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Accelerate your digital transformation to become more relevant to customers

1. Digital Customer Experience is a new battlefront

Digital customer experience has become a key brand differentiator; telecoms must focus on providing superior customer experiences. This infographic provides insights on telecom industry trends, challenges faced by various sta

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2. Digital Transformation in the Telecom Industry

Being customer centric is not a choice anymore; it is a must for telecom service providers to survive. This white paper provides insights on telecom industry trends, challenges faced by various stakeholders and how to overcom

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3. Transforming Customer Communications Management

Intense’s Customer Communications Management built on UniServe™ platform seamlessly integrates with incumbent’s Core Insurance application

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4. Enhanced subscriber experience with Digitalization of Customer Onboarding

UniServe™ NXT specializes in end-to-end digitalization of business processes. This reduces order-to-activation time and increases efficiency. Our mobile app ensures simple on-the-go customer onboarding. One of India’s lar

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5. Digital Transformation of Enterprise Customer Experience

The world's second-largest telecom service provider redefined their B2B Customer Experience with UniServeTM NXT and saves millions in operations costs, decommissions legacy applications and automates processes in the shortest

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6. Winning Propositions of Digital Platforms

Anisha Shastri, Director, Intense Technologies speaks about how digital platforms are changing the world and redefining the value proposition they offer for enterprise growth.

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7. Reimagining Enterprises with Digital Platforms

Platforms lay the foundation for companies to profoundly transform into proactive enterprises to meet increasing customer expectations, adapt to evolving technologies and collaborate with ecosystems.

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8. Simplifying Digital Platforms

Digital Platforms bring with them various additional capabilities such as AI, ability to analyse data from IoT, RPA, etc. enabling enterprises to choose the capability according to their needs. Platforms are changing the way

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9. One Platform Better Customer Experience

UniServe™ NXT, our innovative platform for delivering superior customer experience, will empower all your stakeholders with one portal that equips them with 360 degree view of all customer interactions and communications.

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10. One Platform Better Customer Experience for Telecom

UniServe™ NXT, our innovative platform for delivering superior customer experience, will empower all your stakeholders from customers, customer support teams, retail agents and collections teams with one portal that equi

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11. Digital Customer Engagement for telecom service providers

Greater competition and increasing customer demands need TSPs to focus on differentiating their services and engaging customers better.

Our Digital Customer Engagement solution built on UniServe™ NXT helps TSPs

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12. Interactive Communications for Banks

Higher competition and increasing customer demands need banks to focus on differentiating their services and engaging customers better.

Our Digital Customer Engagement solution built on UniServe™ NXT helps banks

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13. Digital Customer Engagement for banks

Build a competitive edge with UniServe™ NXT platform with pre-built solutions to automate processes throughout the customer journey for enhanced customer experiences. With UniServe™ NXT platform based solutions, improve c

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14. Digital customer engagement defines a competitive edge for banks

Banks face several roadblocks such as legacy infrastructure, absence of a single view of customer, lack of digital business platform, rising customer expectations and social media influence are a few to name. Despite these ch

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15. B2B Customer Experience Management

UniServe™ NXT platform based B2B customer experience management solution helps you gain a complete view of your customers by bridging data and process silos. Easily configure UniServe™ NXT to bring together multiple peopl

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16. Largest privately held wireless carrier in the USA implements automated pre-bill audit system to improve customer satisfaction

Intense Technologies implemented a pre-built audit system for the service provider to automate the pre-bill audit process and verify or validate bills against plans, value added services, discounts and other such entities.

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17. Customer experience with UniServe™ NXT platform

Being customer centric is not a choice anymore; it is a must for telecom service providers to survive. This white paper provides insights on telecom industry trends, challenges faced by various stakeholders and how to overcom

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18. How B2B Customer Experience portal helps major TSPs achieve digitalisation

The B2B Customer Experience portal built on UniServe™ NXT helps to digitalise the customer experience lifecycle for telecom service providers

They can empower their enterprise

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19. Boosting operational productivity and service activation with Document Management System

The insurance company chose Intense’s Document Management System solution built on UniServe™ to automate all the processes that lead to application filing and approval. The document management solution ushered in autom

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20. Customer communications management at ISP with UniServe™ platform

The service provider improved the bill delivery cycle attained faster revenue realization and reduced operational expenses. Also enhanced the customer experience by sending personalized promotional offers.

