The most significant benefit of digital onboarding is that it allows you to continue operations, regardless of circumstances. Digital onboarding also allows consumers to take control over their own experience. They can begin the process when they want, from wherever they want and take all the time they need to get acquainted.

With a pandemic forcing businesses to leave physical spaces and create new ways to move their services online, banks need to ask themselves why they're still requiring customers to come in person. Video Identification allows real-time verification, thanks to the implementation of artificial intelligence and machine learning by some software providers in KYC (Know Your Customer) processes.

Customer onboarding is the first stage of the customer journey once they begin using a product or service. This stage of the customer journey often defines their relationship with a product or brand. It is vital to make this experience as positive as possible. Optimizing the onboarding process is essential to lowering customer churn and maximizing retention.

The 5 C's of onboarding are as follows:
1.Compliance, 2.Clarification 3.Culture 4.Connection 5. Check-in
If you want to win and retain new customers, it’s important your onboarding process is up to speed.