Digital customer engagement




Globally Ranked No.2

Overall customer rating (4.2/5) among vendors featured in the 2021 Gartner Peer Insights

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Recognized in Gartner

Market Guide for Customer Communication Management 2021

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Business solutions built on UniServe™ NXT platform

Reduce customer support costs and enhance customer experience

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UniServe™ NXT Digital Customer Communications Management

Connect with your customers in ways they want.

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UniServe™ NXT Digital Customer Onboarding Solution

Bring in new customers with our Digital Onboarding Solution and accelerate Digital Transformation!

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Latest Happenings

Gartner Market Guide for CCM 2021

We've been recognized as Representative Vendor in the 2021 Gartner Market Guide for Customer Communication Management.

Case study

Find out how our next-gen onboarding solution created a superior customer journey for the world's fastest growing TSP.

Recognized in the Aspire Leaderboard, 2021

We have been positioned as a ‘Leader’ in the 2021 Aspire Leaderboard Business Automation grid.

Our Customers Are Seeing Big Results

Thank you for timely delivery of new Home based activation even during challenging COVID times.

Reliance Jio

In just 3 days, the team delivered critical on-boarding feature and AADHAR tokenization feature on priority.

Reliance Payment Bank

Thank you for the policy pack delivery through deep link, much needed as the prints have stopped.

CanaraHSBC Life

In these unprecedented times, you have shown great commitment in ensuring delivery is met.


Appreciate your response to different stakeholders for speedy closure & on-time delivery for all the touch-points.

Bharti AXA Life Insurance Co. Ltd

During a crisis like COVID-19, the team is doing good job from taking control of I-Statement operations to service tickets resolution and timely stakeholders email communications.


Your team is agile and work with great attitude. They have been instrumental in migration of the existing templates to the new environment.

Bharti AXA

Would like to place my appreciation for the deliverables of Project Sampark.


Even during the lockdown, Intense team was available to support and manage the processing of all communications on time.


In times of global pandemic, issues were resolved by L3,on time and to the satisfaction of the customer.

Gkyc Africa

We are now live and managed to stop processing from old E-Statement system on time.

Yes Bank Ltd

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Customer Stories

Analysts love UniServe™ NXT platform

Discover what industry-leading analysts are excited about. Read through a selection of analyst reports.

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The customer centric video bill is here to stay

Cracking it big with Low code

October 23, 2021

Digital has become central to all our lives – and I mean everyone today is tech-savvy. Admittedly, it does take extensive expertise to build a Siri or an Alexa but the fact remains that every business wants to become a .....

The customer centric video bill is here to stay

The customer centric video bill is here to stay

April 01, 2021

The new age customer is not just demanding, he is more willing to churn. So, where does this leave telecom service providers in an era of competition where customer .....

5G- staying connected 24/ 7 in a whole different way

Are you ready for 5G?

March 22, 2020

In telecoms, digital engagement and 5G networks are the two big drivers powering this evolution. With the right digital platform telecoms can now capitalise on this. Life and business can be transformed in so many ways. .....


Intense Technologies receives the “Best SME with Global Footprint” award from Ministry of Commerce and Industry, Government of India.

September 28, 2021
Intense Technologies has been awarded the Best SME with Global Footprints 2021 by SME-Empowering India awards

The prestigious award recognizes the contribution of SMEs who through their achievements and growth have empowered the nation.

Intense Technologies recognized as Representative Vendor in the 2021 Gartner Market Guide for Customer Communication Management

July 6, 2021
Sastri mirrow review

We are happy to share that Intense Technologies has been recognized as Representative Vendor in the Gartner Market Guide for Customer Communication Management (CCM), 2021.


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