Communication Media

Resources

Accelerate your digital transformation to become more relevant to customers

1. ‘Transformation of Customer Communication Management Technology’ with a cloud-based robust CCM solution

India’s fourth largest private sector bank with a growing and extensive branch banking network of over 1000+ Branches and 1,800 ATMs implements CCM solution built on --> View

2. Develop Enterprise Applications Fast

The evolution of digital technologies and the constant shift in customer expectations and behavior presents businesses with an unprecedented risk of disruption. Moreover, both old and new competitors are just a click away for c  [...]

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3. Enhance CX with interactive mobile responsive statements

Business challenges faced by banks

  • Providing differentiated CX at all times
  • Increasing customer support costs
  • Higher rate of disputes results in payment delays
  • Improving customer s  [...]

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4. Optimizing the insurance customer journey

The ever-changing demands of the New-Age Insurance customer

The new insurance customer expects an integrated experience across all channels. They're also looking for unique experiences tailored to their needs. In fact  [...]

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5. A digital first approach to enhance CX

The CCM solution built on U  [...]

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6. GST Solution

A 100% compliant, intelligent e-invoicing and filing solution built on UniServe™ NXT. Our E-invoice soluti  [...]

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7. Fastest registration of subscribers to ace the Indian telecom market in quickest time with next-gen onboarding solution

Fastest growing Telecom Service Provider in the world which provides wireless 4G LTE service network and is the only Voice over LTE operator in the country with coverage across all 22 telecom circles in India implemented the View

8. Improved agility with a centralized and automated alerts & notifications solution

A leading TSP aimed to establish high standards of customer experience by providing consistent, personalized and interactive communications. From Onboarding, sending notifications of usage, billing information, to tracking of   [...]

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9. Enhance citizen services with Citizen Services Management Solution built on UniServe™ NXT

Citizen Services Management Solution, a comprehensive data capture and dissemination application built on UniServe™ NXT Platform helped the Revenue Department to digitalize the complex Income Tax Returns filing process.

  [...]

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10. Improve Business-Critical Contract Management Processes with UniServe™ NXT

The objective:

  • The objective was to standardize templates, enforce approval policies, define SLA terms and capture SLA data from contractors.
  • With a vast array of information existing in disparate back-end  [...]

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11. Improve CX and optimize expense with CCM solution hosted on cloud

One of the pioneers and world leaders in mobile satellite communications, has been powering global connectivity for four decades implements our CCM so  [...]

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12. Digital apps for enterprises

Agility is critical to Business enterprises

Solutions have evolved from manual processes to digital and now agile and intelligent. An agile organization allows a company to increase speed of execution, better respond   [...]

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13. Innovative Digital Onboarding Solution for Banks

The UniServe™ NXT platform based onboarding solution for banks helps bring in new customers by onboarding your customers at  [...]

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14. Creating a seamless customer experience with our Digital Customer Engagement solution

The Customer Communications Management (CCM) solution built on UniServe™ NXT caters to enterprise communication needs across multiple domains – telecom, banking, insurance, government, utilities, and more. Technology is cha  [...]

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15. Improve CX and optimize expense

One of the second largest Swiss telecommunications provider based in Zurich with an extremely large customer base implements our Ord  [...]

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16. Single platform integrating multiple systems for improved efficiency

The LIS solution built on UniServe™ NXT platform streamlines business and information processes, enables paperless transactions (or less paper) and process auto  [...]

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17. Delivering consistent customer engagement across customer lifecycle

Customer Engagement Hub is an advanced omnichannel solution that helps banks - onboard, service and engage with their customers m  [...]

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18. Enhance customer experience and optimise service costs with interactive video statements

The interactive video bill solution helps transform customer experience by providing consistent experience across multiple devices and different form factors. The solution helps in reducing customer support costs due to lower cont  [...]

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19. Enhance customer experience with interactive mobile responsive statements

The Interactive HTML 5 Based CCM solution built on UniServe™ NXT platform transforms customer experience by aligning with an organisation’s digital-first strategy and thus enhances the value based relationship. These help redu  [...]

