Communication Media

India’s third largest mobile operator improves customer experience with Customer Communications Management solution

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The main challenge was managing customer communications across multiple output channels (white mail, email, SMS, Fax, etc) which was proving to be tedious, expensive and time consuming.

Solution at work:

  • CCM solution helped unify the various processes to create a single process which catered to the respective modes of delivery.
  • Helped to achieve business process unification and eliminated cost-islands, bottlenecks, and inefficiencies by enabling rapid, end-to-end, multi-modal customer communications.

Value Delivered

  • The service provider is now able to deliver consistent billing experience across all communication channels backed by insightful customer analytics.
  • Achieve customer centricity and improved customer satisfaction.
  • Enabled in creating, producing, and managing the delivery of personalized communications, which helped reinforce their brand as a company that provides quality service to its customers.


Transform your customer experience and equip business agility