5G and a glimpse of what the future looks like

Enterprises are racing towards the fastest 5G network and will soon be the talk of the day.

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We help enterprises across Insurance, Telecom and Banking domains digitalize their customer experience lifecycle.

Watch the video to know how our Digital Customer Engagement solution helps deliver a seamless customer experience.

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Don't let the Covid-19 affect business

Tough times are pushing digital transformation to the front of the line. Read the datasheet to know how enterprises can enable business continuity.

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Digital Customer Engagement

Understand customers’ evolving digital-first preferences and leverage video communications to deliver real time experiences.

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The Digital Advantage

Optimize digital customer experience with customer-centric, innovative solutions that deliver value to customers.

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Redefining Customer Experience
for a leading TSP in UK

Watch this video to know how the world’s second largest telecom service provider saved 4 million Euros in only operational costs and embarked on a Digital Transformation journey of Enterprise Customer Experience.

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Digital Solutions for enhanced CX

We create strong partnerships with our customers, with innovative solutions for their business challenges. Read how a British satellite telecommunications company, one of the pioneers and world leaders in mobile satellite communications, implemented our CCM solution to enhance customer experience.

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Recognized in the Aspire Leaderboard

Intense Technologies has been positioned as a ‘Leader’ in the 2020 Aspire Leaderboard Business Automation grid and as a ‘Focused’ vendor in the Overall Leaders for CCM,Communication Composition and Omni-channel orchestration grids.

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Recognized in
Gartner Market Guide for CCM

Intense Technologies has been named in Gartner Market Guide as one of Representative Vendors of the Customer Communications Management.

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Digital Onboarding for
a superior customer onboarding journey

Onboarding customers is faster and more efficient with UniServe™ NXT.

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Stay agile while driving
digital engagement

Empower customers with self-help and interactive video communications
powered by UniServe™ NXT.

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Digital First Platforms-
the way forward

Forward-thinking Telecoms understand that Digital First Platforms offer increased agility, while improving the customer experience journey.

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Improve Customer Focus
with Digital First

Navigate and thrive in the fast changing digital world. Even as workforces go remote, we help enterprises empower their customer to stay connected. Watch this video to see how banks can differentiate their services and engage customers better.

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The Digital Advantage

Insurance companies can stay ahead in the digital race with UniServe™ NXT- a platform based customer engagement solution that digitalizes customer experience.

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Unlock value with Digital First Platform

A Digital First Platform allows collaborative innovation from diverse stakeholders across the organization. Download the Brochures to learn how organizations can improve processes and capture value for business teams.

 

Finance

Customer Experience

Information Technology

Operations

 

Track and monitor payments in real time and enhance CX
Get real-time insights into customer journeys

 

Frequently Asked Questions

What is digital customer onboarding?

Digital customer onboarding, also called remote onboarding, is a process that is completely online. Customers are free to begin the process wherever they’d like, wherever they’d like, instead of sitting in your office or store and going through the process on your time.

Who is responsible for customer onboarding?

A Customer Onboarding can be done by a customer success manager (CSM), an onboarding specialist or some other department (sales, support etc) depending on the specific requirements. A customer onboarding specialist allows customers to meet success by ensuring account implementation begins on a happy note. With customer onboarding specialists, customers will be educated on the ways to use products or services in a smooth, hassle-free manner.

Why is the customer onboarding process important?

Once you know that the steps you follow to welcome new clients into your business work and help you deliver a great customer experience, you can automate your process, reproduce it, and use it with every new client you start working with. And this, in turn, allows you to grow and scale your business in a quicker and more efficient way.

Transform your customer experience and equip business agility

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