Digital Customer Engagement for telecom service providers

Personalized and interactive statements improve customer experience and improve revenue

In today's digital era there is an increasing need for Telecom Service Providers (TSPs) to deliver a superior customer experience to their subscribers. It is critical for businesses to adopt new digital methods and efficient ways of Customer communications that differentiate their service and transform their customer communication strategy. Interactive customer communications can be built effortlessly with UniServe™ NXT platform. It offers built-in data management capabilities to consolidate communications from across various lines of business. Responsive, interactive communications allow customers the convenience of the self-service portal within the e-statement

Start your Digital Transformation Journey with UniServe™ NXT

Evolving times have led to higher competition and increasing customer demands. To meet these demands while improving operational efficiency and differentiating their services, it is becoming important for TSPs to change their customer engagement & communication strategy.

TSPs need to transform their communication from static to mobile first, interactive, contextual and self-service driven two way interaction with their customers. With our Digital Customer Engagement solution built on UniServe™ NXT, we help TSPs to differentiate their services.

Here's how the Digital Customer Engagement solution helps:

• Streamlining of processes
• Consolidation of statements across various services offered
• Communications can be sent to your customers through multiple channels
• Customers can login with their password protected interactive statements
• Their statements can be viewed from any device and they can pay bills from within the statements
• Register customer feedback
• View personalized offers based on customer transactions and demographic details
• Access customer care for queries, all from within the interactive statement

Transform your telecom for a digital future now!

All these features help TSPs reduce costs and enhance customer engagement to be more customer-centric leading to a competitive edge. Large TSPs already use our solution to digitally transform and stay agile while improving customer experience.Innovate and deliver omni-channel communications to your customers today!