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- In the digital era, customers increasingly expect real-time communications delivered via their preferred channels . Legacy communication systems with limited personalization capabilities present barriers. They are not built to meet today’s ever-changing customer requirements and regulatory guidelines.
Move to the cloud for better
cost optimization & performance
Intense Technologies' cloud-hosted CCM solution,
UniServe 360 helps you stay on top by reducing data complexities, operational overheads and cost of change while efficiently operate at scale keeping pace with business needs and regulatory changes.
UniServe 360 helps you stay on top by reducing data complexities, operational overheads and cost of change while efficiently operate at scale keeping pace with business needs and regulatory changes.
Move to a fully managed, cloud-hosted Customer Communications Management (CCM) solution and achieve a secured, customer-centric, fully compliant, cost-saving approach to improve customer experience.
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Why UniServe 360? Trusted by clients and recommended by experts
Ranked No.2 globally by customers amongst CCM vendors featured in the Gartner Peer Insights, 2021, 94% of customers have rated the service we deliver as "excellent" with outstanding product functionalities.
In the post-covid era, as the world moves swiftly towards digital, our digital customer engagement solutions have been recognized year after year, as in the ‘2021 Gartner Market Guide for CCM’ and as ‘Leader’ in the 2021 CCM Aspire Leader board’s Business Automation grid.
Recognized by leading analysts year after year for outstanding product capabilities, UniServe 360 is our award winning CCM solution.
Deliver Unified and Responsive
Customer Communications
Ensure personalized, effective, and compliant communications in line with your branding guidelines
Interact with your customers on-demand through their preferred digital channels
Leverage social media platforms to expand customer reach and trigger dynamic, event-based interactions
Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements.
Accelerate innovation,
intelligence,
and business value
- Fully-managed services- We securely handle your received data which is automatically processed, formatted into a communication output, delivered to the customer’s preferred channel on a securely hosted CCM solution in the cloud.
- Skilled - Our teams are highly-skilled in turning data into personalised, contextualized and targeted communications.
- Cloud hosting- Highly secure multi-tenant cloud-hosted solution, which cuts down your need for costly licenses or in-house specialists.
- Hyper Personalization - Content can be incorporated that is relevant to each customer and leveraging existing communications to promote more relevant additional products and services.
- A direct cost-to-output ratio; reduced CapEx and OpEx
Our CCM solution dynamically scales to meet the demands of predictable and unpredictable communication spikes, be it monthly communications, event-driven correspondence or Ad-Hoc communications.
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Notify instantly with centralized hub on CLOUD
Tried, tested and trusted by Fortune 500 companies across 4 continents, our digital customer engagement solutions are designed to uniquely meet our clients’ needs while opening doors to new business opportunities.
We’ve moved up the value chain with innovation accelerators such as AI and ML. Now, enterprises can build customer loyalty with personalized real time notifications on cloud with a centralized Customer Engagement Hub that alerts and notifies your customers the right way and at the right time.
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Benefits
Learn Why Our Customers Choose UniServe 360
Faster. Easier. Cost-effective. Impactful.
These were some of the goals of leading enterprises as they managed burgeoning customer communication requirements. Read some of our case studies to know how we helped them focus on cost reduction like never before—facilitated innovation and future growth while keeping costs in check.
CONTACT US
Join our growing list of
happy clients!
Communicate more effectively, use technology to improve customer experience, with a CCM solution hosted on the cloud. TALK TO OUR TEAM or email us your requirements at marketing@in10stech.com and we'll reply to you in a jiffy.
Looking for a personalized walkthrough demo? We've got you covered.