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Onboarding customers is faster and more efficient with UniServe™ NXT

 

Digital Customer Onboarding

Here is an interesting case-study of one of the fastest growing 4G Telecom service providers in the world. The TSP implemented our award winning UniServe™ NXT platform based Customer Onboarding Solution and improved its customer experience drastically. The Digital Onboarding solution helped the Telecom Service Provider to onboard customers in less than 10 minutes.

Here are some of the challenges faced by the TSP before implementation

  • To onboard different customer segments
  • Support both digital and physical channels and
  • Extract data from national database, while meeting all regulatory mandates

Digital Transformation platform

The solution built on our platform, UniServe™ NXT, connected to various customer response applications where they could send personalized, relevant, multi- lingual and marketing messages to the customers. The highly user friendly application allows seamless integration with business systems like CRM, activation system, Core billing etc.

UniServe™ NXT – the game changer

The TSP benefitted greatly from the solution

  • Helped onboard customers in less than 2 minutes
  • 100% compliance to all regulatory mandates
  • They achieved 100 million subscribers in 170days
  • They were also able to send out 200 million digital communications in a day
  • The application was scaled to support 500 million notifications per day
  • And currently, they are onboarding 1.5 million subscribers per day

Digital customer onboarding-Transform your enterprise for a digital future now!

Use our Onboarding solution that comes with strong case management capabilities, helps capture data from multiple sources, avoids data de- duplication, and sends automated alerts and more. With the right Customer Onboarding solution, enterprises can start off their customer relationship on the right note by Onboarding them in half the time.

Transform your customer experience and equip business agility