The Customer Communications Management (CCM) caters to enterprise communication needs across multiple domains – telecom, banking, insurance, government, utilities, and more. Technology is changing the dynamics of customer engagement, which is critical for gaining market share. The new-age customer expects technologies like connected devices and social media to create superior, personalized and consistent experience.
While every stakeholder of your enterprise has a role to play in delivering superior customer engagement, our Digital Suite of products helps them collaborate with each other to take customer experience to the next level.
Enterprises can engage with customers in real-time, and hyper-personalize customer journeys for upsell/cross sell, thus improve brand loyalty.
Our award-winning product has been featured in Gartner Market guide as s Representative Vendors of the CCM and a ‘Leader’ in Aspire Leaderboard™ 2021 for Business Automation and as ‘Comprehensive’ on the Overall Leaders, Communication Composition and Omni-channel orchestration grids. With UniServe™ NXT we help enterprises