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Accelerate your digital transformation to become more relevant to customers
Accelerate your digital transformation to become more relevant to customers
Intense Technologies has been recognized as a Technology Leader in Quadrant Knowledge Solutions' 2023 SPARK Matrix™ for Customer Communication Management.
The Customer Communications Management (CCM) [...]
ViewIn today's digital landscape, customers expect businesses to deliver convenient, intuitive, and easy-to-use digital touchpoints that enable seamless communication. --> View
One brand, one voice, and one cohesive digital experience. Consumers today demand more from their utility providers. They desire highly customized experiences as well as assistance in comprehending usage and billing rates that [...]
PlayExplore the Best-in-class marketing automation tool for effective Campaign management and digital customer engagement that help optimize customer journeys and improve CX. UniServe™ Reach is a complete digital [...]
ViewExplore the Best-in-class marketing automation tool for effective Campaign management and digital customer engagement that help optimize customer journeys and improve CX. UniServeTM Reach is a comple [...]
PlayThe digital revolution has permeated every sphere of our lives and has impacted them all. Being a good marketer entails being constantly prepared for the unexpected, but that goes beyond merely having the proper outlook and att [...]
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The third-largest insurance company in India and the largest non-bank private-sector life insurer in India implemented the CCM solution built on the UniServe TM NXT platform for consistent communications while offe [...]
ViewA paradigm shift in operational activities has paved the way for a more futuristic approach for digital-first enterprises. Today, every business relies on technology to manage internal processes and customer-facing activities. [...]
ViewA rampant shift in customer preferences has led us towards a world where digital-first is the only way out. And, with emerging business prospects, it becomes imperative to have financial statements in a proper manner. For this, [...]
ViewMost often telecom consumers experience some kind of billing issue. Some of the Billing Challenges faced by Telecom Service Providers
Customer Onboarding is the primary and most vital step in the customer life cycle. And, as a telecom operator, it enables you to build the brand that a customer identifies with. However, there might be certain hiccups in this j [...]
ViewDigitization has paved way for cutting-edge competition. Every industry has emerging leading players in the market making the best use of digital-first technology. And, as a telecom operator, it becomes even more challenging to [...]
ViewCustomer identity management is a crucial part of customer onboarding. It is a process of establishing the customer [...]
ViewCustomer experience (CX) is among the key differentiators for service providers when it comes to acquiring and retaining [...]
ViewWith Intense Technologies’ cloud-hosted Customer Engagement Solutions, move your Customer Communications from a cost [...]
PlayIntense Technologies is a leading enterprise software products company present across 4 continents. We help enterprises deliver agility by digitalizing the customer experience lifecycle. Our platform --> Play
Customer requirements are rapidly evolving and the overall customer experience is determined by how seamless and effective the CX is across the entire value chain. View
The unprecedented disruption of the past two years and the accelerated evolution of Customer Communications Management (CCM) have made successful consumer interaction even more vital to overall business growth. Nevertheless, IT [...]
ViewGiven the complex and changing regulatory environment it is critical for banks to ensure compliance. Not just that, it is expensive for banks to efficiently manage customers across their historically siloed lines of business an [...]
ViewToday every TSP is moving towards digitally transforming their enterprise customer experience. However, there are certain challenges that organizations generally face such as
Integrating data from different legacy syste [...]
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Digitalization has transformed the way customers’ interact and the banking industry is adapting to this new shift. Digital transfo [...]
ViewA Government owned Telecom Service provider having PAN India presence implements the digital onboarding solution with digital KYC for faster enrolment and 100% compliance. The main challenge was that the TSP was working in silo [...]
ViewTraditional utilities industries earlier didn’t need high levels of interaction with their customers. But with changing times and customer need a slower adoption of digital tools for self-service and attention to customer exp [...]
ViewThe bank wanted to deliver exceptional digital capabilities in the shortest time possible and with zero escalations. This became a strategic priority during the Covid-19 pandemic crisis.
