Communication Media

Personalized and interactive statements to enhance customer experience and improve revenue

 

Customer communications solutions for Telecoms

In today’s digital era there is an increasing need for Telecom Service Providers (TSPs) to deliver a superior customer experience to their subscribers.  It is a business imperative to adopt the digital with an efficient Customer Communications Management, which differentiates their service and revolutionizes the way they interact with their customers. Interactive customer communications can be built effortlessly on UniServe™ NXT platform.

The CCM solution offers:

  • Built-in data management capabilities to consolidate communications from various lines of business
  • Responsive, interactive communications allow customers the convenience of the self-service portal within the e-statement

Start your Digital Transformation Journey withUniServe™ NXT

Evolving times have led to higher competition and increasing customer demands. To meet these demands while improving operational efficiency and differentiating their services, it is becoming important for TSPs to change their customer engagement & communication strategy.

TSPs need to transform their communication from static to mobile first, interactive, contextual and self-service driven two way interaction with their customers. With our Digital Customer Engagement solution built on UniServe™ NXT, we help TSPs to differentiate their services.

Here's how the platform helps TSPs:

  • Streamlining of processes
  • Consolidation of statements across various services offered.
  • Sending communications to customers through multiple channels.
  • Customers can login with their password protected interactive statements.
  • Their statements can be viewed and they can pay bills from within the statements.
  • Comprehend expense through analysis of spend
  • Register customer feedback
  • View personalized offers based on customer transactions and demographic details,
  • Access customer care for queries, all from within the interactive statement.

Benefits:

All these features help TSPs reduce costs and enhance customer engagement to be more customer-centric leading to a competitive edge. Large TSPs already use our solution to digitally transform and stay agile while improving customer experience. Innovate and deliver omni-channel communications to your customers today!

Transform your customer experience and equip business agility