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Industry Insights

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Video based KYC in Insurance Sector

Hyderabad- September 25, 2020 :
History & Functionality:

Insurance is a contract of assurance between the Insurance company and an Individual / Organization to mitigate risk . It is an understanding with the insurance company that by paying a regular premium, the customer will be eligible to cover any unfortunate loss that occurs like Road Accident, Fire accident, Property loss, Loss of life etc., subject to the terms and conditions mentioned in the type of policy purchased examples Eg : Life Insurance, General, Motor, Health, Property etc., for different purposes and needs.

If we look back into the history of Indian Insurance Companies, the first insurance company started in Kolkata in the year 1818, followed by companies set up in Madras and Bombay between the years 1823 to 1829. And in the year 1972, all the general insurance companies were nationalized and merged into 4 Insurance comp...

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Ensure Data Privacy with Customer Identity Management Solution

Hyderabad- August 28, 2020 : One of the major challenges faced by businesses today is Data Security. As businesses grow, the use of multiple software also increases and Data Security is a crucial concern. For ensuring smooth operations, enterprises must have a strong Customer Identity Management Strategy in place to protect customer information with Customer Identity Management (CIM).

With remote and virtual workforce being the norm during these COVID times, CIM has gained a lot of traction with the corporates, owing to the increased use of multiple devices and platforms. However, this has also led to the associated risks of data breach and have raised a question on Data Privacy.

In today's digital world the survival of the businesses depends on quickly adapting to the new changes in the market trends, which will have an impact on Clients, Vendors, staff, systems and also on Data Security.


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Digital CX in Telecom Sector

Hyderabad- August 12, 2020 : A fact to accept today is that the World is heading towards Digital transformation in all aspects. Be it Telecom, Banking, insurance, Healthcare, Education and other prominent domains Digital Customer Experience plays a crucial role in fulfilling the needs of the customers. In today’s Digital era “Enhanced Customer Experience” can be provided to customers in different forms. Not just for the Customers, Digital CX has become a Unique Selling Point (USP) for sales professionals to promote their products in the market and to justify how they are different from their competitors. This helps them acquire new businesses.

We see most enterprises are turning digital today, however, the other side of the coin always exists. Industry expert, James Messer (Forbes Council Member, Forbes Technology Council , Founder & CEO of Gotransverse) talks about the transformation yet to ta...

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Role of Digital Transformation in Banking Sector during these COVID times

Hyderabad- July 15, 2020 : The impact of COVID 19 on the World Economy is disturbing. It has affected industries across the globe particularly the BFSI Sector. 

According to the recent article by Livemint( , India's third biggest private-sector lender , Axis Bank Ltd has announced a loss of Rupees 1388 crore INR for the period of Q4 due to the COVID crisis in the month of April 2020. Yet another large player in the market “Indian Bank”  lost 218 crores in Q4  and “Bank of India” announced a net loss of Rupees 3571 crore in Q4 under loan-loss provision. The list goes on as the fact remains that there are a number of banks facing hugelosses during these pandemic times.

Recent statistics as posted by various analysts reveal that the major reasons for the losses are due to the Non Performing Assets (N...

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Enhance your Customer Experience with Digital CCM Solution during COVID times

Hyderabad- June 26, 2020 : COVID -19 has pulled the global economy into a slowdown. People have lost jobs, businesses have slowed down and these have surely impacted the global economy. According to a recent article in Economic times, "This is the World's biggest lockdown and may have cost a loss of Rs 7-8 lakh crore to Indian economy just in a span of 21 days during Lockdown 1.0" ( Ref: The Financial holiday is still being implemented at many locations across the globe as the severity of COVID is yet to come down and the statistics of l...

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Digital Customer Onboarding during Pandemic Times

Hyderabad- June 09, 2020 : The pandemic has generated a great demand for Digital Solutions. With customers and employees confined to their homes, it is critical for businesses to offer secured digital onboarding services in a way that it eliminates the time and cost required to manually validate a customer, speed up customer onboarding seamlessly while authenticating customers’ identities with 100 % compliance to KYC norms / SEBI regulations.

According to recent article published on, “Digital Onboarding helps reduce the number of customers visiting the branches, it also saves time of the executives from facing the customers directly. If board meetings, family get-togethers and even marriages can happen via video calls, can opening bank accounts be far behind? Several Indian banks are preparing to offer customers the option of opening a new account through video conferencing in...

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How Telecoms drive business and build a competitive edge with exceptional B2B Customer Experience

Hyderabad- May 15, 2020 : Accenture. reports that “77% of consumers are no longer loyal to any particular brand, telecoms must work harder than ever to retain their customer bases.”

“According to research by B2B International, only 14% of large B2B companies are truly customer-centric: where the customer experience is deeply ingrained in the company culture. This indicates that B2B organizations have significant work to do to become more customer-focused. But it also highlights an opportunity for B2B firms to differentiate their brand and improve profitability by delivering superior customer experience.

Understanding the complex experience The Telecom industry is a major player in the B2B segment offering a wide range of services to their customers. From mobile to broadband they offer a multitude of services across customer groups. The complexity of these along wi...

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Intelligent Digital Forms (Z-Forms)

Hyderabad- Feb 24, 2020 : Digital Forms are an updated or the e-version of paper forms. These can be accessed from anywhere in the world; these are economic in comparison to the printed forms. The use of digital forms reduces the cost of printing and unlike paper forms, the digital ones can be filled faster and the information entered is accurate.

Features of Digital Forms
Digital forms are user-friendly with a host of features such as camera, location, address, user credentials and much more. The data is stored and secured thus minimizing risks associated with security and confidentiality.

Here’s why enterprises must make the switch to effortless data management with digital forms. Going paperless enhances productivity, improves efficiency, saves time, money and resources.


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Evolving CCM and the journey thus far (1980-2020)

Hyderabad- Feb 10, 2020 : The late eighties saw the launch of a revolutionary product, Customer Communications Management (CCM) software, a product that made an immense impact in the market. Banks, Telecom companies, Insurance companies and Financial Institutions introduced Customer Communications Management software for their transactional documents such as SOA, Bank account Statements, invoices etc.

Today, four decades since the launch, the CCM engine has made a mark in the domain of Customer Service with enhanced Customer Experience being the major advantage delivered. CCM is no longer defined by print and documents. The CCM solution has made its way into centralized communication platforms, customized to meet the requirements of the user.

A powerful Customer Communications Management Software delivers business value for organizations and improves customer experience amongst the ma...

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Beyond Connectivity! Why telecoms in India need to rethink their revenue generation strategy?

Hyderabad- Nov 06, 2019 : According to the expectations of Industry experts, a huge growth was projected in Telecommunications sector worldwide for (FY 2019). However, it is evident that in comparison to Telecommunications, industries such as IT, Healthcare & Manufacturing are leading and are one step ahead in the aspect of revenue generation. Now, it’s the turn of Telecom Sector to understand the root cause for low performance.

Analyzing the scenarios that support the above statement at the grass root level, segregating the industry’s performance geographically, a country like India with a population of 1.3 billion where more than 80% (number on rise) of the population is using mobile phones and other digital services, an analysis must be initiated by the top shots of the industry as to why we are still lagging behind? For a country that excessively uses the internet and mobile phones, the sec...

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