A holistic approach in knowing your customer is becoming increasingly important for meaningful customer engagement. But the customer's identity is lost in a complex web of systems that operate independently. Persistent, sharable, and trusted versions of customer identity are not available, making it difficult to adhere to regulatory mandates. You are also losing out on opportunities of strengthening your customer relationships.
De-duplication of customer records to create a single ID of the customer across multiple lines of business, and linking related records and creating a family ID, are important to gain useful insights of your customer. Intense Technologies UniServeTM1Vu provides a scalable and flexible solution to accurately establish an identity of your customer across multiple subscriptions.
We have the ability to identify duplicate customer records with UniServeTM 1Vu at one of the leading telecom service providers.
Contact us to see what we can do for your business.