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21. DTH service provider optimized their business process using Document Management System built on UniServe™

The DTH service provider implemented the Document Management System (DMS) solution for their Legal and Regulatory System to manage the entire lifecycle of different types of content, including documents (paper/electronic) and

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22. UniServe™ NXT the game changer

Today's business enterprises depend largely on innovation and fast delivery to build a competitive edge. Successful companies are constantly searching for ways to build new digital ecosystems streamline their business proc

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23. Build business agility to stay ahead in the digital world

UniServe™ NXT platform empowers enterprises to adopt agile development methodologies to build enterprise applications. Advanced technological capabilities like configurable APIs, data virtualization, workflow built on modul

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24. Build competitive edge through differentiated customer experience

"Customer experience is one of the top strategic priorities of enterprises. Customers expect service providers to ensure consistent brand experience across multiple lines of business through various physical and digital chann

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25. UniServe™ NXT – BPM based agile case management platform for enhanced customer experience

UniServe™ NXT offers out-of-the-box, configurable customer service automation case management solution which empowers enterprises to digitalize and automate customer service related business processes to optimally enhance c

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26. Make the Shift now – Digital Customer Onboarding with UniServe™ NXT

With Customer Onboarding solution built on UniServe™ NXT you can start off your customer relationship by onboarding your customers at half the time

  • Capture true copy of all the customer details & identity docum

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27. Build a strong brand image, cut on OPEX & improve service delivery with UniServe™ NXT

Response management solution built on UniServe™ NXT, a BPM and RPA based solution, empowers enterprises to automate many of their response handling tasks in the customer service department and deliver benefits of efficiency

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28. Your ticket towards digital leadership

Act now on GDPR compliance and build a competitive edge.

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29. RPA enabled data consolidation from multiple core systems and interactive engaging communications

UniServe™ NXT enables Robotic Process Automation for creating, a single communications hub, can consume input feed in multiple file formats from various disjointed applications – Billing, CRM, Legacy systems, etc., and pr

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30. Customer Onboarding solution built on UniServe™ NXT

Customer Onboarding solution built on UniServe™ NXT automates the entire business process. The solution is enabled with de-duplication engine and mobile application to provide compliance to AML/KYC norms and ensure faster T

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31. Automated response management and efficient customer service with UniServe™

  • Turnaround time for complaints / requests / queries (CRQ) was brought down to 4 hours from 24 hours
  • Average response time for each CRQ was reduced to 30 minutes
  • Over 50000 CRQ’s of customers fr

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32. Can experimentation unlock awesome ways of engaging customers?

If organizations want to win the trust of customers they have to ensure personal and contextual experience.

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33. Unify all disjointed systems for an enhanced customer experience

Customer experience is enhanced by creating synergy across multiple channels.

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34. Single view of customer for enhanced customer relationship with UniServe™ NXT

"UniServe™ NXT offers a comprehensive Customer Identity Management solution to achieve a single identity of the customer within your enterprise. Used for efficient fraud and risk management while onboarding also helps impro

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35. What about Omni-channel experience is going wrong today? How do we make it right?

Business Agility that drives the Omni-channel Customer Experience mandates leveraging legacy and new-age systems to form a cohesive ecosystem that enables appropriate action on insights presented by big data.

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36. Bid adieu to campaign failure

Generate instant lead with highly personalized, location based, interactive advertisements straight to prospect’s inbox.