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20. Improve business process automation with Document Management System

Enterprise actions are driven by content. The future will belong to those enterprises that share, secure and work with this content faster and more intelligently. Data Management System enables enterprises to establish secure and   [...]

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21. Onboarding customers is faster and more efficient with UniServe™ NXT

Digital Customer Onboarding

Here is an interesting case-study of one of the fastest growing 4G Telecom service providers in the world. The TSP implemented our award winning UniServe™ NXT platform based --> Play

22. Enable Digital Transformation with our customer engagement, Cloud Ready solution

An Omni-channel experience is a key differentiator, the competitive edge. Forward thinking Banks are using the digital landscape to their advantage with mobile apps, social channels, connected things to focus on improving custo  [...]

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23. Digital First platform- the way forward

With a Digital First Platform like ours, Telecoms benefit greatly. The benefits include increased agility, reduce time to market, and exceptional customer experience management (CEM), improved loyalty and NPS. UniServe™ NXT enab  [...]

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24. The future of digital customer engagement is here with UniServe™ NXT

Stay ahead in the digital race with UniServe™ NXT - a platform based customer engagement and information management solution. Digitalize your customer-centric processes with innovation accelerators like AI, and embark on your di  [...]

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25. Personalized and interactive statements enhance customer experience

Globally, the insurance sector is undergoing a transformation and more and more Insurance companies are making the shift towards digital, with an increased focus on digital modes of interaction.

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26. A crucial strategy for marketers to enhance customer experience

Customers expect innovative, intuitive and latest technologies that helps them be engaged. While enterprises have this pressure to meet these customer expectations, they also need to look at ways to increase revenues and reduce  [...]

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27. Delivering business value for IT with Digital Customer Engagement

Today, CIO's face the difficult challenge of bringing new technologies and processes to the business, whilst simultaneously maintaining their security and governance posture effectively.

In addition to customer experi  [...]

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28. Unlock the power of Digital First- Business Impact for CX Managers

The measurable benefits of Customer Experience Management efforts are multi-faceted, such as customer satisfa  [...]

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29. Digital Customer Experience- Business Impact for Finance

Customer Communications built on UniServe™ NXT platform leverages advanced customer journey mapping techniques, using relev  [...]

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30. Be a digital First enterprise with our customer engagement Cloud Ready solution

Customer Experience is the competitive differentiator and rendering omni-channel experience to customers is the key for customer retention and loyal  [...]

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31. Digital First platform for today’s business challenges and tomorrow’s opportunities

Forward-thinking Telecoms understand that Digital First Platforms offer increased agility, reduce time to market, while improving the customer experience  [...]

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32. Navigating Digital First with UniServe™ NXT

Stay ahead in the digital race with UniServe™ NXT - a platform based customer engagement and information management solution that digitalizes customer experienc  [...]

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33. UniServe™ Dox - A single platform, integrating multiple systems

The platform enabled the streamlining of business and information processes, go paperless (or less paper) and enabled process automation that replaced the three main bar-related operating legacy systems of the Supreme Court and c  [...]

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34. Bring in new customers with our Digital Onboarding Solution and accelerate Digital Transformation!

Don't quarantine your business

The world is fighting a health pandemic as well as an economic pandemic, and the shift to digital is essential more than ever. --> Play

35. Digital Transformation in times of Covid-19

In the time of Covid-19, enterprises are facing increased pressure to enable business continuity, triggering an unprecedented demand for digital technology and solutions that can support customers through collaborative View

36. Digitalization of customer onboarding

A leading Nigerian Telecom company with a built up state-of-the-art telecom infrastructure implements Customer Onboarding Solution to deliver the fastest and an efficient onboarding experience in the Nigerian telecom market. View

37. Digital Platforms of Enterprise Applications

Digital transformation

Digital technologies are changing the world as never before. Changing market dynamics, expanding business, increasing margins and streamlining operations within a budget has become a constant s  [...]

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38. AI powered Forms Management Solution empowers enterprises to meet and exceed all business requirements

AI powered Forms Management Solution automates your processes, saves costs and enhances customer experience. With Intelligent Digital Forms, enterprises can:

  • Simplify complexities
  • Cut costs of managing for  [...]

