Communication Media

Interactive Communications for Banks

 

The new era of digital customer engagement is here

The rapid adoption of digital is radically changing the bank-customer relationship. Higher competition and increasing customer demands are pushing banks to focus on differentiating their services and engaging customers better. Evolving times have led to higher competition and increasing customer demands. To meet these demands while improving operational efficiency and differentiating their services, it is becoming essential for banks to change their customer engagement & communication strategy, which is a highly personalized, relevant digital experience that is consistent across channels.

Transform your customer experience and equip business agility

Given the growing needs of customers, an omnichannel customer experience becomes essential. Banks need to transform their communication from static to mobile first, interactive, contextual and self-service driven two way interaction with their customers.

Our Digital Customer Engagement solution for Banks built on UniServe™ NXTplatform helps send personalized, consolidated and interactive communications!

The solution helps in streamlining processes and consolidation of statements across various services offered.

  • Communications can be sent to your customers through multiple channels.
  • Customers can login with their password protected interactive statements.
  • View their statements and pay bills from within the statements.
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  • Analyze spend to comprehend expense.
  • Register their feedback.
  • View personalized offers based on their transactions and demographic details, and chat with customer care for their queries, all from within the interactive statement.

Transform your customer experience with digital solutions!

The Digital Customer Engagement Solution built on UniServe™ NXT allows banks to differentiate their services, reduce costs and enhance customer engagement leading to a competitive edge and delivering superior customer experience to win customer loyalty. Large banks already use our solution to digitally transform and stay agile while improving customer experience.

Transform your customer experience and equip business agility