Their main objectives were: View
A centralized, AI-powered CCM solution like solves some of the biggest problems companies face around managing legacy content and creating consistent, compelling Omni-channel customer experiences. The interactive video bill s [...]
ViewToday more than ever, winning and retaining tech-savvy customers is a challenge enterprises face. Customers are demanding and no matter what products and services a bank offers, they can go unnoticed if the --> View
In times of physical distancing and remote working, banks are moving towards new ways of connecting to their customers. They are meeting them right where the customers are. Banking customers can now complete the KYC for their a [...]
PlayNever again let your customers wait, thanks to our digital onboarding solution. Today, customers expect an instant [...]
ViewToday’s empowered and connected banking customers demand services according to their individual preferences of interaction. They use one or a combination of channels such as online banking, contact centers, chatbots, ATMs [...]
ViewIndia’s fourth largest private sector bank with a growing and extensive branch banking network of over 1000+ Branches and 1,800 ATMs implements CCM solution built on --> View
The evolution of digital technologies and the constant shift in customer expectations and behavior presents businesses with an unprecedented risk of disruption. Moreover, both old and new competitors are just a click away for c [...]
ViewThe new insurance customer expects an integrated experience across all channels. They're also looking for unique experiences tailored to their needs. In fact [...]
ViewA 100% compliant, intelligent e-invoicing and filing solution built on UniServe™ NXT. Our E-invoice soluti [...]
ViewFastest growing Telecom Service Provider in the world which provides wireless 4G LTE service network and is the only Voice over LTE operator in the country with coverage across all 22 telecom circles in India implemented the
A leading TSP aimed to establish high standards of customer experience by providing consistent, personalized and interactive communications. From Onboarding, sending notifications of usage, billing information, to tracking of [...]
ViewCitizen Services Management Solution, a comprehensive data capture and dissemination application built on UniServe™ NXT Platform helped the Revenue Department to digitalize the complex Income Tax Returns filing process.
[...] ViewOne of the pioneers and world leaders in mobile satellite communications, has been powering global connectivity for four decades implements our CCM so [...]
ViewSolutions have evolved from manual processes to digital and now agile and intelligent. An agile organization allows a company to increase speed of execution, better respond [...]
PlayThe UniServe™ NXT platform based onboarding solution for banks helps bring in new customers by onboarding your customers at [...]
ViewThe Customer Communications Management (CCM) caters to enterprise communication needs across multiple domains – telecom, banking, insurance, government, utilities, and more. Technology is changing the dynamics of custom [...]
PlayOne of the second largest Swiss telecommunications provider based in Zurich with an extremely large customer base implements our Ord [...]
ViewThe LIS solution built on UniServe™ NXT platform streamlines business and information processes, enables paperless transactions (or less paper) and process auto [...]
ViewCustomer Engagement Hub is an advanced omnichannel solution that helps banks - onboard, service and engage with their customers m [...]
ViewInteractive video statements enhance customer experience significantly. In a day and age where digital interactions can build better customer loyalty with improved service, and --> View
The Interactive HTML 5 Based CCM solution transforms customer experience by aligning with the organization’s digital-first strategy and thus enhances the value based relationship. This helps reduce customer engagement cos [...]
ViewEnterprise actions are driven by content. The future will belong to those enterprises that share, secure and work with this content faster and more intelligently. Data Management System enables enterprises to establish secure and [...]
ViewHere is an interesting case-study of one of the fastest growing 4G Telecom service providers in the world. The TSP implemented our award winning UniServe™ NXT platform's --> Play
The banking industry has embraced digital transformation like no other. We have a digital landscape where customers are using mobile apps, social channels, connected things, etc. to interact with their banks. The hyper-connecte [...]
ViewA Digital First platform is a must for today’s business challenges and tomorrow’s opportunities.
UniServe™ NXT platform offers a comprehensive --> View
Stay ahead in the digital race with UniServe™ NXT platform that offers world-class customer engagement and information management solution. Digitalize your customer-centric processes with innovation accelerators like AI, and [...]
ViewGlobally, the insurance sector is undergoing a transformation and more and more Insurance companies are making the shift towards digital, with an increased focus on digital modes of interaction.
