Communication Media

Resources

Accelerate your digital transformation to become more relevant to customers

1. Digital Transformation in the Telecom Industry

Being customer-centric is not a choice anymore; it is a must for telecom service providers to survive. The journey of being customer-centric should start from understanding the customer and then aligning your organization aroun  [...]

View

2. Customer experience with UniServe™ NXT platform

Enterprise customers today need greater visibility and want service providers to partner with them to achieve business growth. Being customer-centric is not a choice anymore; it is a must for telecom service providers to surviv  [...]

View

3. Smart compliance of regulations for registration of telephone subscribers

Customers today want their onboarding to be as smooth as possible. So, enterprises today should be focusing on enhancing their services in order to enhance experience. There is also the concern of the services being misused as   [...]

View

4. Billing Revenue Assurance and Audit - Complexities and Challenges

Worldwide, today’s Telecom Service Providers are grappling with problems of revenue leakage, customer dissatisfaction and compliance complexities arising out of billing inaccuracies. On one hand, when customers are over-b  [...]

View

Transform your customer experience and equip business agility