Explore key insights from the informative webinar, 'The Power of Agile Customer Communications to Enhance CX,' conducted on September 14, 2023, with participation from industry leaders at IBM, Red Hat, and Intense Technologies. Learn how agile Customer Communications, encryption, and advanced technology collaborations are driving digital transformation, boosting customer satisfaction, streamlining operations, and fortifying data security across sectors such as banking and insurance.
Intense Technologies in collaboration with IBM Power 10 and Red Hat Openshift organized a webinar on "The Power of Agile Customer Communications to Elevate CX" event on September 14, 2023. Leaders from IBM, Red Hat, and Intense Technologies leaders discussed how agile Customer Communications transform customer engagement.
Audience polls and panel discussions on the future of digital customer experience revealed the need for more encryption and data security information.
The key takeaways from the event highlighted the importance of encryption in data security and compliance, especially in light of GDPR and CCPA.
The collaboration between Intense Technologies, IBM, and Red Hat offers advanced agile and secure customer contact choices, improving operations and protecting sensitive data online. By working together, organizations will be better able to navigate the complexities of modern customer engagement while fostering innovation.