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39. Expedite onboarding and improve Customer experience with Intelligent Forms Management Solution

Z- Forms, an innovation built on UniServe™ Platform powered by AI, Low-code, BPM and Machine Learning capabilities empowers enterprises to meet and exceed all business requirements. With Z-Forms you are sure to Simplify complexi  [...]

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40. Fast track digital transformation with Forms Management Solution

Digital Transformation

With Artificial Intelligence, Low-Code, Microservices, Analytics, BPM and more, technology is transforming the way we approach day-to-day business. Every application requires Forms, be it Play

41. Leverage the Omni-channel Experience for business agility

An Omni-channel customer experience enables seamless and consistent customer experiences and delivers exceptional brand experiences uniformly across al  [...]

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42. Digital Customer Experience is a new battlefront

Digital customer experience has become a key brand differentiator; telecoms must focus on providing superior customer experiences. This infographic provides insights on telecom industry trends, challenges faced by various stakehol  [...]

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43. Digital Transformation in the Telecom Industry

Being customer centric is not a choice anymore; it is a must for telecom service providers to survive. This white paper provides insights on telecom industry trends, challenges faced by various stakeholders and how to overcome the  [...]

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44. Transforming Customer Communications Management

Intense’s Customer Communications Management built on UniServe™ platform seamlessly integrates with incumbent’s Core Insurance applications to   [...]

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45. Enhanced subscriber experience with Digitalization of Customer Onboarding

The telecom aimed to digitalize the entire customer life-cycle management starting with a compelling onboarding experience through an integrated platform.

The challenges the TSP faced were

  • The issue No  [...]

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46. Digital Transformation of Enterprise Customer Experience

Digitalization of your B2B customer experience

The world's second largest telecom service provider was increasing their wallet share through Mergers and acquisition and launch of new products. This eventually led to a  [...]

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47. Winning Propositions of Digital Platforms

Anisha Shastri, Director, Intense Technologies speaks about how digital platforms are changing the world and redefining the value proposition th  [...]

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48. Reimagining Enterprises with Digital Platforms

Platforms lay the foundation for companies to profoundly transform into proactive enterprises to meet increasing customer expectations, adapt to evolving technologies and collaborate with ecosystems.  [...]

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49. Simplifying Digital Platforms

Digital Platforms bring with them various additional capabilities such as AI, ability to analyse data from IoT, RPA, etc. enabling enterprises to choose the capability according to their needs. Platforms are changing the way organ  [...]

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50. One Platform Better Customer Experience

Experience in the highly competitive business world, customer service, and customer experience are critical factors in building and maintaining a competitive advantage. Enterprises are adding more services to their business por  [...]

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51. One Platform Better Customer Experience for Telecom

Superior CX is the need of the hour!

In the highly competitive telecom industry, customer service and customer experience are critical factors in building and maintaining a competitive advantage. Tele  [...]

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52. Digital Customer Engagement for telecom service providers

Personalized and interactive statements improve customer experience and improve revenue

In today's digital era there is an increasing need for Telecom Service Providers (TSPs) to deliver a superior customer experience t  [...]

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53. Interactive Communications for Banks

The new era of digital customer engagement is here

The rapid adoption of digital is radically changing the bank-customer relationship. Higher competition and increasing customer demands are pushing   [...]

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54. Digital Customer Engagement for banks

Build a competitive edge with UniServe™ NXT platform with pre-built solutions to automate processes throughout the customer journey for enhanced customer experiences. With UniServe™ NXT platform based solutions, improve custom  [...]

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55. Digital customer engagement defines a competitive edge for banks

Banks face several roadblocks such as legacy infrastructure, absence of a single view of customer, lack of digital business platform, rising customer expectations and social media influence are a few to name. Despite these challen  [...]

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56. B2B Customer Experience Management

UniServe™ NXT platform based B2B customer experience management solution helps you gain a complete view of your customers by bridging data and process silos. Easily configure UniServe™ NXT to bring together multiple people, pr  [...]

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57. Largest privately held wireless carrier in the USA implements automated pre-bill audit system to improve customer satisfaction

Intense Technologies implemented a pre-built audit system for the service provider to automate the pre-bill audit process and verify or validate bills against plans, value added services, discounts and other such entities.

