communications management at ISP with UniServe™ NXT platform
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Boosting operational productivity and service activation with Document Management System
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About Intense Technologies Limited
‍

Intense Technologies is a publicly listed, AI-first, Platform-driven Services Company specializing in mission-critical solutions for communications, data management, and process automation across the BFSI, Telecom, and Government sectors. Through its innovative platforms, the company impacts a billion lives daily and processes over $25 billion in revenue data annually. Recognized by leading industry analysts such as Gartner, IDC, Aspire, Celent, and Omdia, Intense continues to empower enterprises with best-in-class IP-enabled platforms and services to help them achieve their digital-first goals. Serving clients across four continents, Intense Technologies has helped leading banks achieve three-digit crore savings by centralizing and optimizing their customer communication processes. The company handles the delivery of 1 billion notifications annually, generates 50 million statements monthly, and has successfully onboarded over 1 billion subscribers.

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