Communication Media

Creating a seamless customer experience with our Digital Customer Engagement solution


The Customer Communications Management (CCM) caters to enterprise communication needs across multiple domains – telecom, banking, insurance, government, utilities, and more. Technology is changing the dynamics of customer engagement, which is critical for gaining market share. The new-age customer expects technologies like connected devices and social media to create superior, personalized and consistent experience.

Digital First Advantage

While every stakeholder of your enterprise has a role to play in delivering superior customer engagement, UniServe™ NXT platform helps them collaborate with each other to take customer experience to the next level.

Offer personalized customer journeys

Enterprises can engage with customers in real-time, and hyper-personalize customer journeys for upsell/cross sell, thus improve brand loyalty.

Interactive communications drive self-help

The benefits of our CCM solution are many such as
  • Two-way interactive video communications with features like password protection, integration with virtual assistants and mobile apps that drive self-help
  • Personalized cross-sell and up-sell that improve revenues, centralized alerts and notifications engine that engage customers and
  • Single view of the customer to internal and external stakeholders by bridging data silos all of which ensures a superior customer experience

Reduced costs, improved customer experience and improved revenues

Our award-winning product has been featured in Gartner Market guide as s Representative Vendors of the CCM and a ‘Leader’ in Aspire Leaderboard™ 2021 for Business Automation and as ‘Comprehensive’ on the Overall Leaders, Communication Composition and Omni-channel orchestration grids. With UniServe™ NXT we help enterprises

  • Send more than 500 million communications in a day
  • Reduce costs of customer communications by up to 50%
  • Ensure effective call resolutions and reduction in call centre costs
  • Achieve higher ROI through more profitable customer relationships and more.

Transform your customer experience and equip business agility