The Customer Communications Management (CCM) caters to enterprise communication needs across multiple domains – telecom, banking, insurance, government, utilities, and more. Technology is changing the dynamics of customer engagement, which is critical for gaining market share. The new-age customer expects technologies like connected devices and social media to create superior, personalized and consistent experience.
While every stakeholder of your enterprise has a role to play in delivering superior customer engagement, UniServe™ NXT platform helps them collaborate with each other to take customer experience to the next level.
Enterprises can engage with customers in real-time, and hyper-personalize customer journeys for upsell/cross sell, thus improve brand loyalty.
Our award-winning product has been featured in Gartner Market guide as s Representative Vendors of the CCM and a ‘Leader’ in Aspire Leaderboard™ 2021 for Business Automation and as ‘Comprehensive’ on the Overall Leaders, Communication Composition and Omni-channel orchestration grids. With UniServe™ NXT we help enterprises