Customers expect innovative, intuitive and latest technologies that helps them be engaged. While enterprises have this pressure to meet these customer expectations, they also need to look at ways to increase revenues and reduce [...]
ViewToday, CIO's face the difficult challenge of bringing new technologies and processes to the business, whilst simultaneously maintaining their security and governance posture effectively.
In addition to customer experi [...]
ViewThe measurable benefits of Customer Experience Management efforts are multi-faceted, such as customer satisfa [...]
ViewCustomer Communications Management leverages advanced customer journey mapping techniques, using relevant, and highly engaging, personalized messages. The --> View
Customer Experience is the competitive differentiator and rendering omni-channel experience to customers is the key for customer retention and loyal [...]
ViewForward-thinking Telecoms understand that Digital First Platforms offer increased agility, reduce time to market, while improving the customer experience [...]
ViewTechnology is fundamentally changing the way we live and work. There's a growing interest in integrating technology into everyday life, people have with ease moved to digital mediums such as Social Media platforms, connected th [...]
ViewThe platform enabled the streamlining of business and information processes, go paperless (or less paper) and enabled process automation that replaced the three main bar-related operating legacy systems of the Supreme Court and c [...]
ViewThe world is fighting a health pandemic as well as an economic pandemic, and the shift to digital is essential more than ever. --> Play
The current pandemic has accelerated digital transformation initiative across the globe. Even the traditional Banking and Financial Sector has adopted digital-first strategy to keep pace with the changing market dynamics, custo [...]
ViewA leading Nigerian telephone company was looking at onboarding customers the fastest and efficient way.
Objective- To create a seamless onboarding customer experience to ace the Nigerian telecom market.
Digital technologies are changing the world as never before. Changing market dynamics, expanding business, increasing margins and streamlining operations within a budget has become a constant s [...]
PlayAI powered Forms Management Solution automates your processes, saves costs and enhances customer experience. With Intelligent Digital Forms, enterprises can:
Z- Forms, an innovation built on UniServe™ Platform powered by AI, Low-code, BPM and Machine Learning capabilities empowers enterprises to meet and exceed all business requirements. With Z-Forms you are sure to Simplify complexi [...]
ViewWith Artificial Intelligence, Low-Code, Microservices, Analytics, BPM and more, technology is transforming the way we approach day-to-day business. Every application requires Forms, be it Play
An Omni-channel customer experience enables seamless and consistent customer experiences and delivers exceptional brand experiences uniformly across al [...]
ViewDigital customer experience has become a key brand differentiator; telecoms must focus on providing superior customer experiences. This infographic provides insights on telecom industry trends, challenges faced by various stakehol [...]
ViewBeing customer-centric is not a choice anymore; it is a must for telecom service providers to survive. The journey of being customer-centric should start from understanding the customer and then aligning your organization aroun [...]
ViewThe main challenge here was to use the opportunity of customers heightened expectations in terms of control or transaction in customize more content with personalized messages and emails.
The telecom aimed to digitalize the entire customer life-cycle management starting with a compelling onboarding experience through an integrated platform.
The world's second largest telecom service provider was increasing their wallet share through Mergers and acquisition and launch of new products. This eventually led to a [...]
PlayAnisha Shastri, Director, Intense Technologies speaks about how digital platforms are changing the world and redefining the value proposition th [...]
PlayPlatforms lay the foundation for companies to profoundly transform into proactive enterprises to meet increasing customer expectations, adapt to evolving technologies and collaborate with ecosystems. [...]
Read BlogDigital Platforms bring with them various additional capabilities such as AI, ability to analyse data from IoT, RPA, etc. enabling enterprises to choose the capability according to their needs. Platforms are changing the way organ [...]
Read BlogExperience in the highly competitive business world, customer service, and customer experience are critical factors in building and maintaining a competitive advantage. Enterprises are adding more services to their business por [...]
PlayIn the highly competitive telecom industry, customer service and customer experience are critical factors in building and maintaining a competitive advantage. Tele [...]
