Fastest registration of subscribers to ace the Indian telecom market in quickest time with next-gen onboarding solution

Fastest growing Telecom Service Provider in the world which provides wireless 4G LTE service network and is the only Voice over LTE operator in the country with coverage across all 22 telecom circles in India implemented the Onboarding Solution built on UniServeTM NXT platform.

  • Our process automation helped the telecom to onboard customers in less than 10 minutes while meeting all regulatory mandates
  • Currently they are onboarding 1.5 million subscribers per day, and acquiring 7 customers every single second

The Objective

To onboard customers in less than 10 minutes and onboard different customer segments, support both digital and physical channels and extracting data from national database. Onboarding customers was the first step in beginning a relationship, and the TSP wanted to deliver the fastest and an efficient onboarding experience to ace the Indian telecom market.

How our solution helped the TSP

Our Customer onboarding solution built on UniServeTM NXT platform with strong case management capabilities offers out-of-the box solution for customer onboarding suited to the telecom vertical. Our process automation helped the TSP onboard customers in less than 10 minutes while meeting all regulatory mandates.

The platform advantage:

  • Configurable UX designer to empower business users
  • RPA based Business Process Automation for end-to-end process automation
  • Continuous integration and continuous deployment for lower costs and faster deployment
  • Comprehensive business rules manager for customized process flow
  • Experimentation that enables business process

Value delivered

  • Prompt and efficient compliance
  • Ensured 100% compliance with all telecom regulations in India (TRAI and DOT)
  • Automation of customer information upload and verification using Aadhaar and biometrics ensured quickest SIM activation
  • Improved market share
  • Elevated as top service provider in record time
  • Onboarding customers in just minutes, resulting in higher customer satisfaction and more…

Improve business, customer loyalty, ensure compliance and digitally transform your enterprise with our powerful solutions.

Fastest growing Telecom Service Provider in the world which provides wireless 4G LTE service network and is the only Voice over LTE operator in the country with coverage across all 22 telecom circles in India implemented the Onboarding Solution built on UniServeTM NXT platform.

  • Our process automation helped the telecom to onboard customers in less than 10 minutes while meeting all regulatory mandates
  • Currently they are onboarding 1.5 million subscribers per day, and acquiring 7 customers every single second

The Objective

To onboard customers in less than 10 minutes and onboard different customer segments, support both digital and physical channels and extracting data from national database. Onboarding customers was the first step in beginning a relationship, and the TSP wanted to deliver the fastest and an efficient onboarding experience to ace the Indian telecom market.

How our solution helped the TSP

Our Customer onboarding solution built on UniServeTM NXT platform with strong case management capabilities offers out-of-the box solution for customer onboarding suited to the telecom vertical. Our process automation helped the TSP onboard customers in less than 10 minutes while meeting all regulatory mandates.

The platform advantage:

  • Configurable UX designer to empower business users
  • RPA based Business Process Automation for end-to-end process automation
  • Continuous integration and continuous deployment for lower costs and faster deployment
  • Comprehensive business rules manager for customized process flow
  • Experimentation that enables business process

Value delivered

  • Prompt and efficient compliance
  • Ensured 100% compliance with all telecom regulations in India (TRAI and DOT)
  • Automation of customer information upload and verification using Aadhaar and biometrics ensured quickest SIM activation
  • Improved market share
  • Elevated as top service provider in record time
  • Onboarding customers in just minutes, resulting in higher customer satisfaction and more…

Improve business, customer loyalty, ensure compliance and digitally transform your enterprise with our powerful solutions.

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Unleash the power of interactive billing and enhance CX

One brand, one voice, and one cohesive digital experience. Consumers today demand more from their utility providers. They desire highly customized experiences as well as assistance in comprehending usage and billing rates that are becoming ever more complex.

As a utility industry, all you need is to go digital. And our Customer Communication Management platform enables you to get the best out of digital transformation by leveraging the power of digital customer engagement. This is how our platform helps your business grow.

Boost engagement

With the help of our platform, statements that are typically boring and difficult to understand are made understandable, resulting in a memorable customer experience.

Elevated CX

Personalized video creates memorable and engaging experiences at every customer journey stage. You can add a human touch to your customer service and prevent billing shock with interactive videos. This creates a rich 1:1 customer experience (CX) and improves understanding of complicated billing components. All of these result in an elevated CX and active customer engagement.

Sustainable Initiative

Energy efficiency and costs are important to consumers. A lack of individualized information prevents many people from implementing new rate plans or energy efficiency initiatives. Take advantage of the chance to digitally contact customers with individualized usage notifications and suggestions for energy-saving measures.

Quicker resolution

Our platform offers comprehensive communication and connects customer service, utility billing, and home services, assisting in the quicker resolution of customer issues and the expansion of value-added services. Your revenue soars, and interaction is now a part of your bills.

With almost three decades of experience developing strategic digital solutions for our clients, we know how to use interactive video to make highly effective digital experiences for the utility sector. To know more, watch the video.