Digital customer engagement

UniServe™ NXT Digital
Customer Communications Management

Connect with your customers in ways they want

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Work across any vertical

UniServe™ NXT platform has consistently catered to enterprise communications needs across multiple verticals – telecom, banking, insurance, government, utilities, and many.

Elevates Customer Experience

For more than a decade, our clients have used our digital product platform to create new and valuable customer experiences.

Bridge data silos

We provide our clients with pre-built connectors adapters, and data virtualization technologies. These help modernize existing legacy infrastructure instantly – there is no need for long, drawn-out transformation projects.

UniServe™ NXT Digital Customer Communications Management

Today customers’ demand personalized experience at every possible touch point via email, web, social media, connected things, Virtual Assistant amongst others. In this highly competitive environment, it is becoming more and more important for enterprises to leverage Internet of things and AI. From personalization through interactive videos that redefines customer experience, opening up newer revenue streams, improved operational efficiency, and NPS and reduced costs, Insurance companies are transforming their communications strategy.

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Banking

Recognized as Representative Vendor in the 2021 Gartner Market Guide for Customer Communication Management

We have been cited for our comprehensive customer experience platform, which includes Customer Communication Management capabilities implemented across verticals of Telecom, Banking, Insurance and Government.
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Banking

Recognized in the Aspire Leaderboard, 2021

We have been positioned as a ‘Leader’ in the 2021 Aspire Leaderboard Business Automation grid.
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Interactive mobile responsive statements enhance CX and optimize service costs

Telecoms across the world use our Digital Customer Communications Management product and enhance customer experience with interactive mobile responsive statements. This gives the competitive edge with a digital first strategy.

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Interactive video bill solution helps transform customer experience significantly

Know how our interactive video bill helps transform customer experience by providing consistent experience across multiple devices and different form factors. Build the competitive edge with a digital first strategy.

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Consistent and Personalized Customer Communications

UniServe™ ™ NXT Digital platform helps you gain a complete view of your customers by bridging data and process silos. It also lets you design interactive and personalized customer messages and apply business rules to messaging context, delivering consistent communications through all physical and digital channels.

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Consistent and Personalized Customer Communications

Intelligently optimize and manage content

A centralized, AI-powered CCM product like ours solves some of the biggest problems companies face around managing legacy content and creating consistent, compelling Omni-channel customer experiences. Enable customer engagement, information management, digitization of Omni-channel customer experience and deliver the benefits of enhanced brand image and reduced customer support costs.

5 million Customer Communications every month

With a 70% market share in the South Asian telecom market, we are the leading service provider for the insurance and government verticals in this region. Our customers benefit from reduced operational and customer service costs, increased customer loyalty and better NPS.

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Interactive Communications Engage Customers throughout the Customer Lifecycle

Customers' mobile-first mindset makes it imperative to send two-way interactive, responsive customer communications. Service providers can send HTML5-based interactive communications that are personalized to customer profiles. It helps businesses expand service channels while reducing support and operational expenses.

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Deliver contextual experience using tiny data

Digitalize your customer-centric processes with AI and improve Net Promoter Score

Technology is fundamentally changing the way we live and work. There's a growing interest in integrating technology into everyday life, people have with ease moved to digital mediums such as Social Media platforms, connected things, smart devices and mobile apps for interacting with their service providers.

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Unlock exceptional business value from Digital First Platform

Accelerate your digital transformation journey and redefine customer experience, open up newer revenue streams, improve operational efficiency, and NPS and reduce costs.

Finance

Finance

Track and monitor payments in real time and enhance CX

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Customer Experience

Customer Experience

Get real-time insights into customer journeys

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Information Technology

Information Technology

Modernize existing legacy infrastructure instantly

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Marketing

Marketing

Get customer insights for marketing campaigns

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Frequently Asked Questions

A Customer communication software is a digital solution to your customer communication needs. The software can help manage and automate customer communications in nearly every medium including messages, print, email, and web pages.
A customer communication strategy is a cohesive, big-picture business plan for connecting with prospective and existing customers, supported by specific tactics to achieve branding, marketing, and customer service goals.
Customer Communication Management (CCM) tools are software programs, which help manage your business communication among a variety of platforms. Having the best CCM tools will help improve customer satisfaction, which, in turn, improves the success of your business.
CCM in Retail helps the retail sector create higher value relationships. It can simplify the customer journey by enabling bi-directional communications across any channel, improving the NPS and making it easier for your customer to do business with you.
The purpose of the Communications Management Plan is to define the communication requirements for the project and how information will be distributed.

Transform your customer experience and equip business agility