The world's second largest telecom service provider was increasing their wallet share through Mergers and acquisition and launch of new products. This eventually led to a complex IT eco system where multiple systems operated in silos. Multiple billing, bill presentment, CRM, analytics, Self-care and distribution systems operated in silos resulting in a disjoint experience. Manual intervention in executing processes was laborious and increased inaccuracies. Maintaining multiple redundant systems further increased costs. Absence of single view of the customer to multiple stakeholders was resulting in more disputes.
The business impact was High operations costs, inconsistent customer experience and increased DSO.
Here's how we helped the TSP with a drastic reduction in expenses within the 1st year of implementation of our award winning UniServe™ NXT platform.
The TSP redefined their B2B customer experience with our B2B Customer Experience Solution built on UniServe™ NXT platform and decommissioned multiple self-care, CRM, Analytics, bill presentment, and distribution systems with a single platform there by providing superior customer experience and reducing operations costs.
UniServe™ NXT based B2B solution can take your enterprise to the NEXT level!