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Intense Technologies Recognized in Gartner Magic Quadrant for Customer Communications Management Software

Hyderabad, February 7, 2017 - India headquartered enterprise software products company Intense Technologies, with leadership presence in South Asia telecom, and emerging presence across the U.S, LATAM, EMEA and APAC geographies announced that Gartner, Inc. has positioned Intense Technologies as a Niche Player in their Magic Quadrant for Customer Communications Management (CCM) Software report, published on 26th January 2017

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According to Gartner, “Customer communications management tools are evolving from supporting static, printed output and one-way broadcasting to creating dynamic, on-demand communications via multiple channels. Application leaders should use this report to help them assess the best CCM solution for their organization.”

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Intense technologies believes its recognition as a niche player is due to:

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  • Comprehensive customer experience platform which includes CCM capabilities that has been implemented across verticals of Telecom, Banking, Insurance and Government
  • Our strength to break silos and build business agility by connecting to legacy as well as modern IT systems which creates a 360-degree view of the customer
  • Our centralized CCM solution provides greater agility and delivers omni-channel customer experience
  • UniServeTM 360’s leadership position in Indian market demonstrates solution robustness and transaction processing capabilities

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On the occasion, Mr. Shastri, MD, Intense Technologies Ltd. said,

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“We naturally feel honored receiving recognition by Gartner, Inc., the foremost of authorities on information technology research. Being positioned in the Gartner Magic Quadrant in the niche category is a matter of pride for us. We are continually investing in building solutions to address complex everyday problems of our clients, who are an authority in their respective domains of telecom, BFSI, healthcare, utilities, etc. We feel this will help us increase our reach penetrating into global markets.

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Such recognitions impel us to do better. Our soon to be launched UniServeTM NXT platform with state-of-the-art architecture has built-in capabilities of robotic process automation for digitalization of business processes. We hope this will keep us at the edge of tomorrow’s technologies today and we will be able to offer efficient solutions to our clients.”

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Being identified in such highly prestigious reports, we feel, has always been a welcome development for technologists and vendors due to the high profile nature of Gartner, Inc. Companies rely on Gartner’s reputation in their decision-making process.

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We believe Intense Technologies’ mantra of making businesses more agile by leveraging existing underlying infrastructure to address changing needs is gaining the attention of not only the present but also prospective clients, along with highly-regarded tech research titans like Gartner, Inc.

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Click to know more

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About Intense:

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Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC. Our enterprise software products are used globally by Fortune 500s for digital transformation of customer centric business processes resulting in improved revenues, greater customer centricity and reduced operational expenses. We serve across 4 continents, with a 70% market share in Telecom in South Asia. Today, we process 25 billion USD worth of client revenue data and have a 500 million subscriber base across our engagements. Intense Technologies has sales offices in Singapore, UAE, USA and UK.

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Intense Technologies: BSE: 532326; ISIN: INE781A01025; Bloomberg: INTEC IN

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For further information, please contact:

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Madhavi S, Head Marketing

Intense Technologies Ltd.

Phone: 9885733375 ; 040 4455 8578

Email: madhavi@in10stech.com

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About Intense Technologies Limited
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Intense Technologies is a publicly listed, AI-first, Platform-driven Services Company specializing in mission-critical solutions for communications, data management, and process automation across the BFSI, Telecom, and Government sectors. Through its innovative platforms, the company impacts a billion lives daily and processes over $25 billion in revenue data annually. Recognized by leading industry analysts such as Gartner, IDC, Aspire, Celent, and Omdia, Intense continues to empower enterprises with best-in-class IP-enabled platforms and services to help them achieve their digital-first goals. Serving clients across four continents, Intense Technologies has helped leading banks achieve three-digit crore savings by centralizing and optimizing their customer communication processes. The company handles the delivery of 1 billion notifications annually, generates 50 million statements monthly, and has successfully onboarded over 1 billion subscribers.

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