Communication Media

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‘Leader’ in 2022 Aspire AnyPrem CCM Software Vendors LeaderBoard in Telecom, Insurance, Public Sector, and Utilities.

Publisher: Aspire

Authors: Kaspar Roos

Publication Date: August 3, 2022

Intense Technologies has been positioned as a ‘Leader’ amongst AnyPrem Customer Communications Management (CCM) Software Leaders for Telecom, Insurance, Public Sector and Utilities verticals in the 2022 Aspire CCM-CXM Leaderboard™.  Additionally, Intense Technologies has also been recognized as a Leader in two other segments Vendor Hosted SAAS CCM and Communications Experience Platform (CXP) for the Utilities and Telecom verticals in the same report.

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Quadrant SPARK Matrix Recognizes Intense Technologies for Customer Communication Management, 2022

Publisher: Quadrant Knowledge Solutions

Publication Date: May 16, 2022

Intense Technologies has been recognized in the 2022 SPARK Matrix for Customer Communication Management by Quadrant Knowledge Solutions. The study conducted by Quadrant Solutions provides a comprehensive market analysis of the global CCM market, opportunities, emerging technology trends, market trends, future market outlook, and overall market adoption rate. An extensive and rigorous survey lead to the results.

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UniServe™ NXT Digital Suite Rated Exceptional by Customers

Publisher: Gartner

Publication Date: December 15, 2021

Intense Technologies’ UniServe™ NXT platform received an excellent overall rating and high ratings across the world from delighted customers. 94% of our customers have rated us 4.5 & 5 on a scale of 5 and the service we deliver is "excellent." The reviews are highly insightful as to our customer’s satisfaction with the product, and a testimony to our technology and product capabilities. The individual reviews and ratings are a valuable source of information for IT and Business professionals and decision-makers looking for ways to modernize and overcome digital transformation challenges by taking a strategic approach.

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Representative Vendor in the 2021 Gartner Market Guide for Customer Communication Management

Publisher: Gartner

Authors: Tim Nelms | Gene Phifer

Publication Date: June 09, 2021

Intense Technologies has been recognized as a Representative Vendor in Customer Communications Management in the 2021 Gartner Market Guide for Customer Communication Management. We have been cited for our comprehensive customer experience platform, which includes Customer Communication Management capabilities implemented across verticals of Telecom, Banking, Insurance and Government.

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‘Leader’ in the 2021 Aspire Leaderboard Business Automation grid

Publisher: Aspire

Authors: Kaspar Roos

Publication Date: May 27, 2021

Intense Technologies has been positioned as a ‘Leader’ in the 2021 CCM Aspire Leaderboard’s Business Automation grid and as ‘Comprehensive’ on the Overall Leaders, Communication Composition and Omni-channel orchestration grids. UniServe™ NXT has been recognized for being a low-code development platform that rapidly accelerates the design and delivery of business automation and customer communications solution.

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Gartner Market Guide as one of the ‘Representative Vendors’ of the Customer Communications Management market

Publisher: Gartner

Authors: Lane Severson | Gene Phifer

Publication Date: December 3, 2019

Intense Technologies has been recognized as a Representative Vendor in Customer Communications Management in the Gartner Market Guide for Customer Communications Management. We have been cited due to our comprehensive customer experience platform, which includes Customer Communications Management capabilities that has been implemented across verticals of Telecom, Banking, Insurance and Government.

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‘Leader’ in the 2019 Aspire Leaderboard Business Automation grid

Publisher: Aspire

Authors: Kaspar Roos | Joaquin Malolos

Publication Date: May 27, 2019

Intense Technologies is amongst Business Automation ‘leaders’ in the 2019 Aspire Leaderboard - a digital-first CCM vendor positioning portal developed by Aspire. We have been recognized for our BPM, CCM and DCX capabilities of our low code platform UniServe™ NXT.

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Magic Quadrant for Customer Communications Management Software

Publisher: Gartner

Authors: Karen M. Shegda | Pete Basiliere

Publication Date: January 26, 2017

Intense has been recognized as a Niche Player by Gartner in their Magic Quadrant for Customer Communications Management (CCM) Software. We have been cited due to our comprehensive customer experience platform that comprises CCM capabilities, implemented across verticals of Telecom, Banking, Insurance, and Government.

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The Forrester Wave™ : Customer Communications Management, Q2 2016

Publisher: Forrester

Publication Date:June 15, 2016

Forrester is one of the most influential research and advisory firms in the world. Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new business demands and usage patterns, including the need for unified and consistent content across multiple communication channels. To assist them, they evaluated 14 CCM vendors across 22 criteria. CCM platforms will continue to enhance customer experience (CX), evolve toward broader communication needs, and more tightly integrate with other business applications. Intense Technologies has been mentioned as Niche Provider in this report.

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Magic Quadrant for Customer Communications Management Software

Publisher: Gartner

Authors: Karen M. Shegda | Kenneth Chin | Pete Basiliere

Publication Date:December 21, 2015

Information technology research and advisory firm, Gartner, Inc. has cited Intense Technologies in a recent report on Customer Communications Management solutions. The report covers the present, future trends, and those leaders in customer communications and management solutions. It detailed the maturity of the CCM market and those areas desirable to customers in CCM solutions, giving support to the business model and evolution of Intense Technologies CCM strategies.

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Hot Emerging Indian Business Technology Vendors to Watch in 2015

Publisher: Forrester

Authors: Katyayan Gupta | Frederic Giron | Manish Bahl | Nupur Singh Andley | Abhinav Dhruwa

Publication Date:December 10, 2014

Forrester collaborated with NASSCOM (the industry association for the IT BPO sector in India) and Indian Software Product Industry Round Table (iSPIRT) to identify emerging business technology companies in India. More than 200 nominations were received for a survey conducted from April 2014 to September 2014. After initial screening, 40 companies were identified, of which 10 companies were finalized to feature in this report.

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Indian Enterprise Software Products on Growth Path. Enterprise Software Product Excellence Matrix

Publisher: Nasscom

Authors: Nishchal Khorana | Achyuta Ghosh

Publication Date:July 18, 2014

Enterprise applications form the highest concentration segment for Indian firms with over 300 Indian software products. Domain knowledge is the key differentiator being leveraged to drive growth in Indian and global markets. NASSCOM has partnered with Frost & Sullivan, to drive a nomination-led initiative – The Product Excellence Matrix recognizes Indian software products across defined categories which have achieved strategic approach and excellence to growth. Customer Communications Management solution of Intense has been recognized as Achiever in the Product Excellence Matrix.

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