Interactive Video Statements For Enhanced Customer Service

A centralized, AI-powered CCM solution like solves some of the biggest problems companies face around managing legacy content and creating consistent, compelling Omni-channel customer experiences. The interactive video bill solution helps transform customer experience by providing consistent experience across multiple devices and different form factors. Understand how the solution helps in reducing customer support costs due to lower contact centre volumes, enables faster revenue realization through easily comprehensible statements and gives the competitive edge due to digital first and personalized customer relationship.

The CCM solution offers:

Built-in data management capabilities to consolidate communications from various lines of business Responsive, interactive communications allow customers the convenience of the self-service portal within the e-statement

Here's how the platform helps TSPs:

• Streamlining of processes
• Consolidation of statements across various services offered.
• Sending communications to customers through multiple channels.
• Customers can login with their password protected interactive statements.