Here is an interesting case-study of one of the fastest growing 4G Telecom service providers in the world. The TSP implemented our award winning UniServe™ NXT Digital Suite based Customer Onboarding Solution and improved its customer experience drastically. The Digital Onboarding solution helped the Telecom Service Provider to onboard customers in less than 10 minutes.
Here are some of the challenges faced by the TSP before implementation
The solution is connected to various customer response applications where they could send personalized, relevant, multi- lingual and marketing messages to the customers. The highly user friendly application allows seamless integration with business systems like CRM, activation system, Core billing etc.
The TSP benefitted greatly from the solution
Use our Onboarding solution that comes with strong case management capabilities, helps capture data from multiple sources, avoids data de- duplication, and sends automated alerts and more. With the right Customer Onboarding solution, enterprises can start off their customer relationship on the right note by Onboarding them in half the time.