PlayPersonalized and interactive statements improve customer experience and improve revenue
In today's digital era there is an increasing need for Telecom Service Providers (TSPs) to deliver a superior customer experience t [...]
PlayThe rapid adoption of digital is radically changing the bank-customer relationship. Higher competition and increasing customer demands are pushing banks to focus on d [...]
PlayBuild a competitive edge with UniServe™ NXT platform with pre-built solutions to automate processes throughout the customer journey for enhanced customer experiences. With UniServe™ NXT platform based solutions, improve custom [...]
ViewBanks face several roadblocks such as legacy infrastructure, absence of a single view of customer, lack of digital business platform, rising customer expectations and social media influence are a few to name. Despite these challen [...]
ViewUniServe™ NXT platform based B2B customer experience management solution helps you gain a complete view of your customers by bridging data and process silos. Easily configure UniServe™ NXT to bring together multiple people, pr [...]
ViewIntense Technologies implemented a pre-built audit system for the service provider to automate the pre-bill audit process an [...]
ViewEnterprise customers today need greater visibility and want service providers to partner with them to achieve business growth. Being customer-centric is not a choice anymore; it is a must for telecom service providers to surviv [...]
ViewThe B2B Customer Experience portal built on UniServe™ NXT helps to digitalize the customer experience lifecy [...]
PlayThe insurance company chose the Document Management System solution built on UniServe™ NXT View
A premium segment Indian Internet Service Provider (ISP) used our CCM solution to improve the bill delivery cycle, attain fas [...]
ViewThe DTH service provider implemented the Document Management System (DMS) solution for their Legal and Regulatory System to manage the entire lifecycle of different types of content, including documents (paper/electronic) and imag [...]
ViewToday's business enterprises depend largely on innovation and fast delivery to build a competitive edge. Successful companies are constantly searching for ways to build new digital ecosystems streamline their business processes [...]
ViewUniServe™ NXT platform empowers enterprises to adopt agile development methodologies to build enterprise applications. Advanced technological capabilities like configurable APIs, data virtualization, workflow built on modular ar [...]
View"Customer experience is one of the top strategic priorities of enterprises. Customers expect service providers to ensure consistent brand experience across multiple lines of business through various physical and digital channels t [...]
ViewUniServe™ NXT offers out-of-the-box, configurable customer service automation case management solution which empowers enterprises to digitalize and automate customer service related business processes to optimally enhance custom [...]
ViewWith Customer Onboarding solution built on UniServe™ NXT you can start off your customer relationship by onboarding your customers at half the time
Response management solution built on UniServe™ NXT, a BPM and RPA based solution, empowers enterprises to automate many of their response handling tasks in the customer service department and deliver benefits of efficiency and [...]
ViewAct now on GDPR compliance and build a competitive edge. [...]
ViewUniServe™ NXT enables Robotic Process Automation for creating, a single communications hub, can consume input feed in multiple file formats from various disjointed applications – Billing, CRM, Legacy systems, etc., and process [...]
ViewCustomer Onboarding solution built on UniServe™ NXT automates the entire business process. The solution is enabled with de-duplication engine and mobile application to provide compliance to AML/KYC norms and ensure faster TAT fo [...]
ViewIf organizations want to win the trust of customers they have to ensure personal and contextual experience. [...]
Read BlogCustomer experience is enhanced by creating synergy across multiple channels. [...]
Read Blog"UniServe™ NXT offers a comprehensive Customer Identity Management solution to achieve a single identity of the customer within your enterprise. Used for efficient fraud and risk management while onboarding also helps improve cu [...]
ViewBusiness Agility that drives the Omni-channel Customer Experience mandates leveraging legacy and new-age systems to form a cohesive ecosystem that enables appropriate action on insights presented by big data. [...]
Read BlogGenerate instant lead with highly personalized, location based, interactive advertisements straight to prospect’s inbox. [...]
ViewUniServe™ NXT helps service providers in modernizing existing infrastructure by forming an orchestration layer that connects multiple product catalogues and order management systems together, enabling service providers to create [...]