58. Customer experience with UniServe™ NXT platform

Enterprise customers today need greater visibility and want service providers to partner with them to achieve business growth. Read this whitepaper to know how UniServe™ NXT helps TSPs to enable greater visibility to B2B custome  [...]

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59. How B2B Customer Experience portal helps major TSPs achieve digitalisation

The B2B Customer Experience portal built on UniServe™ NXT helps to digitalize the customer experience lifecy  [...]

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60. Boosting operational productivity and service activation with Document Management System

The insurance company chose Intense’s Document Management System solution built on UniServe™ to automate all the processes that lead to application filing and approval. The document management solution ushered in automated   [...]

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61. Customer communications management at ISP with UniServe™ platform

The service provider improved the bill delivery cycle attained faster revenue realization and reduced operational expenses. Also enhanced the customer experience by sending personalized promotional offers.   [...]

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62. DTH service provider optimized their business process using Document Management System built on UniServe™

The DTH service provider implemented the Document Management System (DMS) solution for their Legal and Regulatory System to manage the entire lifecycle of different types of content, including documents (paper/electronic) and imag  [...]

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63. UniServe™ NXT the game changer

Today's business enterprises depend largely on innovation and fast delivery to build a competitive edge. Successful companies are constantly searching for ways to build new digital ecosystems streamline their business processes  [...]

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64. Build business agility to stay ahead in the digital world

UniServe™ NXT platform empowers enterprises to adopt agile development methodologies to build enterprise applications. Advanced technological capabilities like configurable APIs, data virtualization, workflow built on modular ar  [...]

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65. Build competitive edge through differentiated customer experience

"Customer experience is one of the top strategic priorities of enterprises. Customers expect service providers to ensure consistent brand experience across multiple lines of business through various physical and digital channels t  [...]

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66. UniServe™ NXT – BPM based agile case management platform for enhanced customer experience

UniServe™ NXT offers out-of-the-box, configurable customer service automation case management solution which empowers enterprises to digitalize and automate customer service related business processes to optimally enhance custom  [...]

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67. Make the Shift now – Digital Customer Onboarding with UniServe™ NXT

With Customer Onboarding solution built on UniServe™ NXT you can start off your customer relationship by onboarding your customers at half the time

  • Capture true copy of all the customer details & identity documents   [...]

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68. Build a strong brand image, cut on OPEX & improve service delivery with UniServe™ NXT

Response management solution built on UniServe™ NXT, a BPM and RPA based solution, empowers enterprises to automate many of their response handling tasks in the customer service department and deliver benefits of efficiency and   [...]

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69. Your ticket towards digital leadership

Act now on GDPR compliance and build a competitive edge.  [...]

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70. RPA enabled data consolidation from multiple core systems and interactive engaging communications

UniServe™ NXT enables Robotic Process Automation for creating, a single communications hub, can consume input feed in multiple file formats from various disjointed applications – Billing, CRM, Legacy systems, etc., and process  [...]

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71. Customer Onboarding solution built on UniServe™ NXT

Customer Onboarding solution built on UniServe™ NXT automates the entire business process. The solution is enabled with de-duplication engine and mobile application to provide compliance to AML/KYC norms and ensure faster TAT fo  [...]

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72. Automated response management and efficient customer service with UniServe™

  • Turnaround time for complaints / requests / queries (CRQ) was brought down to 4 hours from 24 hours
  • Average response time for each CRQ was reduced to 30 minutes
  • Over 50000 CRQ’s of customers from al  [...]

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73. Can experimentation unlock awesome ways of engaging customers?

If organizations want to win the trust of customers they have to ensure personal and contextual experience.  [...]

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74. Unify all disjointed systems for an enhanced customer experience

Customer experience is enhanced by creating synergy across multiple channels.  [...]

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75. Single view of customer for enhanced customer relationship with UniServe™ NXT

"UniServe™ NXT offers a comprehensive Customer Identity Management solution to achieve a single identity of the customer within your enterprise. Used for efficient fraud and risk management while onboarding also helps improve cu  [...]

