Communication Media

Fastest registration of subscribers to ace the Indian telecom market in quickest time with next-gen onboarding solution


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Fastest growing Telecom Service Provider in the world which provides wireless 4G LTE service network and is the only Voice over LTE operator in the country with coverage across all 22 telecom circles in India implemented the Onboarding Solution built on UniServeTM NXT platform.

  • Our process automation helped the telecom to onboard customers in less than 10 minutes while meeting all regulatory mandates
  • Currently they are onboarding 1.5 million subscribers per day, and acquiring 7 customers every single second

The Objective

To onboard customers in less than 10 minutes and onboard different customer segments, support both digital and physical channels and extracting data from national database. Onboarding customers was the first step in beginning a relationship, and the TSP wanted to deliver the fastest and an efficient onboarding experience to ace the Indian telecom market.

How our solution helped the TSP

Our Customer onboarding solution built on UniServeTM NXT platform with strong case management capabilities offers out-of-the box solution for customer onboarding suited to the telecom vertical. Our process automation helped the TSP onboard customers in less than 10 minutes while meeting all regulatory mandates.

The platform advantage:

  • Configurable UX designer to empower business users
  • RPA based Business Process Automation for end-to-end process automation
  • Continuous integration and continuous deployment for lower costs and faster deployment
  • Comprehensive business rules manager for customized process flow
  • Experimentation that enables business process

Value delivered

  • Prompt and efficient compliance
  • Ensured 100% compliance with all telecom regulations in India (TRAI and DOT)
  • Automation of customer information upload and verification using Aadhaar and biometrics ensured quickest SIM activation
  • Improved market share
  • Elevated as top service provider in record time
  • Onboarding customers in just minutes, resulting in higher customer satisfaction and more…

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