ViewUniServe™ NXT helps service providers in modernizing existing infrastructure by forming an orchestration layer that connects multiple product catalogues and order management systems together, enabling service providers to create [...]
View"Digital Customer Onboarding for building competitive advantage With UniServe™ NXT platform you can kick-start your customer relationship by onboarding your customers at half the time
This global telecom was looking at a solution where they could increase customer experience and also adhere to statutory compliances. TRAI regulations mandate that a subscriber should not have more than a stipulated number of c [...]
ViewCentralized notifications engine is a powerful, unified, two-way communication hub, designed to help organizations communicate more rapidly and effectively. This hub enables real-time alerts/notifications, to all your stakeholders [...]
ViewOnboarding customers is the first step in starting the customer relationship, and the Fastest growing Telecom Service Provider in the world wanted to deliver the fastest and an efficient onboarding experience to ace the Indian [...]
ViewLast month, I went to the US to attend one of my friend’s wedding. It was one of the memorable wedding ceremonies that I’ve attended so far. But our discussion in not about the wedding today, it’s about how to make an amazin [...]
Read BlogCustomers today want their onboarding to be as smooth as possible. So, enterprises today should be focusing on enhancing their services in order to enhance experience. There is also the concern of the services being misused as [...]
ViewToday, technology is driving customerengagement and our digital customer engagement solutions will h [...]
PlayWith more than 100 million subscribers, the third largest TSP in the world and also the largest cellular service provider in India offers mobile, broadband, telephone and enterprise services across all 23 telecom circles in Ind [...]
ViewIn the digital era, there is an increasing need for Telecom Service Providers (TSPs) to deliver a superior customer experience to their subscribers. It is a business impe [...]
PlayBusinesses can thrive only if they leverage digital channels to efficiently interact with stakeholders like customers, partners, employees and regulators. And these customers want [...]
PlayWorldwide, today’s Telecom Service Providers are grappling with problems of revenue leakage, customer dissatisfaction and compliance complexities arising out of billing inaccuracies. On one hand, when customers are over-b [...]
ViewTelecom Service Providers today face many challenges like growing digital adoption of consumers, stiff competition, stringent regulatory mandates and high operational e [...]
ViewUniServe™ NXT digitizes customer interactions throughout the customer lifecycle while buying, using, and sharing, thus impr [...]
PlayEliminate data redundancy and create a single identity for each customer using UniServe™ NXT. [...]
ViewThe world’s second largest telecom service provider, saved more than 4 million Euros in just operations cost apart from other savings, in the 1st year of impl [...]
PlayEnterprise customers are going digital and are demanding greater control, transparency, customization and faster service delivery. UniServe™ NXT enables you to differentiate your services and save millions because of reduced [...]
ViewA Leading telecom service provider in UK having extensive enterprise lines of business and operating across 30 countries wanted to digitally transform their enterprise customer experience. Their existing IT systems were not equ [...]
ViewUniServe™ NXT Platform offers comprehensive solutions that provide rich features, advantages, and benefits to enterprises to cater to the demanding needs of B2B customers. Service providers can configure the platform and leverag [...]
ViewCustomer experience is one of the top strategic priorities of enterprises. Customers expect service providers to ensure consistent brand experience across multiple lines of business through various physical and digital channels th [...]
ViewCustomer traverses multiple channels, by either personal choice or convenience. A consistent omnichannel experience is thus crucial. This needs to be delivered consistently across all applications and devices, personalized to the [...]
ViewUniServe™ NXT platform helps enterprises act on insights from big data. The Omni-channel platform enables business agility [...]
PlayHigher competition and increasing customer demands need banks to focus on differentiating their services and engaging customers better. Evolving times have led to higher [...]
PlayCustomer information is present in multiple systems and spread across multiple lines of business. As a result enterprises do not have a holistic view of their customers [...]
PlayUniServe™ NXT is a comprehensive customer engagement and information management platform that digitalizes Omni-channel customer experience. With our unified platform you could maintain a single customer relationship across all s [...]
