Case studies of how we helped our clients to improve their customer experience
India’s fourth largest private sector bank with a growing and extensive branch banking network of over 1000+ Branches and 1,800 ATMs implements CCM solution built on UniServe™ NXT platform. I [...]
Fastest growing Telecom Service Provider in the world which provides wireless 4G LTE service network and is the only Voice over LTE operator in the country with coverage across all 22 telecom circles in India implemented the View-->
A leading TSP aimed to establish high standards of customer experience by providing consistent, personalized and interactive communications. From Onboarding, sending notifications of usage, billing information, to tracking of service requests, all communications were centralized through a single [...]
Citizen Services Management Solution, a comprehensive data capture and dissemination application built on UniServe™ NXT Platform helped the Revenue Department to digitalize the complex Income Tax Returns filing process.
The revenue department of the country with more than 14 million t [...]
One of the pioneers and world leaders in mobile satellite communications, has been powering global connectivity for four decades implements our CCM solution to enhance customer experience. They provide governments, c [...]
One of the second largest Swiss telecommunications provider based in Zurich with an extremely large customer base implements our Order Management Solution to automate processes and reduce order fall [...]
The LIS solution built on UniServe™ NXT platform streamlines business and information processes, enables paperless transactions (or less paper) and process automation that gives the freedom to create, manage, scale and evolve rapi [...]
The platform enabled the streamlining of business and information processes, go paperless (or less paper) and enabled process automation that replaced the three main bar-related operating legacy systems of the Supreme Court and created an online facility in the Judiciary Portal where applicants cou [...]
A leading Nigerian Telecom company with a built up state-of-the-art telecom infrastructure implements Customer Onboarding Solution to deliver the fastest and an efficient onboarding experience in the Nigerian telecom market.
The Onboarding solution helped the TSP to onboard customers in [...]
Intense’s Customer Communications Management built on UniServe™ platform seamlessly integrates with incumbent’s Core Insurance applications to rationalize and personalize customer communications across all channel [...]
The telecom aimed to digitalize the entire customer life-cycle management starting with a compelling onboarding experience through an integrated platform.
UniServe™ NXT platform based B2B customer experience management solution helps you gain a complete view of your customers by bridging data and process silos. Easily configure UniServe™ NXT to bring together multiple people, processes, and applications to serve enterprise customers across various [...]
Intense Technologies implemented a pre-built audit system for the service provider to automate the pre-bill audit process and verify or validate bills against plans, value added services, discounts and other such entities.
The insurance company chose Intense’s Document Management System solution built on UniServe™ to automate all the processes that lead to application filing and approval. The document management solution ushered in automated processes backed by a robust electronic storage system. [...]
The service provider improved the bill delivery cycle attained faster revenue realization and reduced operational expenses. Also enhanced the customer experience by sending personalized promotional offers. [...]
The DTH service provider implemented the Document Management System (DMS) solution for their Legal and Regulatory System to manage the entire lifecycle of different types of content, including documents (paper/electronic) and images. [...]
Telecom service provider automated de-duplication to create single view of customer within and across lines of business. We process more than 500000 de-duplication requests per day and match a customer record with more than 20 million existing customer records to identify duplicates. [...]
Onboarding customers is the first step in starting the customer relationship, and the Fastest growing Telecom Service Provider in the world wanted to deliver the fastest and an efficient onboarding experience to ace the Indian Telecom market.
"Customer Communications Management solution provided third largest telecom service provider in the world with 400 million subscribers with a completely automated solution for handling customer communications by integrating with core billing applications and CRM/self-care applications." [...]
A Leading telecom service provider in UK having extensive enterprise lines of business and operating across 30 countries wanted to digitally transform their enterprise customer experience. Their existing IT systems were not equipped to meet the challenges. They needed a solution which addressed t [...]
The Income Tax department is a government body, an arm of the Central Board of Direct Taxes, of Department of Revenue in Ministry of Finance, India. The year 2000 saw an overhaul of the department with stress on computerization to improve efficiency and deal with increasing workload.
