Information technology research and advisory firm, Gartner, Inc has cited Intense Technologies in a recent report on Customer Communications Management solutions. Gartner’s reports covered the state of the CCM market insofar as identifying the present, future trends, and those leaders in customer communications and management solutions. The report detailed the maturity of the CCM market and those areas desirable to customers in CCM solutions, giving support to the business model and evolution of Intense Technologies CCM strategies. From the report:
“CCM is a mature market, but one that still sees much innovation — not all of which is coming from the larger vendors. Customers reported that their top reasons for considering a new CCM offering were related to flexibility of the solution in adapting to changing business needs, the need for new functionality that was not supported by an existing tool, and the technical obsolescence of their existing tool.”
Our platform helps customers to have consistent omni-channel engagement throughout the customer life cycle. We build business agility by leveraging the existing infrastructure.
We feel being identified in these highly prestigious reports has always been a welcome inclusion for technologists and vendors due to the high profile nature of Gartner, Inc. Companies rely on Gartner’s reputation in their decision-making process. Being mentioned at all is an honor for any firm.
Speaking on this occasion, CEO of Intense Technologies, Jayant Dwarkanath, said “It is a proud moment for Intense to be mentioned yet again by Gartner. This is the second year in a row that we have been cited in the report as a vendor for customer communications management solutions, and for us that is a great honor because we believe it indicates we are on the right trajectory. We are investing in new geographies and sure of surpassing the revenue threshold for this solution very soon.”