Digital Banking and the Omni-channel Experience

Digital Customer Onboarding

Bring in new customers with our Digital Onboarding Solution and accelerate Digital Transformation!

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Omni-channel Customer Onboarding through physical and digital channels, offering a consistent experience.


Advanced case management, integration, and data capture tools that ensure compliance with all relevant regulations.


Avoid unnecessary re-routing while enabling convenient identity verification, and a seamless customer experience.

The need for a streamlined eKYC process

Consumers want their online banking experience to be simple, secure and convenient starting with the onboarding experience. The current regulatory landscape directs banks to comply with stringent anti-money laundering (AML) and know your customer (KYC) regulations that are vital to identity verification process of new customers sent via their preferred (digital) channel.

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CX transformation- a top priority for leading Banks

Improved CX with seamless digital onboarding

A smooth onboarding experience with 100% compliance to KYC can be a differentiating factor between you and your competition. See how the fastest growing 4G telecom operator embarked on digital transformation by creating new accounts, in compliance with KYC to build the competitive edge.

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Ensure compliance and efficient onboarding

Here’s an interesting case-study of a leading global telecommunications company that implemented our customer onboarding solution for faster customer onboarding and effective compliance to KYC regulations.

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Digital Customer Engagement Solutions

Deliver exceptional digital customer experience with UniServe™ NXT

Innovative Digital Onboarding Solution for Banks

Digital customer engagement solutions like the digital onboarding built on UniServe™ NXT eliminates the need for customers to visit the bank branch. The solution offers a seamless, real-time, and secured, audio-visual interaction with the customer that allows authentic identification of the customer.

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Intense Technologies has been positioned as a ‘Leader’ in Aspire Leaderboard™ 2021 forBusiness Automation and as ‘Comprehensive’ on the Overall Leaders, Communication Composition and Omni-channel orchestration grids.
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Transform your customer experience and equip business agility