Digital Banking and the Omni-channel Experience

Customer Communications Management

Welcome to the new digital customer experience

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Works across any vertical

Be it telecom, banking, insurance, government or utilities- UniServe™ NXT is your solution! Read more!

Elevates Customer Experience

For more than a decade, we empowered our clients to create new and valuable customer experiences. Read more!

Bridge data silos

Pre-built connectors, adapters, and data virtualization technologies help modernize existing legacy infrastructure instantly Read more!


Why should you choose Interactive video statements?

Today customers are looking for more and more convenience in paying and understanding what they are paying for in their bills. Now be able to send them Interactive video statements with several features that deliver smooth and consistent customer experience.

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Interactive Communications Engage Customers throughout the Customer Lifecycle

Customers' mobile-first mindset makes it imperative to send hyper personalized two-way interactive, responsive customer communications. Send HTML5-based interactive communications that are personalized and expand service channels while reducing support and operational expenses.

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Recognized in Gartner Market Guide for CCM

Intense Technologies has been named in Gartner Market Guide as one of Representative Vendors of the Customer Communications Management

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5 million Customer Communications every month

With a 70% market share in the South Asian telecom market, we are the leading service provider for the insurance and government verticals in this region. Our customers benefit from reduced operational and customer service costs, increased customer loyalty and better NPS.

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5 million Customer Communications every month

Intelligently optimize and manage content

Are you looking for a centralized, AI-powered CCM solution to solve problems facing around managing legacy content and creating consistent, compelling Omni-channel customer experiences. UniServe™ NXT, a platform-based customer engagement and information management solution that enables digitalization of Omni-channel customer experience delivering the benefits of enhanced brand image and reduced customer support costs.

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Customer Engagement Solution Built On Digital

Deliver exceptional digital customer experience with UniServe™ NXT

5G and a glimpse of what the future looks like

Enterprises are racing towards the fastest 5G network and will soon be the talk of the day. This new technology will not only transform enterprises but also drastically benefit customers, in their daily lives. We are just at the tip of the iceberg in understanding its full capabilities.

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Unlock exceptional business value from Digital First Platform

Accelerate your digital transformation journey with UniServe™ NXT and redefine customer experience, open up newer revenue streams, improve operational efficiency, and NPS and reduce costs.

Learn how organizations can improve processes and capture value for business teams. Click on the business function to know more.



Track and monitor payments in real time and enhance CX

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Customer Experience

Customer Experience

Get real-time insights into customer journeys

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Information Technology

Information Technology

Modernize existing legacy infrastructure instantly

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Get customer insights for marketing campaigns

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Frequently Asked Questions

CCM platforms allow business users to personalize and automate customer interactions, helping them optimize company-wide communication systems and processes. With CCM platforms, you can set up new templates, auto-responders, and other similar features to automate messaging.
CCM takes care of every aspect related to customer communication including content creation, enterprise content management, personalized experience, and multi-channel distribution of different forms of content. Customer communication management is essential to attract and retain more customers by offering them a personalized and pleasant experience.
The purpose is to understand how you will communicate to each stakeholder and use their preferred method of communication. Today’s competitive business scenario has compelled entrepreneurs and business persons to focus on establishing robust customer communication management (CCM).
Data-rich industry sectors like banking, retail, and eCommerce have to deal with volumes of transactional documents on a 24/7 basis. The document management system, connected with the customer communication system can work wonders by providing customers with bank statements, invoices, etc. in real-time.
Customer communication is important because it establishes and maintains trust between the client and the business. Open client communication can also help limit misunderstandings, lead to greater customer satisfaction and make clients more likely to recommend a business to others.

Transform your customer experience and equip business agility