Communication Media

Creating a seamless customer experience with our Digital Customer Engagement solution

 

The Customer Communications Management (CCM) solution built on UniServe™ NXT caters to enterprise communication needs across multiple domains – telecom, banking, insurance, government, utilities, and more. Technology is changing the dynamics of customer engagement, which is critical for gaining market share.The new-age customer expects technologies like connected devices and social media to create superior, personalized and consistent experience.

Digital Platform Advantage:

While every stakeholder of your enterprise has role to play in delivering superior customer engagement, UniServe™ NXT, our digital platform helps them collaborate with each other to take customer experience to the next level.

Offer personalized customer journeys:

Enterprises can engage with customers in real-time, and hyper-personalize customer journeys for upsell/cross sell, thus improve brand loyalty.

Interactive communications drive self-help:

The benefits of our CCM solution are many such as
  • Two-way interactive video communications with features like password protection, integration with virtual assistants and mobile apps that drive self-help
  • Personalized cross-sell and up-sell that improve revenues, centralized alerts and notifications engine that engage customers and
  • Single view of the customer to internal and external stakeholders by bridging data silos all of which ensures a superior customer experience

Reduced costs, improved customer experience and improved revenues:

Our award-winning platform has been featured in Gartner Market guide as Representative Vendors of the CCM and Aspire Leaderboard in the Leader Quadrant, Business Automation Domain and CCM, 2020. With UniServe™ NXT we help enterprises
  • Send more than 500 million communications in a day
  • Reduce costs of customer communications by up to 50%
  • Ensure effective call resolutions and reduction in call centre costs
  • Achieve higher ROI through more profitable customer relationships and more.

Transform your customer experience and equip business agility