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37. Modernize, unify, and improve visibility of Order Management with UniServe™ NXT

UniServe™ NXT helps service providers in modernizing existing infrastructure by forming an orchestration layer that connects multiple product catalogues and order management systems together, enabling service providers to c

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38. Modernize, unify and improve visibility of Order Management with UniServe™ NXT

UniServe™ NXT helps service providers in modernizing existing infrastructure by forming an orchestration layer that connects multiple product catalogues and order management systems together, enabling service providers to c

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39. Digital Customer Onboarding for building competitive advantage

"Digital Customer Onboarding for building competitive advantage With UniServe™ NXT platform you can kick-start your customer relationship by onboarding your customers at half the time

40. Third largest TSP in the world implements customer identity management solution for enhanced customer experience

Telecom service provider automated de-duplication to create single view of customer within and across lines of business. We process more than 500000 de-duplication requests per day and match a customer record with more than 2

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41. Centralized alerts and notifications hub for enhanced customer engagement

Centralized notifications engine is a powerful, unified, two-way communication hub, designed to help organizations communicate more rapidly and effectively. This hub enables real-time alerts/notifications, to all your stakeho

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42. Fastest registration of subscribers to ace the India telecom market in quickest time with next-gen onboarding solution

UniServe™ with BPM platform and strong case management capabilities offers out-of-the box solution for Customer Onboarding suited to the telecom vertical. Our process automation helped fastest growing telecom in the world t

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43. Customer Onboarding: How To Make A Great First Impression

Last month, I went to the US to attend one of my friend’s wedding. It was one of the memorable wedding ceremonies that I’ve attended so far. But our discussion in not about the wedding today, it’s about how to make an a

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44. Smart compliance of regulations for registration of telephone subscribers

Customer Onboarding process is a very critical step for a Telco as the sensitive services that the customer is subscribing to, could be misused. Hence the identity of the subscriber needs to be established and ensured that

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45. Comprehensive Customer Communications Management solution built on UniServe™ NXT

"Customer communications solutions built of UniServe™ NXT platform is vertical agnostic and adheres to the batch, on demand and interactive use cases of customer communications. Our Customer Communications Management soluti

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46. TSP Optimized operations, reduced TCO and improved marketing messaging with UniServe™

"Customer Communications Management solution provided third largest telecom service provider in the world with 400 million subscribers with a completely automated solution for handling customer communications by integrating w

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47. Personalized and interactive statements to enhance customer experience and improve revenue

Interactive customer communications can be built effortlessly with UniServe™ NXT platform. It offers built-in data management capabilities to consolidate communications from various lines of business. Responsive, interactiv

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48. UniServe™ NXT provides centralized Customer Engagement Hub

Providing consistent customer experience is table stakes for winning customer loyalty. But people, process and technology across channels or departments work independently making it difficult to provide seamless experience. C

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49. Billing revenue assurance and audit – complexities and challenges

All major Telcos today are facing stiff competition that is not only resulting in decreasing ARPUs for them but it is also becoming imperative for them to ensure that their customers are highly satisfied thereby reducing chur

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50. Contain revenue leakage with automated pre-bill auditing

An automated pre-bill audit system built on UniServe™ NXT platform that arrests revenue leakage and increases customer satisfaction through accurate bills thereby increasing telecom operator’s brand value.

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51. Digitalization throughout customer lifecycle

UniServe™ NXT platform digitalizes customer interactions throughout the customer lifecycle while buying, using, and sharing. There by improving your revenues, enhancing customer experience, and streamlining operations for b

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52. UniServe™ NXT empowers you to secure digital privacy. Be compliant and protect customer data.

Eliminate data redundancy and create a single identity for each customer using UniServe™ NXT.

