Enterprise customers are arguably more demanding, and expect preferential treatment to remain loyal. They buy complex services involving multiple product lines, but your internal systems treat them on par with retail customers, thus delivering broken and disjoint experiences. High disputes, delayed revenue realization, and increasing customer support costs are the impacts, eventually leading to churn.
Integrating systems for establishing single identity of every enterprise customer and empowering them with end-to-end self-service capabilities is important for ensuring loyalty. Intense Technologies UniServeTM CorpCare provides a technology platform to design an agile business process that will meet the expectations of the customer.
We have delivered an estimated 3 million GBP of savings in the first year of implementation for one of the world’s largest telecom service provider with UniServeTM CorpCare.