ViewThe Income Tax department is a government body, an arm of the Central Board of Direct Taxes, of Department of Revenue in Ministry of Finance, India. The year 2000 saw an overhaul of the department with stress on computerization [...]
ViewThe Telecom service provider (TSP) operating as a subsidiary of one of the largest publicly traded companies by market capitalization in India aims to revolutionize the Indian telecom service industry by providing the lowest co [...]
ViewA communications service provider in Hungary belonging to the group of second largest service provider in the world in terms of subscriber base was the first telco operating in the DCS-1800 band in the country. The company now [...]
ViewOne India's largest and leading public sector units providing comprehensive range of telecom services implements AI driven UniServe™ NXT platform to enhance their subscriber experience, d [...]
PlayIndian broadband and telecommunications service provider realised that the growing competition made personalized and efficient customer communication a critical factor.
This leading Indian telecom company, with operations all over India (divided into 22 different geographical telecom circles), has been a market leader for years in the fixed wireless telephony segments, serving over 10 million [...]
ViewThe Telecom Service Provider, with a vast enterprise customer base, knew that this segment contributed significantly to their revenue and was looking for a solution that would enable them to enhance --> View
This global leader in consumer finance with more than 118 million satisfied customers, entered into a joint venture with a leading local Indian Bank to provide customized financial services.
This TSP with a network of over 100,000 2G and 3G cell sites, spread across over 55,000 towns in India had some major concerns as-
Over the years this telecom in Oman had their enterprise customers constitute a major source for them. So their major goal was now to enhance customer experience across all customer segments.
UniServe™ platform simplified existing legacy environment and bridged process silos and empowered leading online insurance company in India with an agile process for delivering communications based on business and regulatory nee [...]
ViewCustomer Communications Management solution empowered customers to analyze their bills across multiple personalized parameters. The self-care module supported several intelligent features like duplicate bill delivery, personalized [...]
ViewCustomer Communications Management solution enables digitalization of Omni-channel customer experience. It handles all the communications that are sent through SMS, Email, print, CRM, and self-Care. CRM executives can now process [...]
ViewUnified digital enterprise customer experience solution enabled the TSP to differentiate their services and save millions in costs from streamlined operations. It helped them with customer retention and reduced overall turnaround [...]
ViewInsurance provider could achieve their goal of offering customers a more personalized experience. The solution improved their operational efficiency through intelligent printing and delivery options. [...]
ViewJoint venture between one of India's largest private sector banks, and a leading international financial services group headquartered in the United Kingdom have achieved huge savings in maintenance costs through elimination of mul [...]
ViewIntense's de-dupe engine performs a process of establishing the customer’s identity across existing customer database. Online de-dupe check is done prior to onboarding customers to enable efficient compliance to regulations. [...]
ViewPrivate general insurance company which is a joint venture between Indian conglomerate and German financial services group has benefited with huge returns on investment as our Customer Communications Management solution enabled th [...]
ViewThe second-largest mobile network operator of Bangladesh with a strong network and seamless connectivity for more than 24 million people across Bangladesh aimed to modernize its bill presentment. The main challenge was that the [...]
ViewA leading global telecommunications company with operations in 19 countries across Asia and Africa implemented our Customer onboarding solution for faster customer onboarding and effective compliance to KYC regulations.
[...] ViewA leading bank in UAE wanted to improvise its customer-facing processes, send secure interactive messages, automate workflows, and more.
Some of their operational challenges:
The main challenge was managing customer communications across multiple output channels (white mail, email, SMS, Fax, etc) which was proving to be tedious, expensive and time consuming.
The main challenge was to become the best mobile service provider in their region. Some of their barriers were template management and a unified portal for communications.
Intense’s doc [...]
ViewMeetingthe demands of the digital customer by adopting digital technologies and transforming its existing process.
Customer Communications Management solution built on UniServe™ NXT platform enables businesses to achieve customer centricity with minimal carbon footprint on the environment. Enterprises with large customer bases can intelligen [...]
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