Communication Media

Billing revenue assurance and audit – complexities and challenges

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All major Telcos today are facing stiff competition that is not only resulting in decreasing ARPUs for them but it is also becoming imperative for them to ensure that their customers are highly satisfied thereby reducing churn. In this regard providing accurate bills that reflects on the actual usage of the subscriber is becoming a very important for them. However, to ensure accurate bills are generated and dispatched for each and every customer on a regular basis with multiple services consumed by their customers is quite a big challenge. In this white paper, some of the major issues related to billing (in) accuracies, audit and compliance are discussed. In addition, the challenges faced by Telcos to comply with the regulatory authorities such as FCC in USA, Ofcom in the UK and TRAI in India are also discussed and a solution approach to address these issues comprehensively are also presented.

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