Press Release

Gartner Market Guide for Customer Communications Management, Dec 2019

Hyderabad- December 18, 2019 : - Intense Technologies, an enterprise software products company with leadership presence in South Asia telecom, and emerging presence across the U.S, LATAM, EMEA and APAC geographies, announced that they have been recognized in the Gartner Market Guide for Customer Communications Management(CCM), published on December 3, 2019
(Source*1)

Intense Technologies has been named in this Gartner Market Guide as one of Representative Vendors of the Customer Communications Management market.

According to Gartner, “Customer communication management tools are using AI and cloud deployment options to improve customer experience. Application leaders should use this inaugural Market Guide to understand this market and inform their choice of digital workplace CCM applications.”

Intense Technologies, UniServe™ 360 is a comprehensive customer experience platform, which includes Customer Communications Management capabilities that has been implemented across verticals of Telecom, Banking, Insurance and Government

Our strength to break silos and build business agility by connecting to legacy as well as modern IT systems creates a 360-degree view of the customer

Our centralized CCM solution provides greater agility and delivers Omni-channel customer experience

UniServe™ 360’s leadership position in Indian market demonstrates the solution’s robustness and transaction processing capabilities

On the occasion, Mr. C.K. Shastri, MD, Intense Technologies Ltd. said,

“We are honoured on being recognized by Gartner Inc. in their Market Guide for Customer Communications Management as a Representative Vendor of the CCM market. I believe Gartner is the foremost of authorities on information technology research, therefore I think being recognized as a Representative Vendor for CCM in the market in this Market Guide is a matter of pride for us. Globally, our customers are continuing to trust our solutions and are rapidly expanding the scope of our implementations to enable their services through digital channels.

Such recognitions impel us to do better. Our UniServe™ NXT platform is built to help enterprises reimagine their business. They are empowered to explore new business models and deliver breakthrough customer experiences through digital channels. Our platform’s core strengths lies in advanced technologies such as Artificial Intelligence, Robotic Process Automation and Microservices. These empower enterprises with abilities to cut IT budgets by more than 50%, improve time to market, build their own enterprise applications and reengineer their processes; a value proposition that will help enterprises in their transformation journey.

Being identified in such highly prestigious reports, we feel, has always been a welcome development for technologists and vendors due to the high-profile nature of Gartner, Inc. I believe companies rely on Gartner’s reputation in their decision-making process.

We believe Intense Technologies’ mantra of making businesses more agile by leveraging technology and delivering contextual, personalized and consistent experience for their customers across physical and digital interactions is the cornerstone of the business impact they have been delivering to our customers.

Source*1: Gartner, Market Guide for Customer Communications Management, Lane Severson, Gene Phifer, 3 December 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Intense:
Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC. Our enterprise software products are used globally by Fortune 500s for digital transformation of customer-centric business processes resulting in improved revenues, greater customer centricity and reduced operational expenses. We serve customers in 45 countries across 4 continents, with a 70% market share in Telecom in South Asia. Today, we process 25 billion USD worth of client revenue data and have a 500 million subscriber base across our engagements. Intense Technologies has sales offices in Singapore, UAE, USA and UK.

Intense Technologies: BSE: 532326; ISIN: INE781A01025; Bloomberg: INTEC IN

For further information, please contact:
Madhavi S, VP Marketing
Intense Technologies Ltd.
Phone: 040 4455 8578
Email: madhavi@in10stech.com

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