Digital customer engagement

UniServe™ NXT Digital
Customer Engagement Hub

End-to-end, two-way customer engagement across channels

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Centralized UniServeTM NXT platform

Deliver consistent communication across – SMS, email, push notifications, and in-app messages across the entire customer lifecycle.

Strong API Layer

Integrating all your IT systems ensures rules-driven, personalized notifications to customers. We support integration of CRM, ERP, billing, order management, and service delivery software.

Built-in Analytics Engine

Deliver contextual messages using accurate customer data insights.

Delight customers by connecting multiple internal stakeholders

Unify all customer communications applications across different departments, enabling intelligent communications.

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Delight customers by connecting multiple internal stakeholders

Consistent, contextual communications throughout the customer lifecycle

Operate all communications, from onboarding customers to registering customer feedback post-purchase while ensuring brand consistency.

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Engage customers with unified campaigns across multiple channels

Send personalized campaign messages relevant to the customer's position in the sales funnel to drive sales in online and physical stores. Generate more leads and enhance customer experiences with our technology.

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Reduce Customer Service Costs

Less calls to your contact center, more customers using exposed self-service channels mean less overall customer service costs. On-the-go transaction alerts update customers automatically.

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Listen to the Customer's voice

Trigger automated alerts after every transaction and register customer feedback through their preferred channel. Analyze customer feedback and use it to deliver enhanced customer experience. Engage employees and drive yourdigital business transformation.

Deliver contextual experience using tiny data

Cloud-based Digital Engagement Hub

Our cloud-based technology offers unprecedented flexibility and scalability. We take customer experience to the next level by offering contextual and personalized communications from any device you own, to any device your customers use.

Frequently Asked Questions

With a digital engagement platform, organizations can stream in customer data stored in various sources such as POS systems, mobile wallet apps, web ordering systems, SKU tracking, and in-app ordering to create a single customer profile that is updated in real time.
Customer engagement platform is a software that helps you engage with your customers through every touchpoint they could possibly have with your organization. It houses a database of connected content and tracks your audience as they transform from strangers to prospects to customers and eventually to promoters.
Customer engagement benefits buyers and suppliers alike by increasing close rates while meeting current B2B customer expectations. It can keep customers engaged throughout their purchase journey to develop customer loyalty and collect valuable customer information.
As the business environment becomes hyper-competitive, more businesses are finding value in mobile and web apps to boost customer engagement. Apps streamline the customer’s buying process, automate many routine tasks, and enable new possibilities, to drive engagement better.
When customers have a better experience throughout all their interactions with a brand, they are more likely to remain loyal, provide more revenue over time, and become brand advocates. Research shows that loyal customers are worth up to 10 times as much as their first purchase.

Transform your customer experience and equip business agility

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