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76. What about Omni-channel experience is going wrong today? How do we make it right?

Business Agility that drives the Omni-channel Customer Experience mandates leveraging legacy and new-age systems to form a cohesive ecosystem that enables appropriate action on insights presented by big data.  [...]

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77. Bid adieu to campaign failure

Generate instant lead with highly personalized, location based, interactive advertisements straight to prospect’s inbox.  [...]

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78. Modernize, unify, and improve visibility of Order Management with UniServe™ NXT

UniServe™ NXT helps service providers in modernizing existing infrastructure by forming an orchestration layer that connects multiple product catalogues and order management systems together, enabling service providers to create  [...]

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79. Modernize, unify and improve visibility of Order Management with UniServe™ NXT

UniServe™ NXT helps service providers in modernizing existing infrastructure by forming an orchestration layer that connects multiple product catalogues and order management systems together, enabling service providers to create  [...]

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80. Digital Customer Onboarding for building competitive advantage

"Digital Customer Onboarding for building competitive advantage With UniServe™ NXT platform you can kick-start your customer relationship by onboarding your customers at half the time

  • Capture true copy   [...]

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81. Third largest TSP in the world implements customer identity management solution for enhanced customer experience

Telecom service provider automated de-duplication to create single view of customer within and across lines of business. We process more than 500000 de-duplication requests per day and match a customer record with more than 20 mil  [...]

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82. Centralized alerts and notifications hub for enhanced customer engagement

Centralized notifications engine is a powerful, unified, two-way communication hub, designed to help organizations communicate more rapidly and effectively. This hub enables real-time alerts/notifications, to all your stakeholders  [...]

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83. Next-gen Onboarding Solution

Onboarding customers is the first step in starting the customer relationship, and the Fastest growing Telecom Service Provider in the world wanted to deliver the fastest and an efficient onboarding experience to ace the Indian   [...]

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84. Customer Onboarding: How To Make A Great First Impression

Last month, I went to the US to attend one of my friend’s wedding. It was one of the memorable wedding ceremonies that I’ve attended so far. But our discussion in not about the wedding today, it’s about how to make an amazin  [...]

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85. Smart compliance of regulations for registration of telephone subscribers

Customer Onboarding process is a very critical step for a Telco as the sensitive services that the customer is subscribing to, could be misused. Hence the identity of the subscriber needs to be established and ensured that the   [...]

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86. Digital customer engagement solution

Today, technology is driving customerengagement and our digital customer engagement solutions will h  [...]

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87. TSP Optimized operations, reduced TCO and improved marketing messaging with UniServe™

"Customer Communications Management solution provided third largest telecom service provider in the world with 400 million subscribers with a completely automated solution for handling customer communications by integrating with c  [...]

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88. Personalized and interactive statements to enhance customer experience and improve revenue

Customer communication management for Telecoms

In the digital era, there is an increasing need for Telecom Service Providers (TSPs) to deliver a superior customer experience to their subscribers. It is a busi  [...]

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89. UniServe™ NXT provides centralized Customer Engagement Hub

Every business today is going digital

Businesses can thrive only if they leverage digital channels to efficiently interact with stakeholders like customers, partners, employees and regulators. And these customers want  [...]

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90. Billing revenue assurance and audit – complexities and challenges

All major Telcos today are facing stiff competition that is not only resulting in decreasing ARPUs for them but it is also becoming imperative for them to ensure that their customers are highly satisfied thereby reducing churn. In  [...]

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91. Contain revenue leakage with UniServe™ NXT

Telecom Service Providers today face many challenges like growing digital adoption of consumers, stiff competition, stringent regulatory mandates and high operational expense of business processes. They are now identifying them  [...]

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92. Digitalization throughout customer lifecycle

UniServe™ NXT platform digitalizes customer interactions throughout the customer lifecycle while buying, using, and sharing  [...]

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93. UniServe™ NXT empowers you to secure digital privacy. Be compliant and protect customer data.

Eliminate data redundancy and create a single identity for each customer using UniServe™ NXT.  [...]

