Communication Media

Deliver a competitive edge with digitalizing of customer onboarding experience

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A leading Nigerian telephone company was looking at onboarding customers the fastest and efficient way.

Objective- To create a seamless onboarding customer experience to ace the Nigerian telecom market.

Challenges: The TSP was not equipped to do the following

  • Onboarding in less than 10 minutes using digital channels and extracting data from national database
  • Use of digital and physical channels for onboarding different types of customer segments.

Solution at work:

  • The Customer onboarding solution's process automation helped onboard customers in less than 10 minutes while meeting all regulatory mandates
  • Integrating multiple systems helped in viewing of all the new customers.
  • The solution resolved issues faster which  increased customer satisfaction


Transform your customer experience and equip business agility