Process Bots
Process bots populate data between prescribed locations. They can audit information, document audit trails, perform calculations and trigger downstream activities autonomously.
Chat Bots
Reduce manual customer service effort by 50% by offloading voice and non-voice response management to chat bots. We automate front- and back-end tasks to resolve customer issues automatically.
Cut Operational Costs
Automate routine tasks to make business processes more efficient. Eliminate waste and reduce dependency on employee man-hours for completing routine tasks.
Bridge organizational silos to generate consistent customer engagement
Structured, digitalized data shared across multiple IT systems allows you to consolidate, manipulate, distribute and analyze data without replacing existing systems. Our platform comes with wizards that detect applications to connect to, using a library of preprogrammed adapters and connectors to other software to do so. We can connect to SAP, Oracle, and other industry vertical-specific applications with ease.
READ USE CASETransform customer onboarding into a digital process while adhering to eKYC
Automate data entry, credit verification, and face recognition for compliance-adherent case management. End-to-end automation ensures faster and more efficient customer onboarding.
READ USE CASE![](https://cdn.prod.website-files.com/656b3377ccb09777ebbdb0b4/65ce224c9b41de55512695df_4%201nvoice%20(1).png)
Non-voice response management
We offer process automation and machine learning services for document classification, document separation, and data extraction of all document types. This may include structured forms, semi-structured documents, and completely unstructured documents. We use OCR and parsing technology to route non-voice customer queries, requests, and complaints to the appropriate customer care representative.
READ PLAY BOOKAutomated pre-bill auditing ensures billing accuracy
We provide end-to-end automation of manual invoice and bill auditing. Our platform cross-checks data from multiple applications, like CRM, order management, and billing amongst others.We test various use cases to validate billing information, such as rate plans, discounts, billing dates and address data.
READ USE CASEGovernment
Accelerate the digitalization of citizen transactions with UniServe™ NXT
![](https://cdn.prod.website-files.com/656b3377ccb09777ebbdb0b4/657f61b37ed401e1669d388d_adm.png)