Communication Media

Creating a seamless customer experience with our Digital Customer Engagement solution

 

The Customer Communications Management (CCM) caters to enterprise communication needs across multiple domains – telecom, banking, insurance, government, utilities, and more. Technology is changing the dynamics of customer engagement, which is critical for gaining market share. The new-age customer expects technologies like connected devices and social media to create superior, personalized and consistent experience.

Digital First Advantage

While every stakeholder of your enterprise has a role to play in delivering superior customer engagement, our Digital Suite of products helps them collaborate with each other to take customer experience to the next level.

Offer personalized customer journeys

Enterprises can engage with customers in real-time, and hyper-personalize customer journeys for upsell/cross sell, thus improve brand loyalty.

Interactive communications drive self-help

The benefits of our CCM solution are many such as
  • Two-way interactive video communications with features like password protection, integration with virtual assistants and mobile apps that drive self-help
  • Personalized cross-sell and up-sell that improve revenues, centralized alerts and notifications engine that engage customers and
  • Single view of the customer to internal and external stakeholders by bridging data silos all of which ensures a superior customer experience

Reduced costs, improved customer experience and improved revenues

Our award-winning product has been featured in Gartner Market guide as s Representative Vendors of the CCM and a ‘Leader’ in Aspire Leaderboard™ 2021 for Business Automation and as ‘Comprehensive’ on the Overall Leaders, Communication Composition and Omni-channel orchestration grids. With UniServe™ NXT we help enterprises

  • Send more than 500 million communications in a day
  • Reduce costs of customer communications by up to 50%
  • Ensure effective call resolutions and reduction in call centre costs
  • Achieve higher ROI through more profitable customer relationships and more.

Transform your customer experience and equip business agility