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53. How to enhance telecom service provider's B2B customer experience with UniServe™ NXT platform

UniServe™ NXT platform digitally transformed B2B customer experience for one of the world's largest telecom service provider by modernizing existing legacy environment. The project was completed in less than 6 months and he

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54. Digitalization of your B2B customer experience with UniServe™ NXT

Enterprise customers are going digital and are demanding greater control, transparency, customization and faster service delivery. UniServe™ NXT platform enables you to differentiate your services and save millions because

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55. Digital transformation of B2B customer experience to reduce operational costs and enhance customer loyalty

UniServe™ platform enabled leading telecom service provider in UK to

  • Enhance digital customer experience without having to rip and replace their existing systems
  • Provide single formatting application

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56. The edge and advantage of B2B customer experience solution built on UniServe™ NXT

UniServe™ NXT platform provides rich features, advantages and benefits to enterprises using its platform to cater to the demanding needs of B2B customers. Service providers can configure the platform and leverage its functi

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57. Build competitive edge through differentiated customer experience

Customer experience is one of the top strategic priorities of enterprises. Customers expect service providers to ensure consistent brand experience across multiple lines of business through various physical and digital channe

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58. Agility drives enhanced customer experience

Customer traverses multiple channels, by either personal choice or convenience. A consistent omnichannel experience is thus crucial. This needs to be delivered consistently across all applications and devices, personalized to

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59. Act on insights from big data

UniServe™ NXT platform helps enterprises act on insights from big data. Omni channel customer experience connects the gap between physical and digital channels. By incorporating the Omni channel, you are likely to reduce th

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60. UniServe™ NXT a digital experience delivery platform for banking

In today’s competitive marketplace, generating strong revenues and reducing operating costs are biggest challenges to the banking industry. The underlying systems supporting core banking functions are complex, and not capab

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61. Customer communications solutions built on UniServe™ NXT for banking

Send personalized, consolidated, interactive and contextual communications to your customers through multiple channels using our Customer Communication Management solution. Workflow and data management capabilities help in st

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62. 360-degree customer view of interactions to enhance your business agility

Customer information is present in multiple systems and spread across multiple lines of business. As a result enterprises do not have a holistic view of their customers. This is the root cause behind disjointed customer exper

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63. 360 degree view of customer interactions for enhanced customer experience

UniServe™ NXT is a comprehensive customer engagement and information management platform that digitalizes Omni-channel customer experience. With our unified platform you could maintain a single customer relationship across

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64. UniServe™ delivers cost-effective, multichannel communications of IT returns to the citizens of India

Customer communications management helped expedite the process of generating and distributing returns. All communications, nearly 25 different, conveying the status of the returns’ filed by the citizens were delivered using

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65. Fastest growing telecom company in the world leveraged our Customer Engagement Hub to improve productivity

Customer Engagement Hub helped them engage with their customers efficiently to capture market share and at the same time it helped them in keeping their customer service costs to the minimum.

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66. Delivering consistent customer communications and elevating brand image with UniServe™

Customer Engagement Hub solution enabled one of the leading telecom service provider in the world to communicate more effectively with their customers by sending timely, consistent, engaging, 1-2-1 communications to its custo

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67. Publicly owned telecom service provider in India digitalized their mission critical, customer centric business process to provide compelling customer experience

Customer acquisition and communications management solution helped the operator to build competitive advantage by driving agility of customer centric business processes and delivering superior customer experience to win custo

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68. Improved and cost-effective customer communications at one of the Indian TSP

UniServe™ provided the TSP with a unified solution that seamlessly integrated with the existing core billing application and other databases to present current and correct information on the bills. It reduced costs on stora

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69. Indian TSP installed pre-bill audit system to contain customer discontent, caused by erroneous billing

Intense’s pre-bill audit system identified revenue leakage to the tune of 0.04% month-on-month in a span of 5 months, among a sample of 500,000 subscribers, caused by incorrect applying of discounts.

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70. Mexican telecom service provider redefined their B2B Customer Experience

B2B Customer Experience management solution offers a 360 view of transactions that empowers enterprise customers to get a grip on telecom invoice management.

