Enhance citizen services with Citizen Services Management Solution built on UniServe™ NXT

Citizen Services Management Solution, a comprehensive data capture and dissemination application built on UniServe™ NXT Platform helped the Revenue Department to digitalize the complex Income Tax Returns filing process.

The revenue department of the country with more than 14 million tax payers had an ambitious plan to optimize revenue collection, while making it easy for the taxpayer. They were determined to leverage the advanced technological capabilities of digital platforms to help them achieve their dual objectives:

  • One, to triple tax payer base in two years by simplifying tax filing process
  • Second, to adopt a system that enabled extremely easy change management of the forms

The present challenges:

  • The revenue department wanted to enhance its operating procedures while being more responsive and adaptive to the changing business and legislative environment.
  • The present online direct tax filing system demanded an improved ef?cacy of the instruments used by the tax administration.

Value delivered:

  • The Intelligent Digital Forms helped eliminate manual and typo errors, reduce compliance issues, longer wait times and duplication.
  • With the help of Z-forms, our Digital Forms Management Solution they were able to do away with paper forms, validate the input data, cut costs of managing several types of forms, and reduced compliance issues, longer wait times and duplication

Benefits

  • 65 mn citizens ?le their taxes worth USD 18 Bn using the solution built on UniServe™ NXT
  • 85% information is auto-?lled from multiple back-end systems reducing human error/data accuracy issues
  • Tax domain experts could easily con?gure the application using the low-code platform,
  • Forms were developed in Angular framework to support multi-browser and multi-device capability.
  • AI based chat-bots were included to assist tax payers.
  • Wizards for helping citizens choose the appropriate form were built with drag and drop UX designer.
  • Faster change management of the forms with con?gurable tools to accommodate changes in the income tax regulation.

Citizen Services Management Solution, a comprehensive data capture and dissemination application built on UniServe™ NXT Platform helped the Revenue Department to digitalize the complex Income Tax Returns filing process.

The revenue department of the country with more than 14 million tax payers had an ambitious plan to optimize revenue collection, while making it easy for the taxpayer. They were determined to leverage the advanced technological capabilities of digital platforms to help them achieve their dual objectives:

  • One, to triple tax payer base in two years by simplifying tax filing process
  • Second, to adopt a system that enabled extremely easy change management of the forms

The present challenges:

  • The revenue department wanted to enhance its operating procedures while being more responsive and adaptive to the changing business and legislative environment.
  • The present online direct tax filing system demanded an improved ef?cacy of the instruments used by the tax administration.

Value delivered:

  • The Intelligent Digital Forms helped eliminate manual and typo errors, reduce compliance issues, longer wait times and duplication.
  • With the help of Z-forms, our Digital Forms Management Solution they were able to do away with paper forms, validate the input data, cut costs of managing several types of forms, and reduced compliance issues, longer wait times and duplication

Benefits

  • 65 mn citizens ?le their taxes worth USD 18 Bn using the solution built on UniServe™ NXT
  • 85% information is auto-?lled from multiple back-end systems reducing human error/data accuracy issues
  • Tax domain experts could easily con?gure the application using the low-code platform,
  • Forms were developed in Angular framework to support multi-browser and multi-device capability.
  • AI based chat-bots were included to assist tax payers.
  • Wizards for helping citizens choose the appropriate form were built with drag and drop UX designer.
  • Faster change management of the forms with con?gurable tools to accommodate changes in the income tax regulation.

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Unleash the power of interactive billing and enhance CX

One brand, one voice, and one cohesive digital experience. Consumers today demand more from their utility providers. They desire highly customized experiences as well as assistance in comprehending usage and billing rates that are becoming ever more complex.

As a utility industry, all you need is to go digital. And our Customer Communication Management platform enables you to get the best out of digital transformation by leveraging the power of digital customer engagement. This is how our platform helps your business grow.

Boost engagement

With the help of our platform, statements that are typically boring and difficult to understand are made understandable, resulting in a memorable customer experience.

Elevated CX

Personalized video creates memorable and engaging experiences at every customer journey stage. You can add a human touch to your customer service and prevent billing shock with interactive videos. This creates a rich 1:1 customer experience (CX) and improves understanding of complicated billing components. All of these result in an elevated CX and active customer engagement.

Sustainable Initiative

Energy efficiency and costs are important to consumers. A lack of individualized information prevents many people from implementing new rate plans or energy efficiency initiatives. Take advantage of the chance to digitally contact customers with individualized usage notifications and suggestions for energy-saving measures.

Quicker resolution

Our platform offers comprehensive communication and connects customer service, utility billing, and home services, assisting in the quicker resolution of customer issues and the expansion of value-added services. Your revenue soars, and interaction is now a part of your bills.

With almost three decades of experience developing strategic digital solutions for our clients, we know how to use interactive video to make highly effective digital experiences for the utility sector. To know more, watch the video.