A leading Nigerian telephone company was looking at onboarding customers the fastest and efficient way.
Objective- To create a seamless onboarding customer experience to ace the Nigerian telecom market.
Challenges: The TSP was not equipped to do the following
- Onboarding in less than 10 minutes using digital channels and extracting data from national database
- Use of digital and physical channels for onboarding different types of customer segments.
Solution at work:
- The Customer onboarding solution's process automation helped onboard customers in less than 10 minutes while meeting all regulatory mandates
- Integrating multiple systems helped in viewing of all the new customers.
- The solution resolved issues faster which increased customer satisfaction