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94. How to enhance telecom service provider's B2B customer experience with UniServe™ NXT platform

Digitalization of your B2B customer experience

The world’s second largest telecom service provider, saved more than 4 million Euros in just operations cost apart from other savings, in the 1st y  [...]

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95. Digitalization of your B2B customer experience with UniServe™ NXT

Enterprise customers are going digital and are demanding greater control, transparency, customization and faster service delivery. UniServe™ NXT platform enables you to differentiate your services and save millions because of re  [...]

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96. Digital transformation of B2B customer experience

A Leading telecom service provider in UK having extensive enterprise lines of business and operating across 30 countries wanted to digitally transform their enterprise customer experience. Their existing IT systems were not equ  [...]

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97. The edge and advantage of B2B customer experience solution built on UniServe™ NXT

UniServe™ NXT platform provides rich features, advantages and benefits to enterprises using its platform to cater to the demanding needs of B2B customers. Service providers can configure the platform and leverage its functionali  [...]

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98. Build competitive edge through differentiated customer experience

Customer experience is one of the top strategic priorities of enterprises. Customers expect service providers to ensure consistent brand experience across multiple lines of business through various physical and digital channels th  [...]

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99. Agility drives enhanced customer experience

Customer traverses multiple channels, by either personal choice or convenience. A consistent omnichannel experience is thus crucial. This needs to be delivered consistently across all applications and devices, personalized to the   [...]

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100. Act on insights from big data

UniServe™ NXT platform helps enterprises act on insights from big data. The Omni-channel platform enables business agility  [...]

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101. Customer communications solutions built on UniServe™ NXT for banking

The new era of digital customer service is here

Higher competition and increasing customer demands need banks to focus on differentiating their services and engaging customers better. Evolving times have led to higher  [...]

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102. 360-degree customer view of interactions to enhance your business agility

Understanding your customer for business agility

Customer information is present in multiple systems and spread across multiple lines of business. As a result enterprises do not have a holistic view of their customers  [...]

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103. 360 degree view of customer interactions for enhanced customer experience

UniServe™ NXT is a comprehensive customer engagement and information management platform that digitalizes Omni-channel customer experience. With our unified platform you could maintain a single customer relationship across all s  [...]

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104. CCM solution delivers cost-effective, multichannel communications of IT returns to the citizens of India

The Income Tax department is a government body, an arm of the Central Board of Direct Taxes, of Department of Revenue in Ministry of Finance, India. The year 2000 saw an overhaul of the department with stress on computerization  [...]

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105. Fastest growing telecom company in the world leveraged our Customer Engagement Hub to improve productivity

Customer Engagement Hub helped them engage with their customers efficiently to capture market share and at the same time it helped them in keeping their customer service costs to the minimum.  [...]

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106. Delivering consistent customer communications and elevating brand image with UniServe™

Customer Engagement Hub solution enabled one of the leading telecom service provider in the world to communicate more effectively with their customers by sending timely, consistent, engaging, 1-2-1 communications to its customers   [...]

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107. Enhanced subscriber experience with Digital Customer Onboarding

Digital Customer Onboarding

One India's largest and leading public sector units providing comprehensive range of telecom services implements AI driven UniServe™ NXT platform to enhance their subscriber experience, d  [...]

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108. Improved and cost-effective customer communications at one of the Indian TSP

UniServe™ provided the TSP with a unified solution that seamlessly integrated with the existing core billing application and other databases to present current and correct information on the bills. It reduced costs on storage ha  [...]

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109. Indian TSP installed pre-bill audit system to contain customer discontent, caused by erroneous billing

Intense’s pre-bill audit system identified revenue leakage to the tune of 0.04% month-on-month in a span of 5 months, among a sample of 500,000 subscribers, caused by incorrect applying of discounts.  [...]

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110. Mexican telecom service provider redefined their B2B Customer Experience

B2B Customer Experience management solution offers a 360 view of transactions that empowers enterprise customers to get a grip on telecom invoice management.  [...]

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111. 'Bankable’ Digital Marketing solutions through UniServe™ NXT

Customer Communications Management solution enabled trans-promotional communication to various segments of customers, enhanced e-mail penetration, from 18% to almost 50% of the entire subscriber base, 300% increase in revenue gene  [...]