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71. 'Bankable’ Digital Marketing solutions through UniServe™ NXT

Customer Communications Management solution enabled trans-promotional communication to various segments of customers, enhanced e-mail penetration, from 18% to almost 50% of the entire subscriber base, 300% increase in revenue

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72. India’s third largest mobile operator implements Customer Identity Management solution

Solution is currently being used at India's third largest mobile operator's prepaid and postpaid Lines of Business catering to about 3.5-4 lakh online de-dupe requests per day from across 22 circles. It enables the TSP to per

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73. UniServe™ delivered customer experience and faster revenue realization for the first telecommunications company in Oman

Exclusive self-service portal with advanced analytics helped the TSP to improve revenue realization cycles by 15% and 20% reduction in customer complaints / queries related to bills.

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74. Data consolidation and agile communications with UniServe™

UniServe™ platform simplified existing legacy environment and bridged process silos and empowered leading online insurance company in India with an agile process for delivering communications based on business and regulator

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75. UniServe™ platform supported unprecedented nationwide expansion with superior billing experience

Customer Communications Management solution empowered customers to analyze their bills across multiple personalized parameters. The self-care module supported several intelligent features like duplicate bill delivery, persona

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76. Long-term life insurance provider with its headquarters In India modernized its customer communications with UniServe™

Customer Communications Management solution enables digitalization of Omni-channel customer experience. It handles all the communications that are sent through SMS, Email, print, CRM, and self-Care. CRM executives can now pro

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77. Third largest telecom service provider in the world implemented B2B Customer Experience management solution

Unified digital enterprise customer experience solution enabled the TSP to differentiate their services and save millions in costs from streamlined operations. It helped them with customer retention and reduced overall turnar

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78. One of the leading insurance provider implemented UniServe™ for end-to-end process automation and cost optimization

Insurance provider could achieve their goal of offering customers a more personalized experience. The solution improved their operational efficiency through intelligent printing and delivery options.

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79. Customer preferred communications for one of the India's largest insurance company

Joint venture between one of India's largest private sector banks, and a leading international financial services group headquartered in the United Kingdom have achieved huge savings in maintenance costs through elimination o

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80. Indian TSP implements Customer Identity Management solution for single view of customers

Intense's de-dupe engine performs a process of establishing the customer’s identity across existing customer database. Online de-dupe check is done prior to onboarding customers to enable efficient compliance to regulations

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81. Process optimization and cost minimization across customer communications for an insurance company

Private general insurance company which is a joint venture between Indian conglomerate and German financial services group has benefited with huge returns on investment as our Customer Communications Management solution enabl

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82. UniServe™ modernized bill presentation and effectively manages customer communications

Customer Communications Management solution built on UniServe™ replaced more than four applications for customer communications and template management thereby reducing costs on storage, paper and bill delivery.

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83. What is Customer Onboarding?

Customer Onboarding process involves smooth onboarding of customers with necessary KYC compliance and good customer experience. Intense Technologies successfully implemented faster Customer Onboarding for world's third larges

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84. Oldest privately owned bank in U.A.E enhanced customer experience & improved revenues with UniServe™

Customer Communications Management solution provided an interactive statement that consolidated CASA, Credit Card, Deposits, Loan, Over Draft and Mashreq Millionair into one statement.

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85. India’s third largest mobile operator recreated customer experience with Customer Communications Management solution

The TSP is able to deliver consistent billing experience across all communications channels backed by insightful customer analytics. This helped achieve customer centricity and improved customer satisfaction

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86. UniServe™ for Business Agility

Customer Communications Management solution replaced applications for bill formatting and template management thereby reducing duplicate bill generation and change management time. It allows business users to generate persona

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87. Automation of Customer Onboarding for improved market share

UniServe™ platform based Customer Onboarding solution helped Middle East's leading telecommunications operator capture customer information like photograph, Proof of Address (POA), Proof of Identity (POI) & biometric finger

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88. Digital customer engagement for greater experience & loyalty

Customer Communications Management solution built on UniServe™ NXT platform enables businesses to achieve customer centricity with minimal carbon footprint on the environment. Enterprises with large customer bases can intel

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Transform your customer experience and equip business agility