Digital customer engagement

Digital Transformation

Digital transformation is not just desirable – it’s absolutely necessary

Customer Centricity

UniServe™ NXT uses an outside-in approach that allows you to put your customers and their demands first. Re-engineer your processes with customer preferences as your first priority.

Business Agility

The UniServe™ NXT platform helps you transform your business processes for agility. Deliver highly personalized engagement across all the channels your customers demand access through.

Operational Efficiency

UniServe™ NXT unifies existing IT infrastructure to streamline operations. Business processes become more agile, responding to business requirements and service-level agreements in a timely, efficient manner.

UniServe™ NXT transforms traditional businesses to digital businesses

UniServe™ NXT specializes in end-to-end digitalization of business processes

One of India’s largest and leading public sector units providing comprehensive range of telecom services implements our solution to enhance their subscriber experience, digitalize customer acquisition and send personalized communications

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Bridge data silos

Customer data integrity and integration becomes unmanageable because legacy systems create data silos. UniServe™ NXT uses comprehensive data virtualization capabilities to lay the foundation for transforming silos into useful, connected databases. We connect legacy and modern applications to cater to customers’ needs. This lets enterprises enjoy the benefits of digital transformation without needing to replace existing infrastructure.

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Unified Customer Identity

UniServe™ NXT helps you gain a 360-degree view of your customers. Exploit context-aware data to further enhance your understanding of customer. With this data, you can offer the right product to the right customer at the right time. This improves customer satisfaction, streamlines the digital experience and boosts the bottom line.

Deliver Omni-channel Customer Experiences

UniServe™ NXT helps you offer unified experiences to your customers throughout all corporate touch points. We ensure the same customer experience regardless of the channel used, with online and self-service capabilities that do not require human intervention for specific operations.

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Monetize data with digital marketing services

UniServe™ NXT is your partner in monetizing customer data. We help you launch personalized, contextual campaigns that improve customer lifetime value and create new revenue sources. Take your customer engagement to the next level with responsive designs and interactive messaging delivered according to customer preferences.

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Generate Opportunities for Collaboration

UniServe™ NXT makes it easy to build a new ecosystem that seamlessly integrates partner enterprises. Let your partners offer their products to your customers in a transparent way. Powerful APIs can be configured to connect people, processes, and things – an immensely useful tool for delivering contextual experiences across multiple channels.

Frequently Asked Questions

Digital transformation is the process of using digital technologies to create new or modify existing business processes, culture, & customer experiences, so as to meet changing business and market requirements.
By leveraging the unique combination of technology, business transformation and digital knowledge with proprietary digital tools, companies can jumpstart or accelerate their transformation journey. This is called a transformation platform.
A Digital Transformation Platform is a computing platform, which is used to support the orchestration of business models in support of the digital transformation of an enterprise, where digital transformation describes a foundational change in how an enterprise delivers value to its customers.
There are six different types of business transformation i.e. Organizational Transformation, Management Transformation, Cultural Transformation, Digital Transformation, Information Systems Transformation, and Transformation of Business Processes.
Digital transformation framework is a roadmap of what digital strategies guide your business in a competitive evolving business landscape. It is a reference point and root of digital transformation projects. It aims to improve business’ digitization processes by identifying the goals of digitization.

Transform your customer experience and equip business agility