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112. India’s third largest mobile operator implements Customer Identity Management solution

Solution is currently being used at India's third largest mobile operator's prepaid and postpaid Lines of Business catering to about 3.5-4 lakh online de-dupe requests per day from across 22 circles. It enables the TSP to perform   [...]

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113. UniServe™ delivered customer experience and faster revenue realization for the first telecommunications company in Oman

Exclusive self-service portal with advanced analytics helped the TSP to improve revenue realization cycles by 15% and 20% reduction in customer complaints / queries related to bills.  [...]

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114. Data consolidation and agile communications with UniServe™

UniServe™ platform simplified existing legacy environment and bridged process silos and empowered leading online insurance company in India with an agile process for delivering communications based on business and regulatory nee  [...]

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115. UniServe™ platform supported unprecedented nationwide expansion with superior billing experience

Customer Communications Management solution empowered customers to analyze their bills across multiple personalized parameters. The self-care module supported several intelligent features like duplicate bill delivery, personalized  [...]

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116. Long-term life insurance provider with its headquarters In India modernized its customer communications with UniServe™

Customer Communications Management solution enables digitalization of Omni-channel customer experience. It handles all the communications that are sent through SMS, Email, print, CRM, and self-Care. CRM executives can now process   [...]

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117. Third largest telecom service provider in the world implemented B2B Customer Experience management solution

Unified digital enterprise customer experience solution enabled the TSP to differentiate their services and save millions in costs from streamlined operations. It helped them with customer retention and reduced overall turnaround   [...]

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118. One of the leading insurance provider implemented UniServe™ for end-to-end process automation and cost optimization

Insurance provider could achieve their goal of offering customers a more personalized experience. The solution improved their operational efficiency through intelligent printing and delivery options.  [...]

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119. Customer preferred communications for one of the India's largest insurance company

Joint venture between one of India's largest private sector banks, and a leading international financial services group headquartered in the United Kingdom have achieved huge savings in maintenance costs through elimination of mul  [...]

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120. Indian TSP implements Customer Identity Management solution for single view of customers

Intense's de-dupe engine performs a process of establishing the customer’s identity across existing customer database. Online de-dupe check is done prior to onboarding customers to enable efficient compliance to regulations.  [...]

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121. Process optimization and cost minimization across customer communications for an insurance company

Private general insurance company which is a joint venture between Indian conglomerate and German financial services group has benefited with huge returns on investment as our Customer Communications Management solution enabled th  [...]

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122. UniServe™ modernized bill presentation and effectively manages customer communications

Customer Communications Management solution built on UniServe™ replaced more than four applications for customer communications and template management thereby reducing costs on storage, paper and bill delivery.  [...]

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123. What is Customer Onboarding?

Customer Onboarding process involves smooth onboarding of customers with necessary KYC compliance and good customer experience. Intense Technologies successfully implemented faster Customer Onboarding for world's third largest Tel  [...]

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124. Oldest privately owned bank in U.A.E enhanced customer experience & improved revenues with UniServe™

Customer Communications Management solution provided an interactive statement that consolidated CASA, Credit Card, Deposits, Loan, Over Draft and Mashreq Millionair into one statement.  [...]

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125. India’s third largest mobile operator recreated customer experience with Customer Communications Management solution

The TSP is able to deliver consistent billing experience across all communications channels backed by insightful customer analytics. This helped achieve customer centricity and improved customer satisfaction  [...]

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126. UniServe™ for Business Agility

Customer Communications Management solution replaced applications for bill formatting and template management thereby reducing duplicate bill generation and change management time. It allows business users to generate personalized  [...]

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127. Automation of Customer Onboarding for improved market share

UniServe™ platform based Customer Onboarding solution helped Middle East's leading telecommunications operator capture customer information like photograph, Proof of Address (POA), Proof of Identity (POI) & biometric fingerprint  [...]

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128. Digital customer engagement for greater experience & loyalty

Customer Communications Management solution built on UniServe™ NXT platform enables businesses to achieve customer centricity with minimal carbon footprint on the environment. Enterprises with large customer bases can intelligen  [...]

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Transform your customer experience and equip business agility