Customer Engagement Hub helped them engage with their customers efficiently to capture market share and at the same time it helped them in keeping their customer service costs to the minimum. [...]
Customer Engagement Hub solution enabled one of the leading telecom service provider in the world to communicate more effectively with their customers by sending timely, consistent, engaging, 1-2-1 communications to its customers through the intended channel as per the guidelines of the operator. [...]
UniServe™ provided the TSP with a unified solution that seamlessly integrated with the existing core billing application and other databases to present current and correct information on the bills. It reduced costs on storage hardware and bill distribution. [...]
Intense’s pre-bill audit system identified revenue leakage to the tune of 0.04% month-on-month in a span of 5 months, among a sample of 500,000 subscribers, caused by incorrect applying of discounts. [...]
B2B Customer Experience management solution offers a 360 view of transactions that empowers enterprise customers to get a grip on telecom invoice management. [...]
Customer Communications Management solution enabled trans-promotional communication to various segments of customers, enhanced e-mail penetration, from 18% to almost 50% of the entire subscriber base, 300% increase in revenue generated through targeted third party advertisements. [...]
Solution is currently being used at India's third largest mobile operator's prepaid and postpaid Lines of Business catering to about 3.5-4 lakh online de-dupe requests per day from across 22 circles. It enables the TSP to perform online /real-time matching, and offline matching, thereby identifying [...]
Exclusive self-service portal with advanced analytics helped the TSP to improve revenue realization cycles by 15% and 20% reduction in customer complaints / queries related to bills. [...]
UniServe™ platform simplified existing legacy environment and bridged process silos and empowered leading online insurance company in India with an agile process for delivering communications based on business and regulatory needs, resulting in a word-class, Omni-channel customer experience. [...]
Customer Communications Management solution empowered customers to analyze their bills across multiple personalized parameters. The self-care module supported several intelligent features like duplicate bill delivery, personalized address book, etc, which helped improve customer experience. [...]
Customer Communications Management solution enables digitalization of Omni-channel customer experience. It handles all the communications that are sent through SMS, Email, print, CRM, and self-Care. CRM executives can now process ad-hoc statement requests on the press of a button. [...]
Unified digital enterprise customer experience solution enabled the TSP to differentiate their services and save millions in costs from streamlined operations. It helped them with customer retention and reduced overall turnaround time for various processes. [...]
Insurance provider could achieve their goal of offering customers a more personalized experience. The solution improved their operational efficiency through intelligent printing and delivery options. [...]
Joint venture between one of India's largest private sector banks, and a leading international financial services group headquartered in the United Kingdom have achieved huge savings in maintenance costs through elimination of multiple applications. Single and unified solution for customer and advis [...]
Intense's de-dupe engine performs a process of establishing the customer’s identity across existing customer database. Online de-dupe check is done prior to onboarding customers to enable efficient compliance to regulations. [...]
Private general insurance company which is a joint venture between Indian conglomerate and German financial services group has benefited with huge returns on investment as our Customer Communications Management solution enabled them to improve the efficiency of generation of policy bonds by complete [...]
Customer Communications Management solution built on UniServe™ replaced more than four applications for customer communications and template management thereby reducing costs on storage, paper and bill delivery. [...]
Customer Onboarding process involves smooth onboarding of customers with necessary KYC compliance and good customer experience. Intense Technologies successfully implemented faster Customer Onboarding for world's third largest Telco with UniServe™ NXT. [...]
Customer Communications Management solution provided an interactive statement that consolidated CASA, Credit Card, Deposits, Loan, Over Draft and Mashreq Millionair into one statement. [...]
The TSP is able to deliver consistent billing experience across all communications channels backed by insightful customer analytics. This helped achieve customer centricity and improved customer satisfaction [...]
Customer Communications Management solution replaced applications for bill formatting and template management thereby reducing duplicate bill generation and change management time. It allows business users to generate personalized bills based on business rules and conditions. [...]
UniServe™ platform based Customer Onboarding solution helped Middle East's leading telecommunications operator capture customer information like photograph, Proof of Address (POA), Proof of Identity (POI) & biometric fingerprints as per business requirements. [...]