Deliver a competitive edge with digitalizing of customer onboarding experience

A leading Nigerian telephone company was looking at onboarding customers the fastest and efficient way.

Objective- To create a seamless onboarding customer experience to ace the Nigerian telecom market.

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Challenges: The TSP was not equipped to do the following

• Onboarding in less than 10 minutes using digital channels and extracting data from national database
• Use of digital and physical channels for onboarding different types of customer segments.

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Solution at work:

• The Customer onboarding solution's process automation helped onboard customers in less than 10 minutes while meeting all regulatory mandates
• Integrating multiple systems helped in viewing of all the new customers.
• The solution resolved issues faster which  increased customer satisfaction

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