Today every TSP is moving towards digitally transforming their enterprise customer experience. However, there are certain challenges that organizations generally face such as
Integrating data from different legacy systems for a 360-degree view
Cross company consistency and transparency and
Inconsistency amongst business functions in fulfilling their customers’ needs proactively.
These challenges can be tackled and operational processes can be streamlined with our B2B Customer Engagement that provides a single source of information, and enables 360-degree view.
Not just that, Hierarchy management, allows B2B customers to organize their telecom expenses in tune with organizational hierarchies.
Automated Conglomeration helps generate conglomerate bills across lines of business.
And Automated purchase order management, for faster revenue realization, reduced disputes, & controlled revenue leakage.
To sum up, with B2B Customer Experience, there is greater control and visibility of telecom spend.