We deliver agility by digitalizing your customer experience life-cycle for greater customer centricity.
Our platform, UniServeTM, is trusted by Fortune 500 enterprises to differentiate their services by delivering unified, consistent, and personalized experience every time their customers interact with them through various channels.
How does UniServeTM impact customer experience throughout the customer journey ?
End-to-end automation of customer onboarding for 50% faster turnaround and 40% reduction in customer acquisition costs.
Modernization of order management systems for unified experience
Insights on customer data to establish identity across various services;
Ensure metering accuracy with automated pre bill auditing
Unified platform for omni-channel customer communications management
B2B and B2C customer self- service portals with end-to-end capabilities
Analytics on spend, demographics and social behavior for customer lifetime value management
You can now deliver ultimate customer experience which is seamless across channels
by ensuring greater alignment of your internal teams to the promise of your brand.
Our approach is to have an outside-in view by quickly modernizing your existing IT ecosystems to create a federated customer experience across channels.
Create a single identity of customers with multiple subscriptions across lines of business by federating systems of record operating in silos
Gain 360 degree view of your customer interactions across multiple touch points by analyzing
demographics, spend patterns and social behavior
Equip your internal stakeholders with right information about your customers, at the right time in
Design, process and send consistent, personalized and interactive communications to your
customer through unified distribution platform for multiple channels
Digitalize customer interfacing processes across the lifecycle for fast and efficient service delivery
Platform sets the stage for digitalization of low performing, high impact customer centric processes for immediate business benefits. You do not have to wait for long drawn, high risk transformation projects for enhanced customer experience, loyalty and reduced costs of customer transactions.
The overall business impact delivered with our platform includes
- Improved net promoter score as all internal stakeholders work seamlessly to cater to customer expectations
- Improved revenues through personalized, digital
customer engagement, encouraging up-sell and cross-sell initiatives
- Reduce operational expenses with lower transactional